Great customer service! Easy in and out!
LESIELI M
Customer Reviews for SkI Trucks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dont really know. My experience from beginning to end was smooth sailing. From customer service to the truck was very nice, thank you.
Chuck WGreat place to rent a truck or van staff was friendly and helpful, plus they made the return super easy.
ERIC LExcellent customer service at Ski Trucks
TRAVIS RDrinking on the job, and I was sent to further location which made it worst, more likes and charge
ROGER AGood Honest People
SCOTT SGreat location for me to drop off trucks I have rented in Reno for moving a client to Saratoga Springs - so far one 20ft. truck and two 26ft. trucks... with one more load using another 20 ft. truck..(she has quite a bit of furniture and A LOT of stuff!!!) This location is a quick Uber ride to the airport, and the staff are fun and helpful.
DALE HVery nice owners. We had to extend our rental because of circumstances out of our control and they were so gracious. Would definitely recommend.
Tina JThis was without a doubt the best u-haul experience I have ever had. The staff was incredibly friendly, helpful, and accommodating. This was an excellent introduction to a new city, and I will likely use them for all future trailer or snow gear needs.
KALEB MBefore hours drop off .. no complaints whatsoever .. plenty of parking ..
John SThe truck smelled like cigarettes and it was covered in dog hair. It looked like the Shag Wagon from Dumb and Dumber.
ELI NI didn’t interact with any personnel due to the fact that I completed my drop off after hours.
Avery CThe lady at check in was really nice.
MICHAEL MPersonnel were friendly, informative, and easy to work with - even with my twice changing the pick up date and time.
THOMAS BService was good and truck was clean!
SERGIO GIt was perfect!
JASH PI absolutely LOVED the service provided by Sondra. She's amazing
KENNETH BI got a vehicle with 1/4 tank of gas, had some trouble accelerating because the engine sounded close to giving out, driver side door wouldn't close completely causing me to worry it could come open not to mention thr roaring sound of wind on the highway in my ear the whole way. I feel this was an awful experience and I am really unhappy with the cost considering. I've rented u hauls several times before and this was by far the worst. I really think I should have gotten a discount for all this . Shame in uhaul for this.
SHARON CSaundra went above and beyond to help us when we returned the truck. Our guys were under a time constraint and the weather was terrible. Saundra agreed to have the truck cleaned out and the contents disposed for us (for a reasonable fee) that helped them be able to get to the airport on time.
RYAN LThe pick-up took a very long time. No one wanted to help us to begin with, then we got someone that did not know how to do it and was being trained. We were on a tight schedule and this was not acceptable. The dolly in the truck was broken.
DEBORA GThey were excellent and able to help us manage issues that came with the hook up.
BENJAMIN CExcelent service
LEONARDO AMy daughter and I rented a big UHaul, and were a little high- maintenance, arriving a little late, and then coming back in the middle to extend our time and they were super friendly and wonderful to deal with. We have moved with a pickup truck in the past and it took us three days with all the trips. This time it took us just eight hours thanks to the huge UHAul. I will always move this way in the future, and would love it if I could rent from the same location because they were awesome to deal with.
CHRISTINA OHard to access due to poor signage
Dale HI had received an “extra 100 miles” from the Boise location, but it wasn’t honored by the drop off location. They were rude and simply charged my card for extra mileage. I will NEVER use this location again.
RICHARD CThe move was simple, and the truck clean and easy to drive. I was a little surprised that the 19.99 truck rental cost 50.00 ... oh well, I'm moved.
RICHARD NThe person in charge is very professional and very knowledgeable!!! Thanks
RANDOLF JI Will always choose uhaul for my next moving
JOEL KThanks
BILL AHelpful. Glad I didn't have to go back and deal with the woman at the original point of pick up..
GEOFFREY SClean inside the truck
MARITZA GAll good there U-Haul Salt Lake City UT USA. U-Haul is happy with truck rental return Happy Customer thanks DJP.
DAVID PWe were treated great
BRANDON SGood service 👍
AURELIA BGreat customer service! A quick and easy process.
RODNEY RThe attention provided by the staff was excellent. Thank you very much.
ELMER RSuper helpful people, very kind and friendly. The first trailer we reserved the lights didn’t properly operate with my hitch connector, so they gave us a slightly larger trailer at no charge. I would absolutely recommend Ski Trucks for UHaul!
LYNNETTE BEverything and everybody at the location was great. The software was a big issue.
JOSHUA SFriendly and helpful staff
PHILLIP BVery friendly and helpful personnel. The 26 foot F650 was clean but needed servicing. The steering wheel was angled at about 30*, the "Service Advance Trac" and ABS lights would come on intermittently and when that happened the cruise control did not work. The truck felt underpowered as going uphill I had the accelerator floored and we were doing 30-40 mph (the truck was not full past waist high). On day two the cup holder and the chain holding the gas cap on broke. On the door it said "Rides like a van" but it was shaking and jostling us most of the way. Made a funny video of that for our kids! So I recommend U-Haul service their vehicles more consistently.
DAVID AThe customer service agent was superb! Helped me resolve a conflict with the pick-up and drop-off schedule that was perfect for my needs! I wish I could remember her name, but I think she is the only one who covers the desk. Thanks for a positive experience!!
KEVIN MSo far so good
HAJI RZoe and Sandra are literally THE BEST, they made the rental process so smooth and stress free. 100% recommend and would come back because of their amazing customer service and problem solving!
Madison DThe two lovely ladies who took care of me were really professional and friendly. In fact, I’ve never had such great service at a rental agency.
Robert Bno recommendation
Carlos yJust keep supporting this location as they are very helpful and dedicated to serving their community 😀
Wendy Sextremely helpful staff helped us park the truck !
Zachary CDisplayed professionalism and kindness every step of the way.
Rory WSo much easier than any other rental I have done before! They let me have the truck early and were very easy to work with.
Courtney C