Sierra was so wonderful… she was very accommodating. I had to make a last minute change , and she went above and beyond. I would definitely recommend Simply Appliances for your next U Haul rental!!
Laurie T
Customer Reviews for Simply Appliances
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Use the app, it makes the process so fast. I did this things around and it made it so fast.
Kevin FSometimes there is only one fuel level indicator in the tank, and when you return the car, the program requires you to return it with instructions on where there is more fuel.
SERGEI SProvide public or customer restrooms.
Tom BTruck was dirty… windshield, cupholders, & back of truck (weird since it says $25.00 fee if not returned clean). Something wrong with ignition… key would get stuck, could not turn without jiggling it, and sometimes the beep would extend even after key was out. Told both pick up & drop off places, neither seemed to care nor did they seem to take note.
Melanie BBest spot in Anatolia Rancho for picking and dropping off
Jie FSuper fast and easy to pickup and drop off. Sierra was super great and helps us in our time of need.
Roque MIt was quite challenging to meet U-Haul’s requirements of picking up the truck in Sacramento and dropping it off in the Bay Area. We initially reserved the truck for pickup and drop-off in Reno to align with our international flight schedules. It was disappointing and difficult to plan with such short notice, and there was no clear guarantee of the pickup location. It would be helpful to improve communication regarding how to secure the rental we need. If reserving far in advance is necessary, we would appreciate knowing this upfront. Thank you for considering this feedback.
Eleandro JVery friendly and professional. Process went very smooth. Location was very nice and safe. Truck was in perfect condition.
Rachael Fthe receptionist was confused and didn’t have answers to my questions, she kept saying “I dont know” or didn’t talk to us through the rules and instructions of signing with U-Haul. The customer service was not present, and the truck itself wasn’t clean, much rather go to a U-Haul store even if it’s farther.
Natalia V