Customer Reviews for Sinclair Motor Sports
(U-Haul Neighborhood Dealer)

400 reviews

13431 71A Ave   Surrey, BC V3W2L2

(778) 578-5762

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(778) 578-5762

13431 71A Ave
Surrey, BC V3W2L2

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service

Maurizio S. 
Rating:
5.0

good service and friendly

MACARIO D. 
Rating:
5.0

Customer did not leave a comment.

Macario D. 
Rating:
4.0

Customer did not leave a comment.

Athar A. 
Rating:
5.0

Great service and friendly staff

Emmanuel L P. 
Rating:
5.0

Customer did not leave a comment.

Kabeer S. 
Rating:
5.0

Great service at this location thank you very much

Harcharn B. 
Rating:
5.0

Friendly and quick

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Great service thank you

barjinder D. 
Rating:
5.0

Very friendly I rent from this place all the time wouldn't go to another uhaul location

Sukhinderpal A. 
Rating:
5.0

Customer did not leave a comment.

Satinder S. 
Rating:
5.0

Customer did not leave a comment.

Dip L. 
Rating:
5.0

Customer did not leave a comment.

Raveena K. 
Rating:
5.0

Customer did not leave a comment.

GURDAS B. 
Rating:
5.0

While the uhaul WEbsite and mobile app failed miserably, the staff onsite were very helpful, communicated well and got us into our rental very quickly. return was easy as well.

stanley K. 
Rating:
4.0

Good service

om P. 
Rating:
3.0

Very poor customer phone service. Should remove graffiti off equipment before renting them out.

Andrew F. 
Rating:
5.0

Very good customer service thank you you made are move easy

Navtej S. 
Rating:
5.0

Very friendly staff

Pradeep G. 
Rating:
5.0

Customer did not leave a comment.

Baljit M. 
Rating:
5.0

Customer did not leave a comment.

iftikar A. 
Rating:
3.0

Fuel level was incorrectly recorded at truck pickup, which caused incorrect fuel change at truck return. After contacting Uhaul service department, the mistake was corrected. Thank you, the customer service team.

Bing H. 
Rating:
5.0

Customer did not leave a comment.

Sukhinderpal A. 
Rating:
5.0

Very helpful thank you

GURCHET W. 
Rating:
5.0

Thank you last minute rental and got the truck right away as they had one left thank you again you saved my day last minute move out

Jarnail A. 
Rating:
5.0

Great service thank you

craig B. 
Rating:
3.0

When I arrived I was asked to take the truck from the spot I put it in and take it to another area. Then I walked up as they were busy with other business and handed the key and they said ok, thank you and that was it? No questions about my trip? No questions about the vehicle? I was a interruption. I had tried multiple times to adjust my drop off time and ended up talking to an individual in Alberta as the phones in BC were down and transferred to him. That was a waste of time as he said he could do nothing and to try them later. I did and got same gentleman. He informed me he would be fired if he adjusted anything so I asked why he gets the call? He said he had no way to contact BC Office so the customer ends up running around with no one to talk to. I also tried your web site and the chat area and it was also a waste of time. No response. Thank you for asking. ps. the truck handled well and road nice but may need an alignment as it pulled to the right.

James H. 
Rating:
5.0

Staff was very helpful, customer service wise. Explained everything to me clearly. I'm a regular customer and this location was 2 blocks from my home.

PEGGY H. 
Rating:
3.0

The interior of the cab was very dusty.

Jane G. 
Rating:
5.0

Customer did not leave a comment.

geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

BJ E. 
Rating:
1.0

I drove 20foot u haul truck less than 5km only but u haul took 167 dollars from my credit card It supposed to be 60 to 70 dollars

amrinder D. 
Rating:
3.0

cleanliness of truck was lacking. emphasis to check vehicle was on customers although staff were available.

Ranjeet S. 
Rating:
5.0

Customer did not leave a comment.

Marlon C. 
Rating:
5.0

Customer did not leave a comment.

Sapinder S. 
Rating:
5.0

Very helpful

Julia J. 
Rating:
5.0

Customer did not leave a comment.

Gurpartap B. 
Rating:
3.0

I needed to upgrade the vehicle upon pick up, the process was fast and efficient. Unfortunately the truck I received was not clean in the cab when I picked it up. This was handled to my satisfaction.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Fazal A. 
Rating:
5.0

Customer did not leave a comment.

Timo P. 
Rating:
5.0

The location was great, as were the staff! Would rent from them again happily and recommend them to others.

Anthony Paul M. 
Rating:
5.0

Customer did not leave a comment.

cao N. 
Rating:
5.0

The lady that gave me the U-haul was super nice. I was in and out of the place in 5 minutes.

Yuan W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Great customer service

lovi J. 
Rating:
5.0

The website for the self log in was difficult to access but after several attempts was able get in Thanks

Kenneth C. 
Rating:
5.0

Best ever

GORD S. 
Rating:
5.0

Best u haul dealer in Vancouver

GORD S. 
Rating:
5.0

Best u haul dealer in Vancouver area.

gord S. 
Rating:
5.0

All good

Akkattar S. 
Rating:
5.0

very friendly people excellent service fast and clean trucks.

Ravinder S. 
Rating:
5.0

There is nothing different that you can do. Everything was excellent, Service was great. It only took about 5 minutes to pick up my truck and to drop it off. I definitely recommend this location

Steve S. 
Rating:
5.0

Friendly people, well maintained and reliable truck. Highly recommended.

Paul M. 
Rating:
5.0

Super friendly here and nice clean truck. Will rent from here again. Fast service and Covid friendly.

cao luan N. 
Rating:
5.0

Best u haul dealer is here. Thank you guys.

Krystel L. 
Rating:
3.0

Be clear about the hidden charges.

Sasikumar P. 
Rating:
5.0

Staff was friendly and efficient. Accommodated us when the rental wasn't returned and waiting for us for our scheduled time

Richard S. 
Rating:
1.0

It was the most disappointing service i ever got . Lady behind the counter was so rude and marked the wrong fuel gauge on rental agreement. I luckily clicked picture for both when i picked cargo van and when i dropped it back of odometer with fuel gauge. When i called her , she was so rude and did like to listen me , even do i told her i got pictures as proof . It seems like them does it on regular basis with customers

Aishwin M. 
Rating:
5.0

Customer did not leave a comment.

mohamud I. 
Rating:
4.0

Customer did not leave a comment.

Ali M. 
Rating:
1.0

Stop pushing the insurance scam

Andrew M. 
Rating:
1.0

I saw them being very rude to customers, my vehicle was over 1 hour late to pick up. I did not get to check mileage before i drove off. Truck was dirty and smelled like smoke, i complained they said nothing.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

NITASHA R. 
Rating:
5.0

very nice workers that work there.

vicktoria R. 
Rating:
1.0

I booked the storage unit 10×15 for when I go to put my stuff in it the duty person tell they don't have 10×15.Is this is same for everyone who booked the unit before four days

Pardeep K. 
Rating:
4.0

Customer did not leave a comment.

chandar J. 
Rating:
5.0

Helpful staff. Difficult online design. You need a quality IDE or whatever they are called.

Kenneth M. 
Rating:
1.0

When I check online it approximate $45-50 I saw . But they are charged $84 . I used the truck only 2 hours. I drive 50 kilometres only. It's okay to charge $84 . And I filled gas 9 litter . But today I check my account then I saw again they charged $6. Something . Why? I don't understand that shit?? Can you please answer me?????

Shijo J. 
Rating:
5.0

Customer did not leave a comment.

muhammad Y. 
Rating:
5.0

Customer did not leave a comment.

Adrian D. 
Rating:
3.0

I reported an error in my checkout bill and it was not corrected. There were charges for pads ($5) and dolly ($7) that I never got or used. That still appeared on my final charge.

Gerson L. 
Rating:
5.0

Customer did not leave a comment.

Shubham V. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
1.0

Lorraine was rude, not helpful, cancelled my truck at the last minute Made a new reservation and did not assign a truck to it. Not helpful at all

Sunil S. 
Rating:
5.0

Best ever. Thank you guys.

Banpreet Singh S. 
Rating:
5.0

On the Odometer there was a sign coming up that said that the Vehicle needs an oil change, please figure out all that before you give the vehicle on rent , to the next Customer. Thanks

RUBINA SHAHEEN S. 
Rating:
5.0

THANK YOU.SUPERIOR SERVICE HERE.YOU PEOPLE MAKE U HAUL LOOK GOOD. EVEN IN THESE TRYING TIMES YOU MAKE IT WORK THANK YOU FROM THE BOTTOM OF OUR HEARTS. GOD BLESS YOU BOTH.

codey F. 
Rating:
5.0

I COULD NOT ASKED FOR MORE THESE GUYS ARE TROOPERS CLEANING AND CHECKING THE TRUCKS OVER FOR US.THE GUY THERE WAS EVEN CHECKING THE OIL AND CHANGED OUT THE WIND SHIELD WIPER FOR US.EVEN FILLED THE WASHER FLUID BEFORE WE LEFT. ALSO LOVE THE COOL MACHINES THEY SELL AT SINCLAIR'S WE WILL BE BACK SOON.

satanam S. 
Rating:
5.0

THEY TREAT EVERY ONE WITH RESPECT AND EXPLAIN EVERY THING ABOUT THE RENTAL.GORD AND TAMMY ARE AWSUM. WE ARE SUPER HAPPY WITH OUR RENTAL HERE. P.S. ALSO LOVE THE TOYS IN THE SHOP.

abhijit S. 
Rating:
5.0

TOOK A FEW MINUTES TO PROCESS BUT STAFF WHERE TOTALLY PROFESSIONAL. AND TRUCK WAS CLEAN AND READY TO RENT.#1 IN FRIENDLY SERVICE.

delia H. 
Rating:
5.0

SUPER FRIENDLY STAFF BEST SERVICE SINCE A LONG TIME.

georgey A. 
Rating:
5.0

Super clean truck easy rental 10 out of 10 at this location. The staff are super friendly and help full.

Nirmal D. 
Rating:
5.0

Super fast service. Also love the Motorsports shop they are great.# 1 in my books.

Randhawa Hardeep S. 
Rating:
5.0

Fast friendly service. And awsum shop Sinclair's Motoprsports.

Gill A. 
Rating:
5.0

Lots of equipment ! Good service ! Friendly and very courteous!

Justin F. 
Rating:
2.0

Once inside the truck, it was clear it had never been cleaned. Everything was dirty/dusty and there was food debris in the cupholders and floors. It was also clear that the vehicle was not sanitized prior to pick up. During covid19, service providers are required to either sanitize their equipment, or provide disinfectant material to the customer, we used our own, luckily we keep some in our own vehicle. The storage portion was also filthy. There was drywall debris and dirt all over, once again we had to clean it out ourselves once we had access to a vacuum. Our family has used U-Haul multiple times in the past and never had a negative experience like this. It is clear that Sinclair Motorsports does not care about the quality of service you provide to the public, we will never use/recommend this location EVER. Cheers

ROBERT H. 
Rating:
5.0

Totally the best u haul experience. Thank you Tammy and Gord. P.S. Also love you shop super cool machines every one should check out Sinclair's Motorsports.

MANINDERJIT S. 
Rating:
5.0

Superb service here.

stevens C. 
Rating:
5.0

# 1

Swarandwp S. 
Rating:
5.0

Totally professional people work here thank you.

gord S. 
Rating:
5.0

Fast service and super clean truck.Thank you guys your # 1 in my books.

BEANT B. 
Rating:
5.0

Gord and Tammy are awsum helped me out right away and was on the road in 10 minutes. Fast super service here. P.S. The products at Sinclair's Motorsports are cool.

milanpreet D. 
Rating:
5.0

SUPER FRIENDLY AND VERY HELP FULL. BEST U HAUL EXPERIENCE EVER. CLEAN TRUCK AND BEST SERVICE.

Gagandeep D. 
Rating:
3.0

The Male staff needs to be polite nd cooperative.

Abhinav K. 
Rating:
2.0

It took me 50 minutes to get the Van. Location was closed, there was a glitch on the app and i could not upload my face picture. Called and had to wait for 35 minutes - In the meantime, my husband used the chat and got a representative that instructed me to go on uhal.com instead of using the app. It finally worked.

shirley R. 
Rating:
3.0

I refilled my trucks tank with gas to the required line and they charged me 15 dollars anyways.

aj H. 
Rating:
3.0

Suggest the phone number is direct to this location rather than a central uhaul voice mail. The phone number on their company site is incorrect, needs to be fixed. Other than that excellent service, good people at Sinclair. Thanks, Gary

Gary C. 
Rating:
5.0

Nothing was a good job done

Mehtab C. 
Rating:
5.0

Best Uhaul experience ever, communicative, friendly, professional.

Darrell E. 
No reviews have been submitted for this location.

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