Per mile driven price is too high
Inderjit S
Customer Reviews for Sinclair Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I fueled up the vehicle for $230 and only $65 was reimbursed.
Waqas IThe online glitches made pickup longer than anticipated.
Theresa Wwonderful excellent staff.
KEVIN WThis location is fantastic! always helpful & very friendly people. I still have to get get the sway bars to the owner of Sinclair Motor Sports! will do in my next trip to the coast!
Letitia CThey were very helpful with my rental. The whole pick up and drop off process was quick and simple.
Sichen PThey are so nice 😊
DILPREET MWorst customer service... very unproffesional and the truck was very nasty when we picked up.. and they said its ok dont clean it and just bring it back like that... and we got charged for cleaning the truck... very unprofessional.. never again
FAROOQ Ithey overcharged me this time compared with my past experience with U Haul
manjit sToo good
lovepreet sGood service
ravi rGo with the Sinclair group they are the only ones that did not mess up and were very helpful and honest.where our original contract with sky something were a complete nightmare and very rude to me several times so now I will share that with everybody
Christopher DNothing. I loved who I dealt with. She was super chill and helped with all the instructions and was clear. This is my new location for u-haul rentals.
DAVID NVehicle's physical briefing to customers before handling over.
Masood AWhen we arrived at our destination the office to drop off was closed and no key box. The second location was also closed but finally had a key box. All I can say is I won’t be recommending your service if this is how you treat your customers.
Al AI rented the U-Haul for a day to move some furniture. When returning the u-haul, I had to take pictures to submit. I closed the door leaving the keys inside by accident. The door had locked, it’s an older model vehicle so the lock was on. I called U-haul to let them know. The owners daughter was onsite retrieving keys from the lockbox for other rentals. She advised me she would fish it out and not to worry about it. I took her advice and left site. This morning I woke up to a $657.00 charge for dead battery and locksmith charge. I have road side assistance and BCAA. Had she advised me of these charges I would have called them to retrieve the key. I took her word for it and now I’m on the hook for unnecessary charges. A bunch of crooks
Gagan BFirstly, the area is scary. There was a trailor parked outside with loud music playing and people yelling. I had to wait to get authenticated for pick up, and I was there alone while this took a few minutes. I had booked the truck for 24 hours, but the lady said I only booked until 5am and charged me an extra late rental fee which is atrocious. When I said, I won;t be able to return it until 11am, she threatened to call the police. I told her she could if she wanted but I won't return it until 11am. I will never ever use this location again. This was the most disturbing and rude interaction with uhaul ever, and I have rented from you MANY times.
Harpreet DThe guy living in the house where the truck is parked has very specific instructions as to where and how the truck should be parked. It would be handy to have that as part of the rental info.
CAROLINA BThe vehicle mileage not tallied with the receipt given when the truck was issued
Rathnayake DVery easy to pick up and drop off easy to use thank you for your service
William BShe made me send $180 before I could take the trailer away by E transfer
Nicole DPrice is so expensive for what it is , Can was dirty inside and outside
Shirley POwners of the location were very rude.
Aikum KVery poor customer service and very poor attitude. They asked me to hook up the trailer by myself! After refusing they did hook it up and then asked me to help the lift the trailer hitch! They also said they were closed on Monday (family day) and Tuesday and initially asked me to unhook by myself. After refusing they offered to have someone come when I return which the person did show up. They walked away when checking the lights check was suppose to happen and started smoking! Very disappointed and would never go to that location again!
Maher LI emailed the manager who contacted me. My first stop was at a place that said they were set up for rideshare, but they weren’t the second place we were directed to was closed. The rideshare option would not allow us to upload the drivers license of the person driving the vehicle because I had reserved the truck. Nowhere was this information shared. Luckily, the woman who manages the shop was in. She helped right the mistakes that were not our fault. I can’t begin to explain how frustrating the day was because of this experience.
Helen AI have had problems with other Uhauls in past experiences, so I was a bit reluctant to rent from them again but the lady who called back was very nice, courteous and helpful. Once I got to Sinclair's Uhaul the lady there was super helpful, extremely nice and patient with us. I strongly recommend this Surrey location.
Ricardo SI ask them for help to park but they never help
Davinder SI rented a 6 x 12' Trailer. The lady I dealt with informed me that she had requested several times to have a trailer jack installed on the unit as it is extremely heavy to lift manually. I believe that uHaul would be liable for a back injury since one has been requested but not installed. Also the unit was parked on a slight hill. uHaul has not provided chocks to the dealer to prevent rolling into the street. Again this is a potential Liability. The location of the dealer is very poor. I had to block off the street in order to hook up the trailer. Also the wiring is only 4 wire so there is no electronic brakes. I will not rent this unit again nor would I recommend this location to anyone. I did not issue with the dealer, but uHaul needs to provide better support.
Gary WEverything worked well, nice, friendly, and helpful people. Good experience!
Ricardo VGood customer service, car was clean I like service
JOHN NHad to do everything online. I installed the app and had so many issues picking up and dropping off with the app it was very frustrating !!!
Robert SGive this location one of the apparatuses you use for lifting and moving trailers manually. It's very hard for the staff, and the customer, to lift the trailer onto and off the vehicle without this apparatus, especially with the larger trailers. We did it, but it would have been 1000 times easier if you had supplied them with the same apparatus that the person at Edmonton Westside had. The people at this location were super pleasant and helpful. It would be a REALLY good idea to supply your trailers with jack stands. Even bolt-on ones for trailers that are going out for longer hauls would be super helpful. I tried to buy a bolt-on swivel stand for my trip but none would fit your trailer, so I ended up having to buy a 2-ton jack and make a workaround. Not everyone wants to leave the trailer hitched to the tow vehicle for the entire time that it's rented, especially on longer hauls.
Susan SUnfortunately the ramp was not able to work for us and we took a video for proof. This set us back a lot as we needed the ramp to load in a lot of things. Please let us know if you are able to take a look at our footage and let us know what you think. Thank you for your time and hope to talk soon.
Irwin LTook 40 minutes to get the key
Abdulrehman AEven though we fueled up vehicle they still charged us $30 for no reason. Don’t bother to call and complain. Otherwise it was good experience overall
Simranjeet STerrible service. The guy wouldn't accept the truck back, I told him this is where I was to bring the truck he said he didn't care he wasn't taking it. Rude, rude rude. No one could help because computers were down. Also on the drive the check tire light came on 2 hours before I got help and was finally told that it was probably something to do with some system thing and that all tires were fine. So in all I would not recommend U-haul to anyone.
Valerie SMy move was changed last minute from a One Way, to an In Town move. We were not moving In Town and the gas and km price was so much more than we had anticipated for, the truck I booked was advertised as available for One Ways, then the customer service team was absolutely horrible, they could do nothing, but also didn't even pretend to care about the customer. You guys need to do quite a lot before I'd ever use your services and I'll be telling everyone to avoid it at all costs
Steven BBrake lights didn’t work on trailer and none available at other locations I had external brake lights that I had mounted on trailer to get the job done Please fix before renting to someone else
Alex MI don't imagine i will ever use uhaul again, or recommend it to a friend at this rate.
Deborah SHave representative staff at call center make sure they give proper information to customers regarding pricing when they book online. I have nothing against Sinclair motor sports. They actually helped me stay in my budget for the move, for a mistake made by the call center.
Jeremy DBooking time and location was changed thrice. And at one point I was not sure whether the vehicle will be avaiable at all or not.
Aman DNice van. I enjoyed the cruise control as I drive my car uniquely that way. Very comfy seats. Brakes need attention as they are not the best in the 80 km speed. A little loose steering but the wind was very strong. Somehow I truly enjoyed this rental experience.
Francois GWe booked a truck at king George 84Ave and picked at 134 st 74 Avenue on Friday from surrey to chilliwack your employeewhile booking informed me that I can drop at chilliwack but when we picked the truck from 134st 74 Ave location at pickup timeon last moment they said I have to drive back to surrey and drop at surrey location only which caused a lot of stress and I havd to pay fore more fuel and milage charge than I was informed while booking.I was not even informed while i received a call on the day prior to pickup to confirm about the pickup date and time (I can prove it through decording of both calls wirh your employee)When I contacted your employee back at king George location he assured that we will receive a compensation if we drop back at surrey but when contacted on Saturday they denied any compensation plz look into matter and help me.
Balraj SGood service
davinder tThis was the best U Haul experience I have had; keep up the good work!
Jamie CThe u haul server were down and I could not check in online . I had to wait 1 hr for the pickup location to open . Customer service was not helpful at all.
Syed SThere was no gas in the truck we rented.
shelly hThorough inspection of trucks before renting. Fluids need to be checked as well.
Steven KThey took too much charges. We used truck only 2 hours with 10 miles they charged 110 dollars. Its too much they conduct 55.45 dollars only gas. We are not happy to your service.
Amritpal SI picked up the Uhaul with a 3/16 tank and filled up enough gas to level off to 3/16 and the attended still charged me $20 on top. I provided the picture evidence and she neglected to honour any of it. I'm extremely frustrated with my experience here and honestly would not recommend to go here based on how I was treated.
deepak bTight confines for parking the trailer
Edward TWe only went 7km and forgot to put gas in we were charged 30.00... still trying to find that info on the website
Nola NI fill the fuel before returning the truck almost the same as I picked up (I have taken a photo before leaving from the U-Haul location) but I was still charged for 6 liters whereas I showed the receipt to the person when I went to return the truck. I drove for 30 km only.
Gurpreet D