Customer Reviews for Sky Food Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

Difficult pick up process, issue getting keys and self checkout process was not intuitive

Rating:

5.0

Gentleman at this location was great

Rating:

5.0

It was convenient and wuick

Rating:

3.0

Have the truck parked somewhere that other cars can’t park next to it. Because you have to take pictures of the sides of the truck we had to wait until people moved their cars.

Rating:

3.0

It was at a gas station not sure what I was supposed to do so I follow the steps on the app

Rating:

5.0

The owner, Chadda, is someone I personally can call a compassionate professional friend. He went above and beyond with a personal phone call....I would give this facility 100☆+!!!!

Rating:

3.0

Maybe it was the timing of me dropping off truck. It’s a food mart/gas station, taco food truck, work trucks all around so I guess the truck has good food. I had to block in 2 people to get into the place but luckily nice guy in his work truck and trailer offered to move for me so I could pull the truck into a space.

Rating:

1.0

I recommend you pick up from an actual store location. The app doesn’t verify any condition or mileage or gas that was in the truck prior to you picking it up. U-Haul will still say there was gas in the truck even if there isn’t.

Rating:

3.0

This is a gas station with only a drop off box for the keys. It was fine but the clerk was unable to assist me with questions. There were also people out front washing cars that were not gas station staff. It was just a little odd.

Rating:

3.0

Not a lot of parking in this gas station. A lot of noise from the driver side while driving in the highway.

Rating:

1.0

Charged for cleaning unnecesarily.

Rating:

2.0

The guy was rude. The person I spoke on the phone with side I no longer needed my debt card because my information was put in the system last time I rented including my drivers license the guy was rude about it and then started to talk in his language with someone else and laughed about it… I would have just done it all online to not deal with him… the place had no service so it was hard to check in and return

Rating:

1.0

- The Truck was dirty - The Inside of the Truck in the drivers seat had dead bug and live bugs - in the entire vehicle there were bugs (meaning where the driver and passenger sits - I have 4 bite marks on my legs and my thigh, and now my leg is swollen. - I’m now on my way to check into the Emergency Room to see what bit me and to ensure the safety of my health. - The air vents for the air conditioning was also dusty and dirty - And my Partner and I got sick from breathing in that air This was one of the most terrible experience in my life, and it’s unfortunate I was charged a cleaning fee for something that was never clean. I will be reporting this incident after I get checked out of the Emergency Room.

Rating:

5.0

I would focus more on informing the renter about the after hours return. I didn't read the information until I had left the site - and then it was too late for the system to allow me to return the vehicle with my phone.

Rating:

2.0

The Uhaul check-out and check-in process using the app is clunking and frustrating to use. It tried to charge me extra for fuel when I went to turn in the vehicle, even though I had filled it up with gas and set the fuel level in the app to Full. I then had to restart the entire check in process and take the pictures all over again.

Rating:

5.0

Individual working was very helpful!

Rating:

3.0

The inside was clean but outside was filthy. I was not told this was a 24 pick up nor was I told of the app. Horrible experience. I had to jump through hoops to verify myself and then still had to wait an hour after pick up to get the rent via phone

Rating:

4.0

Representative was friend and helpful. Gave clear instructions on return. However could not get app to work on return.

Rating:

1.0

Owner yelled at me on the phone, would not accept that his employee told me incorrect information and STILL charged me a fee that I should not have had. Said it was my fault that his employee told me I was completely finished and that they would move the truck and take care of everything, only to find an after hours service charge of $21.45 on my final bill. When discussed with owner, he became irate and began yelling at me as I was letting him know that his employee lacked training. He said that his employee was a gas station employee and not a uhaul employee which I responded......"then he should not be in a position of power to make decisions for your uhaul company as a non-uhaul employee" which irritated him even more. Bottom line.....this franchise owner is a disgrace to the good name your company has created. If $21.45 was enough to lose a customer.....Im not so sure that you want them as a long term representative of your business.

Rating:

5.0

Representative was very helpful and friendly! 5stars

Rating:

5.0

I had an exceptional experience here, and the customer service was outstanding.

Rating:

1.0

Took way too much time getting approved...

Rating:

4.0

This was my 2nd u-haul experience - both were hassle-free and went very smoothly. I was impressed with the value I received.

Rating:

5.0

Clean truck well maintained and it drove well. I don't know of anything you could do differently to improve for the next customer.

Rating:

5.0

The agent at the location was wonderful. Very pleasant person, responsive and knowledgable. If I am in need of a Uhaul again, I will use that location. Also, will refer friends & family. Please extend my thanks to the agent.

Rating:

5.0

I had to get this equipment in cary, nc,where there was a closer location where i lived!! (durham)! i placed my request way in advance for the truck!!!

Rating:

3.0

Make sure everyone that provide a truck has dollys

Rating:

5.0

Very friendly, professional and helpful! Great experience!

Rating:

5.0

it was perfect!

Rating:

5.0

I ordered furniture pads (2 Doz.) and they did not have them.

Rating:

5.0

Very kind owner of the business. Excellent experience!

Rating:

4.0

Nothing to do ! My experience was excellent and the agent was most accomodating and courteous.