Customer did not leave a comment.Vincent P.
Customer Reviews for Skinners Turn Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KAREN W.
Everything was done right at this UHAUL rental location and truck rented was well maintained.Kirby G.
I was very pleased with the service and professionalism. Also, the pleasantness of the individual who assisted me. Thank youEarlene F.
Very simple process and everything went very smoothly.Kurt R.
Customer did not leave a comment.William T.
Customer did not leave a comment.CAROLINE B.
Customer did not leave a comment.Brian C.
The counter person saw us drive in and he came outside to greet us so that we would not need to go into the store. He inspected the truck and sent us an email confirmation. - Perfect!Elizabeth D.
There is an issue with the new way Uhaul wants to use the electronic drivers license picture upload - this caused frustration for myself and the employee working when trying to rent out the truck.Samantha S.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Gillian H.
Customer did not leave a comment.Samuel C.
I only spoke to a person on the phone to make sure everything was good for the drop off. Very nice.Julie M.
Why does the sign say i get $25 for sweeping out and folding blankets and they wouldnt give it to me?Ken L.
Much easier and faster rather than picking up at a gasoline service station. This is a storage facility. We will definitely request this facility.Cheryl R.
Customer did not leave a comment.David D.
More lighting for picking up after hours.Christi E.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Bryan K.
Great truck thanksRalph D.
Customer did not leave a comment.Kristina C.
Customer did not leave a comment.Mark A.
Fantastic customer service would recommend to anyone that need to rent a vehicleJoseph F.
Customer did not leave a comment.Danielle C.
Customer did not leave a comment.Theresa G.
Customer did not leave a comment.Mary F.
Gentleman came in early to make sure that we had no trouble picking up truck prior to opening time.Terry G.
Customer did not leave a comment.Megan C.
Make sure your truck are ready Hire more customer service reps that have the ability to make decisions. Right now I think U-Haul is the worst moving company and will never suggest you But I will share your short comings. with all that will listenjohn W.
Very nice and clean location. Friendly staffMary Beth K.
I was totally pleased with this and a similar rental the week before. I would highly recommend this location for U-Haul rentals to anyone I know.Rex P.
Have the inside cleanerthomas F.
Customer did not leave a comment.Patrick B.
After making reservations and to show up and find out that the truck was rented out from under me. Then when I get to my storage facility which is a Uhaul location they want me to turn the truck in another state. That's right I was in NC. and told to drop off in SC.. After dropping off I was called up by rep. at Uhaul that the truck was not swept out and there was going to be 25.00 fine. I got there and he wanted me to rent a broom for 5.00. Would I recommend Uhaul to a friend. Would you.Edward R.
Customer did not leave a comment.Charissa R.
Customer did not leave a comment.robert P.
Customer did not leave a comment.John B.
Customer did not leave a comment.George S.
Customer did not leave a comment.Tracie J.
Customer did not leave a comment.Michael C.
Very clean new truck. Overall a very good experience a little expensive on the mileage but overall no problems at all.Jeffrey F.
The only issue we had was that the prior renters of the truck we had were smokers...the truck smelled terrible but was in good shape.Ronnie S.
Customer did not leave a comment.Lezlie N.
Fantastic customer service at the specific location. Actually WAY more helpful than calling the 800# who kept telling me that a store was 3 miles away when in fact its about 60 mi away (I live in North beach, MD and they kept trying to give me a location in Randallstown, MD - not close at all). I'll continue to call this location directly.Naomi B.
Customer did not leave a comment.John K.
Absolutely nothing customer service was fantastic the truck was really nice everything was super easy from the moment we made the phone call picked the truck up and dropped the truck off very knowledgeable staff and friendly I wouldn't change a thingJohn P.
The U-Haul folks were extremely helpful and attentive to our needs from start to finish! Super support!!Brian S.
Customer did not leave a comment.ANN J.
Customer did not leave a comment.michelle W.
Customer did not leave a comment.richard R.
Cory did an amazing job. He really helped us out with a last minute truck.MARK H.
Customer did not leave a comment.Pat C.
Guys onsite very helpfulWilliam S.
GREAT GUYS, Many thanks!Clay A.
U Haul has to develop a policy that deters renters from disregarding their return times. I rented a truck a week in advance to be picked up on a Saturday morning. Due to the fact that trucks that were rented during the week were not returned on time, I was unable to get a truck until Monday morning. I was on a strict schedule and this delay complicated my moving plans. I do however want to compliment the regional office for trying to get me a truck, even a larger one for the same price, but the theme seemed to be people did not return their trucks in a timely manner As they canvassed the entire county. This definitely puts a damper on my wanting to rent from U Haul on a weekend in the future. U Haul needs more trucks and a strict policy for returning them in a timely manner.David W.
Customer did not leave a comment.ken P.
Customer did not leave a comment.Katelynn L.
Customer did not leave a comment.Doldon M.
Customer did not leave a comment.mark M.
Just dropped off the truck. No real interchange with personnel so I can't really answer these questions.Vicki M.
Customer did not leave a comment.Scott S.
Longer hours on Saturday.Becky B.
They helped us with same day fast and efficient friendly service!Tim G.
Customer did not leave a comment.timothy J.
Customer did not leave a comment.Steve R.
Your company lied about the mileage you took $77.87 from me. It was not explain to me that I had a limit on the miles. Poor customer service all the way around. A refund would be the best thing your company can do. I would not recommend uhaul to no one. A brush of lairs. He gave me a truck with the headlight out I called your road service dummy talking to me while the recording telling about promos. I WANT MY MONEY BACK I PAID TO MUCH. TERRIBLE SERVICE.Alphonso W.
Customer did not leave a comment.Sandy F.
Customer did not leave a comment.JIM T.
Customer did not leave a comment.robert C.
Customer did not leave a comment.CHARLOTTE R.
Customer did not leave a comment.Brian L.
very kind and knowledgeable personsArmando M.
Customer did not leave a comment.dale D.
Off the top of my head, there really isn't much to be improved upon, unless you are talking about better communication between U-Haul Inc. and the various retailers that provide U-Haul to customers.Sabrina B.
not sure if I was charged for a full day rental on a 15 ft truck, I had the truck for approx 6 hrs and was charged $ 137.00, which seems like a charge for a 24hrs. rental. The truck had to be back for another customer early next morning.Walter W.
Customer did not leave a comment.Jorgelina A.
I was scheduled to pick up the 15' truck in Edgewater but a customer did not return the truck on time. Edgewater assisted in finding a replacement truck which was appreciated, but this caused me to be late for a previously planned event. I have never had this problem before and hope to never experience it again.Laura V.
Customer did not leave a comment.Joseph W.
Nothing//Good customer service//reliable//easiest part of my move.angela V.
Customer did not leave a comment.Wanda B.
Customer did not leave a comment.Lauren A.
Customer did not leave a comment.DONNETTE G.
Customer did not leave a comment.karen J.
Customer did not leave a comment.Brian M.
I was really surprised at how easy this was. ThanksJames R.
Customer did not leave a comment.Breanna H.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.LOUIS B.
Customer did not leave a comment.scott T.
Customer did not leave a comment.Beth S.
Quick and explained everything well.JAMES R.
The man who waited on me was early and very pleasant. The only issue was the inside windshield was so dirty that it was difficult to see out of.randall E.
Customer did not leave a comment.ANDREW A.
Customer did not leave a comment.Suzanne F.
Customer did not leave a comment.LANDON B.
Don't order off line. The website doesn't workBecky G.
Truck was ready and the staff was very knowledgeable and friendlyPAUL N.
Customer did not leave a comment.PHYLLIS C.