Thank you
Ben M
Customer Reviews for Skippys Auto & Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
make it easier to install you app on phone. I am not able to.
David BHorrible customer service charges for gas when the gas was already at the level I picked up at :( very disappointing
Al HI was charged for gas and I put equal the amount of gas in the vehicle as I had when I picked up the vehicle. The customer service I received from the start in Buffalo where I picked up the truck until drop off was a horrible one. Even when I mentioned what’s wrong with the customer service I was told call the 800 number and when I masked for a manager I was told I am the manager and then I asked l’s for the General Manager, I was told I am the general manager. I’ve never seen such unprofessional people as I did at this UHaul I never have these problems in New Jersey. I feel everyone should have the same training throughout the company because everyone must do things differently.
Al HQuick, friendly service. Answered my questions and helped me adjust my rental times to better suit my needs. Easy to find location.
Nicole BEasy and quick
RICHARD SBecause of the issues I faced at my pickup location(s), I had two different return sites that were not clearly communicated to me. Skippy's personnel were able to help make the necessary adjustments to help me get everything returned to their location without incurring extra expense for me.
Andrew VEverything went smooth, no hold ups. I went in and they verified everything and was the road in less than 10 minutes.
Timothy FNothing but lower price on in town 2 hour use
SUSANMARIE MHated the after hour return app. No one there to help us and people kept coming and going from garage out back. Not very comfortable being there
Lynn AThe car was completely dirty and full of tobacco smelling, it's annoying 🤮🤢 and disgusting. The smelling forced me to open the windows instead of the AC. How every you charged me for an hour, the same as 24 hours. Please keep eye on cleaning and hygiene system.
mohamed eTried to do self return and website was down tried to call had a 35 min wait but had an hour to drive home and couldn’t wait ….
kelly hThe staff did a great job assisting with our move. It was easy and stress free. I would highly recommend Skippy’s for your Uhaul needs.
Wade RHave them be open for people how need to pick up the equipment on time
LEE MSkippy’s work hard with us to get rate quoted us. Excellent experience!
Shanna Mleaning up the office, sweep away the cobwebs, fix the lighting so it's not hanging free, sweep the floors, pick up trash and other miscellanea in the waiting room, make the entire zone not smell like the garage it's attached to. Clean up the grounds of trash and debris, mow the premises. The truck smelled of cigarettes. The truck worked fine, and they had it in stock, so we got a truck and truck worked, but everything around that base fulfillment needs improvement.
Nickolaus DSkippys was able to guarantee a truck and transport for my move to San Diego. The Canton Ny Dealer just kept telling me there were no trucks! While Skippys is not the cleanest office in the world, they got the job done as promised!
Terry HUsed them before. Very nice folks.
Matthew MHad to wait for an hour until the office opened at 9:30 am. However then the pick-up was smooth and friendly.
John ZThis isn’t about this location they saved usi originally reserved one at Baxsters in Massena we got there and they didn’t have the uhaul they had a smaller one sitting there I asked to use that I only needed one for a few hours I would bring it right back the tail light was out I asked if they could fix it I was told no they didn’t know when they could fix the bulb that was crazy they couldn’t take a few minutes to look at it so we had to go way out of our way that ended up costing 35.00 in mileage we only had one trip like 2 miles and this isn’t the first time Baxsters messed up on me I have rented quit a few in the past years they should of pd for that extra mileage but Skips saved us !!
Paula RSeemed more like a garage. Prefer Canton location (which is actually where I went to drop off initially in error).
laura krental was done great, very nice dealer
Francis OI had water damage to my leather couch from a closed box truck and your insurance carrier admitted that the damage was from water, but denied. My claim. Seriously the reason I rented a box truck was so that my cargo would arrive at my destination in the same condition it went into the truck. So no I would not recommend a UHaul rental to anyone
Barbara LLower the price per mile . Gas is hurting us all
John APrice I was quoted was not what I was charged.
STEPHENA WThe Uhaul website for self return was horrendous. Skippys made it all good by doing the return process in store.
Chris GLocation did not have the equipment i ordered
JIM HTruck was not available when I went to pick it up! Took six hours to locate another one and it was a different size! So frustrated!
Don AThey listened to my needs and provided me with the best option
Kavya GThese guys are fast, courteous & go above & beyond to provide top-notch customer service. I could not have asked for a better moving experience. Keep up the good work!
Karen BVery kind, helpful, and accomodating service. Thank you!
Katherine BI received courteous and thorough service. I would recommend this location and rent from them again.
Lawrence DThe receptionist was friendly and knowledgeable
Shari GI was called at 2:00 p.m. and told that the day of my reservation had to change otherwise my reservation would be canceled. The representative told me on the phone that I had to pick the truck up at 4:00 p.m. in order to keep my reservation. So I only had 2 hours notice. When I arrived to get the truck, the representative informed me that they did not have a utility dolly that I had ordered. When I got in the truck I noticed that the check engine light was on, I went back in to let the girl know and she said not to worry about it. Lastly, when I got my bill, I was charged for the utility dolly that they did not have.
Toree Du-haul leaked getting my mattresses wet.
Kristine SWaited an hour for the guy to show up
Christopher CEverything was very good.
David SVery helpful staff prompt and efficient service.
Patrick QTrailer wasn’t cleaned when I got there but was swept out when we opened the back.
Miriam R