No improvement needed
roger b
Customer Reviews for SJ Gas and Shine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Helped me out so much and check out / in was very easy. Thank you all !
VANESSA Onull
Robert DNothing to add at this time.
John CIt wasn't nearly as nice the pick up location, but it was average.
JOHN TStaff extremely friendly. Truck was clean, air worked great!
Antthony CGreat experience!
Cheryl DJustin was also great!
Sheila SReserving and picking up the truck in NJ was a nightmare. Didn’t seem to understand the process. Wasn’t able to answer questions and didn’t care enough to find the answers.
Kathleen GThis was so easy. I called up, and I asked for a van. They had one,I drove there ,picked it up, took it back, and dropped the keys off.
MICHELE JEverything sent to my phone email absolutely stinks. I need a microscope to read it. It's impossible to read it's so small. It can't be expanded. I'm beginning to think you do that on purpose so the customer has no clue what they just signed up for. If you can't fix this, I'm going to ask the rental place to print me out everything before I sign anything.
Michael KIt was a good experience from start to finish. Easy in and out.
Robert DHave used these people in the past. Always professional and go out of their way.
michael SVery easy return. Took no time at all
Brian CHelp them out with their purchases
kim mEverything went well
Cameron EVery nice staff
anibal cThe owner made the whole uhaul experience a VERY easy transaction👍 In and out without ANY problems.
George DEverything was great
Lonny CEverything was great no comment
Justin PPlaced order online, but when arrived to pick up towing dolly the ladies and a gentleman were basically clueless of what the rental process is. It costed me a lot of money because of the time I wasted during pick up time from this location.
adolfo mPerfect rental
miles dI rented the truck for 24hrs. I returned it in just 7hrs and was told to leave the key and I would be checked in. The owner didn't check me in until after 24hrs, so I had to pay for 2 days instead of 1 when I didn't even use it for 1/3 of a day!
James SI live about 8 -10 miles from facility/ gas station I allegedly used 38. In fuel but drove 93 miles ? Scam, and in addition to that store associate used his own personal cell phone to apply my credit card info so I could not dispute the mileage. Poor experience and I will never use again. Extremely unprofessional and now I need to replace my card as I don’t feel safe at all.
Helen MThe location itself was fine. The issue was that this was the 4th pick-up location we were assigned to. The first was the one we booked, which was 10 minutes from our house. Several days later, we were changed to another one about 15 minutes away. The morning of, we were moved to one about 25 minutes away, and while we were 2 minutes from our pick-up, we were moved to a location 45 minutes away. This was very inconvenient and extremely unprofessional.
Donald BI had to lift the trailer off the hitch myself. Trailer is very heavy. Trailer towed well and worked perfect but I will not rent a trailer without a jack on it again
john DHave someone make sure trucks are clean . Clerk needs their own computer to check trucks in and out not use their personal cell phone . Took about 15 minutes to check out because clearly was attending other customers.
David OOne way rental experience was not great. Had to travel too far to pick up. Then complain to get reimbursed for tolls and unexpected travel just to pick up. Equipment was fine. But I wish it had a data port if some kind so I didn't have to photo document gas and odometer. My friends,and I, live too far away from this location!
Daniel LThey did not register that I dropped off the unit well before it was due back and I’m still dealing with issues showing I am in possession of the unit. There was no confirmation of drop off sent and no follow up when I inquired about the return of my unit.
Ashley BThis location was great people were friendly and helpful but online reservation system and people to deal with there were horrible actually had to cancel another reservation to remake this one they kept telling me they had nothing in the area
Lori SVan was exceptionally clean and the service was excellent.
Miles DOnline reservation process very easy. Trailer pick-up was delayed over 30 min due to confusion with reservation, fortunately we were not in a huge rush. Drop-off process was excellent & very easy.
Christopher VVery good drop off, excellent help!
Robert FI ordered a truck online and it was not there. I had to redo the whole process when I got to the place plus get a smaller truck. Which made me make three trips. Hence an overall more expensive purchase. Pretty annoyed about the whole thing.
susan wReturn customers calls and assist staff better. Will be disputing additional charging with American Express and will not be doing future business with SJ Gas and Shine
Christopher CThe pickup location was too far away. When I booked the truck I was asked how far I was willing to drive since they did not have a 26' truck close to my building. I said 20 miles. It was over 30 miles away. When I asked why, they said it was 20 air miles away. I guess they thought that I was going to fly to the truck pickup location! They did give me a 70 mile credit but of course it didn't cover my car's trip back and the 2 hours it took for the round trip as well as the tolls. To end on a positive, the truck was brand new which was very nice to use.
Dawn LA previous user of the equipment must have been moving plants. There was mud all over the bed. At the counter, I was told that the fuel tank was at 1/4. When I got into the truck, it was indeed at 1/4. I returned the truck with 1/4. Because I was moving, I did not have time to check the contract via internet prior. I had never had an issue with inaccurate reading. It turned out that the contract claimed that I had 7/16 of a tank which was wrong. As a result, I was charged for 4 gallons of gas incorrectly. While this was only a difference of 17 dollars and while I have always had good experiences with Uhaul, it was slightly disappointing.
Jeremy RThe staff was friendly and accommodating. The truck was in good working condition. LH
libra hPick up and drop off were quick and easy. This is the second time I have used this location and both times were customer friendly.
Patrick HGreat place to rent a truck! They even have Gas, Food and something to drink. We have rented from them before and will always will go back.
Michael DNo break lights, no running lights, no turn signals, windshield wipers not working. If the equipment was verified to be working properly when dropped off at this location, my pick up of equipment would have been a better experience. Do your job correctly and you won’t have issues. Am I the only person who checks to make sure the equipment is running properly? I was supposed to pick the equipment up @ 10:30 am but it was not scheduled by location, I had to wait 1 1/2 hrs to drive 40 minutes hwy to get my equipment . Then the equipment didn’t work properly as in above mentioned paragraph. Fiasco is all I can say.
Deborah DPlease check your front end I had a horrible ride from New Jersey the front end was out of balance
james jIt is hard to find. The GPS takes you past the location about 1 mile into Elmer NJ. No U Haul signs outside. The folks inside helpful. They did not sell any trailer hitch equipment.
Fancis HNone
Mark TInstall cruise control!
James SUhaul needs to confirm truck will be there immediately. Maybe you will need more trucks??? Your existing process is flawed. Its uhaul freindly not customer freinedly. I will search for alternatives next time.
Robert PEverything went smooth with the rental process, very friendly and will be back! Definitely will recommend.
Jennifer NThis was the second time I used this location as a rental pick up. They are always courteous and knowledgeable.
robert jVery helpful with checking in.
Katherine HThe owners were very helpful in the process of getting the right truck.
robert eTrailer was rented to be pulled by a truck that was unable to pull causing us to break down
Susan HTried to call customer service to lodge the complaint on the pick up location and there was a 20 MINUTE WAIT!!!!!! I did not waste my time.
Ellen PIf u need a truck i would def recommend stopin in The people where really nice and u can also pick up some drinks and snacks while ur there
dawn m