I would focus more on informing the renter about the after hours return. I didn't read the information until I had left the site - and then it was too late for the system to allow me to return the vehicle with my phone.Thomas B.
Customer Reviews for Sky Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Yantao T.
The Uhaul check-out and check-in process using the app is clunking and frustrating to use. It tried to charge me extra for fuel when I went to turn in the vehicle, even though I had filled it up with gas and set the fuel level in the app to Full. I then had to restart the entire check in process and take the pictures all over again.Barry P.
Individual working was very helpful!Anthiny B.
Customer did not leave a comment.Kelsey C.
Customer did not leave a comment.Nick Q.
Customer did not leave a comment.Minhaaz A.
Customer did not leave a comment.GEORGE D.
The inside was clean but outside was filthy. I was not told this was a 24 pick up nor was I told of the app. Horrible experience. I had to jump through hoops to verify myself and then still had to wait an hour after pick up to get the rent via phoneJennifer W.
Customer did not leave a comment.QI J.
Customer did not leave a comment.William D.
Customer did not leave a comment.Brittany C.
Representative was friend and helpful. Gave clear instructions on return. However could not get app to work on return.Michelle W.
Customer did not leave a comment.Srikanth N.
Customer did not leave a comment.DAVID DWAYNE B.
Customer did not leave a comment.Ryan C.
Owner yelled at me on the phone, would not accept that his employee told me incorrect information and STILL charged me a fee that I should not have had. Said it was my fault that his employee told me I was completely finished and that they would move the truck and take care of everything, only to find an after hours service charge of $21.45 on my final bill. When discussed with owner, he became irate and began yelling at me as I was letting him know that his employee lacked training. He said that his employee was a gas station employee and not a uhaul employee which I responded......"then he should not be in a position of power to make decisions for your uhaul company as a non-uhaul employee" which irritated him even more. Bottom line.....this franchise owner is a disgrace to the good name your company has created. If $21.45 was enough to lose a customer.....Im not so sure that you want them as a long term representative of your business.Andrew B.
Customer did not leave a comment.Davis C.
Customer did not leave a comment.Nathan W.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.KAREN B.
Representative was very helpful and friendly! 5starsANEETRECE B.
Customer did not leave a comment.Sandy S.
Customer did not leave a comment.David S.
Customer did not leave a comment.Jeffrey K.
I had an exceptional experience here, and the customer service was outstanding.Jane O.
Customer did not leave a comment.Patil SanjayKuma A.
Took way too much time getting approved...Kevin S.
This was my 2nd u-haul experience - both were hassle-free and went very smoothly. I was impressed with the value I received.David R.
Clean truck well maintained and it drove well. I don't know of anything you could do differently to improve for the next customer.Mark T.
The agent at the location was wonderful. Very pleasant person, responsive and knowledgable. If I am in need of a Uhaul again, I will use that location. Also, will refer friends & family. Please extend my thanks to the agent.Carolyn B.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.KRISTIN W.
I had to get this equipment in cary, nc,where there was a closer location where i lived!! (durham)! i placed my request way in advance for the truck!!!frank W.
Make sure everyone that provide a truck has dollysToni L.
Customer did not leave a comment.David N.
Customer did not leave a comment.LISA K.
Very friendly, professional and helpful! Great experience!Aurore L.
it was perfect!Marcellus B.
Customer did not leave a comment.Anmmar M.
I ordered furniture pads (2 Doz.) and they did not have them.Janice V.
Very kind owner of the business. Excellent experience!Johnson L.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Meredith C.
Customer did not leave a comment.Varun S.
Customer did not leave a comment.Randy W.
Nothing to do ! My experience was excellent and the agent was most accomodating and courteous.Jon W.
Customer did not leave a comment.JOHNATHAN C.
Customer did not leave a comment.Birara S.
Customer did not leave a comment.Kelly S.