The location was a little hard to find but the great customer service was worth it in the end.Robert S.
Customer Reviews for Simply Storage Arvada
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great but I put to much gas in and they don't give you money back for that.Dan L.
Great customer service!Tim L.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.Edwardo Q.
Excellent customer serviceIlyssa G.
Customer did not leave a comment.Garrett H.
Customer did not leave a comment.DEBRA D.
Customer did not leave a comment.Erin P.
Customer did not leave a comment.Theresa B.
The telephone checkin process was painful. Admittedly this was my initial time using Telephone check in, however, Time spent getting an agent, setting up an account, and navigating between the website and the app to finally get a code for the lockbox gave me reason to nearly cancel. This seemed unreasonable as I had made the reservation in person and had already been given a reservation code. I was using the app only for after hours pickup. All of the info collected should have been gathered at the time of the reservation. The terms and conditions contract is not meant for phone viewing. Was on the phone for a good half hour with support trying to get my account established and recognized. If I had a moving crew waiting this would be a major problem. The agent who helped me was patient and stayed with me through the entire process which was most helpful.Brian B.
The staff was very helpful. I can't think of anything else that could be improved.Debra W.
Customer did not leave a comment.Justin L.
Customer did not leave a comment.Elizabeth C.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Keith G.
Customer did not leave a comment.JILL H.
Customer did not leave a comment.Rudy R.
app was a little weird to use. they forgot one of the dollies i had reserved but did refund me laterJon H.
Customer did not leave a comment.Ryan R.
Dante and team were very pleasant to work with both picking up and dropping off. They made the already stressful move much easier. I would absolutely use their team again to move!john G.
It was so far from home but the only place in the metro with a 15' truckmarta M.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Marie G.
Customer did not leave a comment.Ed L.
Personal attention and courtesy In and out no problemRaymond M.
Customer did not leave a comment.Melody M.
Customer did not leave a comment.Ellen B.
Customer did not leave a comment.Robert F.
I've rented Uhaul many times over the years- Simply Storage Arvada has been â€œSimply-The-Best.â€ (Every pun intended) I've rented from them, then 62nd By-Pass on Wadsworth, then almost from West Colfax. 62nd overcharged me for such weird screwups that even the 1-800 Uhaul people were perplexed how they accomplished that. The West Colfax location called me while I was on the way to say I was late and that they were canceling my guaranteed reservation unless I called them in the next 10 minutes. The only location I've had stellar customer service and a stellar experience was truly with Simply Storage Arvada- plus my clean and well kept for storage unit experience there was great! Thanks, Dante!Fawn H.
Wonderful experience. The crew at Simply Storage were really nice and made sure I had everything on drop off and pickup. Couldn't ask for moreMiles V.
I won't be using the â€œon-lineâ€ service again! After answering more questions on the app, and giving my picture, driver's license and a copy of my passport, to be told I hadn't been approved just yet!! It took far to long to â€œ pick- up the truck I had ordered the day before.. I'm very thankful the manager was able to see I was having a problem and came to assist me...Kelley Z.
The entire experience was amazingly easy. Everything went smoothly and I don't think you need to change a single thing.donette H.
Customer did not leave a comment.John W.
Actually have the equipment I rented at the location I'm told to go as opposed to having to drive to three different places in rush hour traffic when I'm on a deadlineJeff Y.
Customer did not leave a comment.Radheyshyam H.
Customer did not leave a comment.theresa B.
Customer did not leave a comment.Christopher M.
Just like when I picked up the equipment in Cheyenne, the guy in Denver was in a big hurry to get past me. He quickly gave me directions to an area to put the trailer and the truck and said he'd meet me at the office. Parking and unhooking a transport are not like parking a rental car at the airport. I was suffering from a bad cold at the time and was weak. Apparently this is the new motto at Uhaul, "not my liability!"Robin R.
Very friendly & helpful - thankschris B.
Honestly an amazing experience, friendly and helpful staff. Just felt good even leaving.william W.
UHAUL is a terrible company and completely ruined our move. We had a 20 foot truck reserved and got a phone call 2 days before letting us know there were no trucks available. The price was way different and we had to rent 3 trucks. It couldn't have been a worse experience.kindra W.
Customer did not leave a comment.Becky B.
Customer did not leave a comment.Carlos H.
Allow people to put in a rassavation with out Using Credit card and or pay cash when picking up a truck.Carrie S.
Location was really nice, staff super friendly and helpful. We were driving 1700 miles with the uhaul, we were hoping to get one of the nicer uhauls not the in town rough ones. It had 90,000 miles on it and it ran rough. The interior was dirty with pop spilt everywhere and we ended up having to stop and buy windshield wipers for it because the ones on it were completely worn down and just kinda smeared the rain. We were unable to even see out!Jimmie B.
Everything was great. No improvement needed.Geoff M.
Customer did not leave a comment.Brooke M.
Customer did not leave a comment.Joseph C.
Hmmmmmm Hard to improve great service and quality equipment so maybe complimentary donuts and coffee. It was a seem less experience.Terry T.
Excellent customer service!Lori N.
We received a call from an employee complaining about the lock on the back of the truck which was left there when we picked it up, and we were never told what to do with said lock. Also we tried dropping the truck off but it said we could not leave with the truck below a certain amount of gas without additional fees. We originally were okay with paying extra since we were tired from moving and didn't want to take the truck to a gas station. We filed it up and returned the vehicle which again tried saying we didn't have enough fuel yet it was in the green. After trying a few more times it finally let us leave it, but then stated we had to pay an extra fee for mileage/gas, even though we paid extra for gas. I'm quite upset with how the whole process went.Tristen G.
The windshield was not properly cleaned, we had to drive when it was dark and it was very hard to see through the windshield, it was something on the inside and didn't rub off when we tried.Muriel W.
everything was great. Super service!!MIKE C.
Customer did not leave a comment.Irma J.
Customer did not leave a comment.Jesus C.
Customer did not leave a comment.Kurt S.
Great staff made this rental experience hassle free!Jeffrey H.
Customer did not leave a comment.Travis R.
Customer did not leave a comment.Yolanda D.
The staff at Simply Storage/Uhaul was very gracious and courteous. What a great experience!Tina K.
Customer did not leave a comment.Jesse A.
This location treated us right after uhaul Arvada did not have my reserved trailer. I was then directed to Evergreen only to have it not be there then drive back to Arvada uhaul for a bigger trailer. The Arvada uhaul did not have it when we went back. Then I met Ricco the GM who had 4 or 5 trailers that I originally reserved but wouldn't allow me to rent one. I was directed a third time to Simply Storage Arvada that not only had the trailer but the service was not stressful at all. Uhauls customer service needs to be given a wake up call and wise up. This was not only frustrating but to be redirected 3 times and still not get what I originally reserved or the upgrade is inexcusable.mark J.
Access off of Sheridan and 58th could be better marked.steve D.
Can't think of a thing. Check out/in was quick and easy, and there were no unexpected charges. I couldn't have had a better experience.Allison F.
Customer did not leave a comment.Adam B.
Absolutely amazing staff!! Everybody was very friendly and helpful. (Also great coffee ??).Monika M.
The customer service at this location is always terrific! The people are so nice and are willing to help anyway they can.Jim T.
The customer service was efficient and outstanding.Micki C.
Customer did not leave a comment.Nicole C.
Jeff was very helpful and he really cared about getting me on my way quickly.David T.
Drop off location is fabulous. The truck has a small leak in the back someplace which I found after a rainstorm happened while emptying the truck and finding a small wet spot on the fabric of a bench. Other than that the truck ran well and the customer service at the drop off location was extraordinary!Tina H.
Customer did not leave a comment.William C.
Customer did not leave a comment.Robin K.
Customer did not leave a comment.Brenda C.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Jozianne M.
Customer did not leave a comment.pepe H.
Customer did not leave a comment.TREY O.
Customer did not leave a comment.Len C.
Got us in and out !!!!!Tommy A.
Customer did not leave a comment.Dam N.
Customer did not leave a comment.SHANTEL L.
Customer did not leave a comment.
Great Customer service, Thank you!Michelle W.
Customer did not leave a comment.Bruce M.
I went to three different locations before I got the 9' Van because the centralized booking system was incorrect when I made the reservation. This cost me more due to distance and mileage.Oliver S.
Great spot, great service!Michael M.
Gosh I wish I had I own about this place when I was looking for storage units. Very clean and well maintained. Friendly and helpful staff. A great experience all around.Christine Z.
Customer did not leave a comment.Carissa W.
Staff was friendly & helpful. Convenient location...would definitely recommend this site for your rental needs!Jeffrey G.
I rented an 5x8 trailer a few days ahead. I was informed just hours before that they didn't have it and was prepared to give me a 8x12. Since I rent a storage unit there they matched the price but by default was not prepared to do so. I am unspent that I didn't get what I wanted and it was because I chose to pick up from a place I already do business from that the experience was saved.Drew W.
Over the years I've used uhaul and storage a variety of times. This is the first time the location was clean, welcoming, friendly - seriously a very nice place. The people there were super nice too.Michael G.
The staff here were exceptional. Very professional and helpful.Denise S.
Customer did not leave a comment.brian D.
WE CONTINUE TO RENT FROM SIMPLE STORAGE BECAUSE THEY ARE AWESOME TO WORK WITH ;-)Torrey C.
Really Poor People skills. The U-Haul rental store is very poorly managed and no one had experience with the equipment, check out, and supplies.Scott M.
Lights were shorting out and blowing my fuses constantly. I was charged over my estimated charge and was told insurance was a one time charge like it was on original recent and not per day. They tried to shorten my return time by 2 hours. Horrible experience. Probably Will never rent again and will warn other people about issuestyler D.
Customer did not leave a comment.Matthew K.