I rented a 6 x 12' Trailer. The lady I dealt with informed me that she had requested several times to have a trailer jack installed on the unit as it is extremely heavy to lift manually. I believe that uHaul would be liable for a back injury since one has been requested but not installed. Also the unit was parked on a slight hill. uHaul has not provided chocks to the dealer to prevent rolling into the street. Again this is a potential Liability. The location of the dealer is very poor. I had to block off the street in order to hook up the trailer. Also the wiring is only 4 wire so there is no electronic brakes. I will not rent this unit again nor would I recommend this location to anyone. I did not issue with the dealer, but uHaul needs to provide better support.
Gary W.
Sinclair Motor Sports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W2L2
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Customer Reviews
- 3.5 Average Customer Rating
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Everything worked well, nice, friendly, and helpful people. Good experience!
Ricardo V.Good customer service, car was clean I like service
JOHN N.Had to do everything online. I installed the app and had so many issues picking up and dropping off with the app it was very frustrating !!!
Robert S.Give this location one of the apparatuses you use for lifting and moving trailers manually. It's very hard for the staff, and the customer, to lift the trailer onto and off the vehicle without this apparatus, especially with the larger trailers. We did it, but it would have been 1000 times easier if you had supplied them with the same apparatus that the person at Edmonton Westside had. The people at this location were super pleasant and helpful. It would be a REALLY good idea to supply your trailers with jack stands. Even bolt-on ones for trailers that are going out for longer hauls would be super helpful. I tried to buy a bolt-on swivel stand for my trip but none would fit your trailer, so I ended up having to buy a 2-ton jack and make a workaround. Not everyone wants to leave the trailer hitched to the tow vehicle for the entire time that it's rented, especially on longer hauls.
Susan S.