Customer Reviews for Sir Stor A Lot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sir Stor A Lot

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Laura A. on

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Very good and nice person

Virgina G. on

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Service was excellent , this office was the best service I have ever had . Your company is Bless to have these 2 staff members

William T. on

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Maria V. on

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RAMON P. on

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The staff there was very friendly and helpfull. Great experience !

Webster R. on

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The young lady at the store tried to help us, but uhaul had sent us 30 miles out of the way and then tried to charge us for excess mileage . We had requested to pick up at uhaul (84 th Street in Ft Lauderdale)but when I requested that Uhaul changed it to West Park way out of our way . Taking more time and mileage . I have refused to pay extra charge.

Laquaica M. on

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Customer service very bad... I came to rent a truck. Out to my destination in realize there wasn't a ramp for the furniture to go in the truck . I called the office a nice young lady answered the phone. I told her my problem in she said the manger will call me between 1and 2pm. I never received that call. Then I call back to the office in I told them I'm coming back cause nobody never called. I was charged for a truck I couldn't even used. Mr. Oscar never heard wat happened in he told the manger no he not giving me my money back. Then charge me $100 deposit and never told me they was taking the money off. They told me$38 was going to be on hold. I always used this prepaid card and I never was charged for a deposit. Bad customer service

Luis R. on

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alrick S. on

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Stephanie C. on

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Joann H. on

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Somehow, we could not have 2 drivers on the rental. is that always the case? Would be nice to authorize 2 drivers. Thanks!

luigui A. on

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Neili D. on

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Patricia J. on

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Awesome customer service.

William F. on

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good customer service.. .

Glenda T. on

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Everything was great. The truck was clean, easy to operate, the personnel in the store were very courteous and helpful. I would definitely use this location again.

Gamaliel A. on

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The person that help me was really good and the service was super fast and explain me everything clearly 5 stars service from this guy thanks.

Tiffany S. on

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I was double billed 34.82 on 12/17/2018. My experience with Uhaul at any location has always been unpleasant. Once I was billed for turnpike usage. I never went on the turnpike. The company needs to do better as a whole.

Vladimir C. on

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The representative there was helpful and pleasant.

Annabella R. on

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So, I had initially reserved my equipment with USA Storage (500 South State Road 7, Hollywood, FL 33023). I had a confirmation for my reservation in my email and everything. When I arrived at USA Storage, the attendant told me that I was in the wrong location, that I should have received an email, and that USA Storage did not have One-Way reservations. Needless to say, I never received such a notification in any changes to my reservation. He sent me across the street to Sir-Store-A-Lot, where I ultimately ended up renting the truck. The attendant there informs me that what USA Storage told me is false; that apparently the man at USA Storage did not feel like giving me his truck and thus sent me across the street. Naturally, because Sir-Store-A-Lot was not anticipating my arrival, he did not have my other equipment available such as the utility dolly and the 6 furniture pads. I was sent to yet a third location, the UHAUL on 1973 South State Road 7, West Park, FL 33023. It's ridiculous that I had to go to three separate locations just to receive my equipment, and it severely affected my timetable for my move and caused me needless stress. I do not believe that USA Storage should be permitted to rent UHAUL equipment if they are in the habit of treating customers like a nuisance and an inconvenience. Also, the truck I picked up at Sir-Store-A-Lot had a homeless man sleeping in the cargo area.

TONJA B. on

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William W. on

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After epic failure at a different U-Haul location, these folks stepped right up and provided supetior service when most needed. Great teamwork all around

ALDO C. on

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Luther A. on

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When your renting to someone things need to be right the gas gas not where they said it was and i got charged $50 extra dollars for gas i never used. An total insult robbing people without a gun.

Marlene W. on

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Customer service was great, everything was explained thoroughly , and I will recommend your company to anyone . The price could be a little lower . ??

LORA F. on

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nothing everything was easy and the employees was outstanding

Jambu A. on

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Nothing, the service was great. Thanks

BEVERLY J. on

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eddie M. on

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TIMOTHY S. on

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Keep doing what you're doing

Eduardo S. on

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Teresa M. on

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I wouldn't change a thing. Everyone and everything was just as I needed it to be.

Lumony L. on

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Horrible service! I was overcharge by almost $100.00 and now I'm getting the runaround for them to correct their error. Very bad experience and they are making U-Haul look bad. There's no supervisor or manager to rectify issues. They take you in circles!

ARLENE E. on

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Nothing at this time

DENIQUA D. on

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James B. on

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Wilson (the manager) was very professional. Great experience.

David L. on

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Very professional & courteous

JEAN EMMANUEL M. on

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Robert L. on

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FRANCESCA H S. on

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The truck had many issues. 1. I was very difficult to start the truck. The key would know turn and you had to play with it before it would start. I called to get assistance regarding this issue and no one called me back. 2.The back of the truck was dirty. There was a lot of dirt on the floor of the back of the truck, which should have been swept out by the previous customer. I have rented from U-Haul before and never had these issues.

SUZETTE H. on

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Suzette H. on

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Theodore L. on

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The location is in an awful area that is structurally a complete mess. It is way back in a parking lot and toward the front of the lot is a actual UHaul, so you will instinctively go there first. I waited for 20 mins before I discovered it was the wrong place. Also, the address, in all navigation units and online, is wrong. It places you 6 miles north on a road that is full of lights and construction debris. The truck was filthy. I have never rented a UHaul and been so displeased with the cleanliness of the condition. There was paper and wrappers to food everywhere, syrup or something nasty on the dash cup holder area, shreds of junk all throughout the back, and it had not been swept out in a long time based on the dirt I was able to sweep out of it when I prepped for its return.

Cristina H. on

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Fantastic experience, will rent again for any moving I may need in the future.

WILLIAM S. on

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Customer did not leave a comment.

JAMES B. on

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Excellent customer service.

Ladwana Y. on

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The service I received was wonderful I was running behind schedule I gave a call and they were more than willing to accommodate the change in my schedule excellent customer service I highly recommend them

Martin A. on

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Shavonia T. on

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AIMEE M. on

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FELICIA O. on

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This location is excellent; however, other locations that might be more convenient for others should offer 24hrs rental.

William K. on

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Very friendly and efficient.

JEFFREY D. on

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NEIL W. on

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Management and staff were very excellent. Would definitely go back again, but they need a wider variety of trucks to support all needs. I would definitely recommend others to go to Sir Stor A Lot.

Jorge R. on

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Daniel M. on

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EDDIE M. on

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No improvement needed always ready to help and get you on the way.Thanks to the staff at Sir Stor-A-lot Self Storage. Eddie McKinney

marlon H. on

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I had a very good experience, the staff was polite and professional.

JASON F. on

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The truck ebrake sensor was bad. The truck jerked into gear after the motor warmed up and kept stalling. This was an issue as the truck was loaded. no safety walk was done on the truck before I left but as I was told on the phone it's the only 17 foot truck they have if they have faulty equipment they shouldn't even available as an option the truck stalling and burning gas because the motor revved for no reason made this more costly than it should have been. it's almost like they know people are stuck because they're moving

ERIC W. on

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Close the uhaul next door. Many complaints and rudeness and customer fraud. They are slow and totally unacceptable customer service. Take that franchise away. I have a choice and hertz is right next door. Close their doors before they close yours.

WILLIAM T. on

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Have the right size truck available at the right time

NORDA B. on

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I WAS EXTREMELY OVER CHARGED ...I was charged $90 FOR A QUATER TANK OF GAS AND A TRIP TO SUNRISE FROM HOLLYWOOD AND BACK.

PAUL V. on

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FREDERICK D. on

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The young man who represented your company did so in a friendly, efficient and professional manner. I will definitely recommend this location to friends when they need to rent a truck! Thank you!

SOPHIE D. on

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Michael M. on

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The staff was very professional courteous and to the point I was in and out in a matter of minutes I would recommend this facility to all.

IAN K. on

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Hire more employees like April Williams. She's extremely polite,professional and proficient.

IAN K. on

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Very friendly well trained professionals.

Jesus S. on

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Manager is rud

Eldyr B. on

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Great Staff!!!

FARRAH R. on

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April Williams was extremely helpful and went above and beyond to ensure that we were able to get a truck.

THOMAS R. on

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Vehicle had unpleasant odor in it. Smelled like smoke as well

JORGE R. on

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JASON G. on

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Everyone at the location was customer oriented and friendly. I would highly recommend this location to people

SAMUEL M. on

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COURTNEY E. on

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JANET K. on

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Great customer service Thank you Janet Kuzmicki

MICHEL L. on

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MAURICIO N. on

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I have a big complaint because the rate is $29.95 and for only 30 miles aprox. that I used the truck, the receipt went up to $129, and I put $30 worth of gas. I need an explanation. Thanks.

LOUIS A. on

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DEBRA D. on

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Sooo happy. Wilson was terrific. Very helpful, polite, and professional. Will definitely come back and recommend.

JERRY D. on

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Everything was exceptional service @ Sir Store-a-Lot compared to any other uhaul rentals I have ever used....Honest, Cleanest, most customer service efficient management & staff...It doesn't get much better....

LORA F. on

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keep the same workers they was excellent with assiting with the things that i needed, a wonderful group of staff members at that location and i really appreciate the help at my difficult time of need

SYLVIA B. on

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I didn't have problem with the staff at this location. When I pick up the truck whatever was on the contract that is what I get. The service was excellent.

DANIEL G. on

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The staff at Sir-Storalot was very accommodating and nice. Very easy to get my truck and get my errands done. There are a lot of uhaul rental facilities nearby and on State Road 7; this one seems to be the best.

lana F. on

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Overcharged, did not disclose charges upfront

LARRY B. on

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EDWARD R. on

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Everything was fine until i found that the gas level was less then what was on the paper. When i told the girl who helped me she said she would fix it in the system so i trusted her to do so. When i got the bill i was over charged double about $41.00 just for gas. Mind u not i did my job bought the truck back in perfect condition with more gas then i was given. I do not appreciate the fact that now i have to take time out of my day to call to have this corrected by your company and my bank. p.s other then that she was very friendly and helpfull and so was the other guy Swan who helped to get me my refund witch i am still waiting on.

EZRA M. on

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DONNETTE G. on

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VINCENT G. on

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LORENZO R. on

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