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MICHAEL M
Customer Reviews for SkI Trucks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t interact with any personnel due to the fact that I completed my drop off after hours.
Avery CThe lady at check in was really nice.
MICHAEL MPersonnel were friendly, informative, and easy to work with - even with my twice changing the pick up date and time.
THOMAS BService was good and truck was clean!
SERGIO GIt was perfect!
JASH PI absolutely LOVED the service provided by Sondra. She's amazing
KENNETH BI got a vehicle with 1/4 tank of gas, had some trouble accelerating because the engine sounded close to giving out, driver side door wouldn't close completely causing me to worry it could come open not to mention thr roaring sound of wind on the highway in my ear the whole way. I feel this was an awful experience and I am really unhappy with the cost considering. I've rented u hauls several times before and this was by far the worst. I really think I should have gotten a discount for all this . Shame in uhaul for this.
SHARON CSaundra went above and beyond to help us when we returned the truck. Our guys were under a time constraint and the weather was terrible. Saundra agreed to have the truck cleaned out and the contents disposed for us (for a reasonable fee) that helped them be able to get to the airport on time.
RYAN LThe pick-up took a very long time. No one wanted to help us to begin with, then we got someone that did not know how to do it and was being trained. We were on a tight schedule and this was not acceptable. The dolly in the truck was broken.
DEBORA GThey were excellent and able to help us manage issues that came with the hook up.
BENJAMIN CExcelent service
LEONARDO AMy daughter and I rented a big UHaul, and were a little high- maintenance, arriving a little late, and then coming back in the middle to extend our time and they were super friendly and wonderful to deal with. We have moved with a pickup truck in the past and it took us three days with all the trips. This time it took us just eight hours thanks to the huge UHAul. I will always move this way in the future, and would love it if I could rent from the same location because they were awesome to deal with.
CHRISTINA OHard to access due to poor signage
Dale HI had received an “extra 100 miles” from the Boise location, but it wasn’t honored by the drop off location. They were rude and simply charged my card for extra mileage. I will NEVER use this location again.
RICHARD CThe move was simple, and the truck clean and easy to drive. I was a little surprised that the 19.99 truck rental cost 50.00 ... oh well, I'm moved.
RICHARD NThe person in charge is very professional and very knowledgeable!!! Thanks
RANDOLF JI Will always choose uhaul for my next moving
JOEL KThanks
BILL AHelpful. Glad I didn't have to go back and deal with the woman at the original point of pick up..
GEOFFREY SClean inside the truck
MARITZA GAll good there U-Haul Salt Lake City UT USA. U-Haul is happy with truck rental return Happy Customer thanks DJP.
DAVID PWe were treated great
BRANDON SGood service 👍
AURELIA BGreat customer service! A quick and easy process.
RODNEY RThe attention provided by the staff was excellent. Thank you very much.
ELMER RSuper helpful people, very kind and friendly. The first trailer we reserved the lights didn’t properly operate with my hitch connector, so they gave us a slightly larger trailer at no charge. I would absolutely recommend Ski Trucks for UHaul!
LYNNETTE BEverything and everybody at the location was great. The software was a big issue.
JOSHUA SFriendly and helpful staff
PHILLIP BVery friendly and helpful personnel. The 26 foot F650 was clean but needed servicing. The steering wheel was angled at about 30*, the "Service Advance Trac" and ABS lights would come on intermittently and when that happened the cruise control did not work. The truck felt underpowered as going uphill I had the accelerator floored and we were doing 30-40 mph (the truck was not full past waist high). On day two the cup holder and the chain holding the gas cap on broke. On the door it said "Rides like a van" but it was shaking and jostling us most of the way. Made a funny video of that for our kids! So I recommend U-Haul service their vehicles more consistently.
DAVID AThe customer service agent was superb! Helped me resolve a conflict with the pick-up and drop-off schedule that was perfect for my needs! I wish I could remember her name, but I think she is the only one who covers the desk. Thanks for a positive experience!!
KEVIN MSo far so good
HAJI RZoe and Sandra are literally THE BEST, they made the rental process so smooth and stress free. 100% recommend and would come back because of their amazing customer service and problem solving!
Madison DThe two lovely ladies who took care of me were really professional and friendly. In fact, I’ve never had such great service at a rental agency.
Robert Bno recommendation
Carlos yJust keep supporting this location as they are very helpful and dedicated to serving their community 😀
Wendy Sextremely helpful staff helped us park the truck !
Zachary CDisplayed professionalism and kindness every step of the way.
Rory WSo much easier than any other rental I have done before! They let me have the truck early and were very easy to work with.
Courtney CFix the cup holders on the truck and make sure you load the dolly’s before we pick up the truck, Not having that was such a hassle!!
Alex SIt was advertised that the van I was renting was able to seat 5 people. It only had 2 seats. I was relying on all of those 5 seats. This majorly screwed up my moving plans and having my friend assist. This resulted in us having to double the expected amount of miles on the vehicle, thus having to pay more for an inconvenience that was falsely advertised.
Jamie SThe people, I dealt with were perfectly fine, however, I have had to deal with a lot of crap to get my reservation figured out over a whole week. I reserved my truck from the city I was currently in as a "one-way" to a city 60 miles away. Somehow my reservation switched to an "In-town" rental. I called customer service and they switched it back to a "one-way". I then got a call two days before my rental pick-up and was told that the truck I had reserved was not available to be a "one-way" and that the only other truck I could get would be about 40 miles from the original pick-up in the wrong direction. I agreed since they were not going to charge me for the extra mileage. I asked if I would be able to pick the truck up Friday night since it was out of my way and they said that they would add an extra day and that I could pick the truck up any time after 4pm Friday. Friday comes up and I noticed that the email confirmation stated that I could pick the truck up around 4pm Saturday. Since I needed the truck Saturday morning, I called in again to find out that "that's not what we said" crap. So now at this point I have lost a complete day of moving and supposedly Uhaul reps state that there isn't a single damn Truck available in the entire Salt Lake Valley!!!! Like What! How is that even possible!?!?. Luckily the rep I talked to was very kind enough to tell me they found a truck that I could pick up in Salt Lake anytime and asked when I would be able to get there I told them that I was at least 40 minutes away since this is NOT the area I live or work. I wouldn't be able to pick it up until after 6pm. They said I could pick it up anytime after six and I would just have to do it via the app on a mobile device. Work went a little longer than I anticipated and I got to the location around 630pm. I watch the video they provided and nothing on the app gave me the option to "Pick-up My Truck" that I needed to click on to start the process. My friends and I tried everything for hours. I tried calling every Uhaul number I could to get a hold of someone. After disconnections and an hour and a half hold time I was able to get a hold of someone. At this point its 10:30 and I drove home thinking I might have to just wait until the next day when the location was open to get it sorted out. The rep that finally answered at 10:30pm sat on with me for 40 minutes while she is telling me that the after hours pick-up times out after 15 minutes and the truck then becomes available to rent again. She told me that the truck was reserved for someone else now and I have lost the truck. Luckily She straightened it all out and I was able to drive all the way back to the location and get the truck checked out and get me and my kids home by 1am. Overall the worst Uhaul experience ever!!!!!
Brandon EAwesome folks- stayed late on a Sunday when I needed help!
Angela Leverything works so smothlly, your agents are all so nice and helpful, all around service is excellent. thank you all for making our things moving so easy with your trucks .
Freddie MThe fact I would to either need to have someone available to be called or have my passport to complete the online check-in was not at all obvious/highlighted enough in the confirmations and of course not typical so not expected at all. This was very frustrating and wasted my time since I wasn't able to complete it after taking the time to get to that point but fortunately the location was open and the staff was very helpful. But this needs to be eliminated or made very clear when mentioning the option in the emails and on the site when booking.
Ashley BChains and electrical were set up incorrectly causing a dangerous situation and a need to stop along my travels at another uhaul to replace electrical wiring and chains. The location I stopped at for much needed help explained that "whoever installed this did it completely wrong".
Logan RLiked the free parking pass. The math for renting a truck is interesting and wrong though. Estimate high. But maybe they will not refund you. Idk. It is a g— d—— estimate. I think they charge more for “going over” which is flat out stupid. It is already excessive. Most rental companies give you unlimited miles. It sounds like pay for what you use but they (Uhaul) lie.
Mark Bawesome job!
Amanda VThis location was convenient for us. It was pretty weird that it was in a ski shop, but the workers are cool, the vibe's chill. Stress free, they made the return very easy and not as time consuming which I'm really grateful for.
Faafetai N