Great customer service!Tim L.
Moving Truck Rental in Arvada, CO at Simply Storage Arvada
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Arvada, CO 80002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Excellent customer serviceIlyssa G.
The telephone checkin process was painful. Admittedly this was my initial time using Telephone check in, however, Time spent getting an agent, setting up an account, and navigating between the website and the app to finally get a code for the lockbox gave me reason to nearly cancel. This seemed unreasonable as I had made the reservation in person and had already been given a reservation code. I was using the app only for after hours pickup. All of the info collected should have been gathered at the time of the reservation. The terms and conditions contract is not meant for phone viewing. Was on the phone for a good half hour with support trying to get my account established and recognized. If I had a moving crew waiting this would be a major problem. The agent who helped me was patient and stayed with me through the entire process which was most helpful.Brian B.
The staff was very helpful. I can't think of anything else that could be improved.Debra W.
app was a little weird to use. they forgot one of the dollies i had reserved but did refund me laterJon H.
Dante and team were very pleasant to work with both picking up and dropping off. They made the already stressful move much easier. I would absolutely use their team again to move!john G.
It was so far from home but the only place in the metro with a 15' truckmarta M.
Personal attention and courtesy In and out no problemRaymond M.
I've rented Uhaul many times over the years- Simply Storage Arvada has been â€œSimply-The-Best.â€ (Every pun intended) I've rented from them, then 62nd By-Pass on Wadsworth, then almost from West Colfax. 62nd overcharged me for such weird screwups that even the 1-800 Uhaul people were perplexed how they accomplished that. The West Colfax location called me while I was on the way to say I was late and that they were canceling my guaranteed reservation unless I called them in the next 10 minutes. The only location I've had stellar customer service and a stellar experience was truly with Simply Storage Arvada- plus my clean and well kept for storage unit experience there was great! Thanks, Dante!Fawn H.
Wonderful experience. The crew at Simply Storage were really nice and made sure I had everything on drop off and pickup. Couldn't ask for moreMiles V.
I won't be using the â€œon-lineâ€ service again! After answering more questions on the app, and giving my picture, driver's license and a copy of my passport, to be told I hadn't been approved just yet!! It took far to long to â€œ pick- up the truck I had ordered the day before.. I'm very thankful the manager was able to see I was having a problem and came to assist me...Kelley Z.
The entire experience was amazingly easy. Everything went smoothly and I don't think you need to change a single thing.donette H.
Actually have the equipment I rented at the location I'm told to go as opposed to having to drive to three different places in rush hour traffic when I'm on a deadlineJeff Y.
Just like when I picked up the equipment in Cheyenne, the guy in Denver was in a big hurry to get past me. He quickly gave me directions to an area to put the trailer and the truck and said he'd meet me at the office. Parking and unhooking a transport are not like parking a rental car at the airport. I was suffering from a bad cold at the time and was weak. Apparently this is the new motto at Uhaul, "not my liability!"Robin R.
Very friendly & helpful - thankschris B.
UHAUL is a terrible company and completely ruined our move. We had a 20 foot truck reserved and got a phone call 2 days before letting us know there were no trucks available. The price was way different and we had to rent 3 trucks. It couldn't have been a worse experience.kindra W.
Allow people to put in a rassavation with out Using Credit card and or pay cash when picking up a truck.Carrie S.
Location was really nice, staff super friendly and helpful. We were driving 1700 miles with the uhaul, we were hoping to get one of the nicer uhauls not the in town rough ones. It had 90,000 miles on it and it ran rough. The interior was dirty with pop spilt everywhere and we ended up having to stop and buy windshield wipers for it because the ones on it were completely worn down and just kinda smeared the rain. We were unable to even see out!Jimmie B.
Everything was great. No improvement needed.Geoff M.
Hmmmmmm Hard to improve great service and quality equipment so maybe complimentary donuts and coffee. It was a seem less experience.Terry T.
Excellent customer service!Lori N.
The windshield was not properly cleaned, we had to drive when it was dark and it was very hard to see through the windshield, it was something on the inside and didn't rub off when we tried.Muriel W.
everything was great. Super service!!MIKE C.
Great staff made this rental experience hassle free!Jeffrey H.