Charged for cleaning unnecesarily.
tina H.
Sky Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cary, NC 27511
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Customer Reviews
- 3.0 Average Customer Rating
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The guy was rude. The person I spoke on the phone with side I no longer needed my debt card because my information was put in the system last time I rented including my drivers license the guy was rude about it and then started to talk in his language with someone else and laughed about it… I would have just done it all online to not deal with him… the place had no service so it was hard to check in and return
Thaily A.- The Truck was dirty - The Inside of the Truck in the drivers seat had dead bug and live bugs - in the entire vehicle there were bugs (meaning where the driver and passenger sits - I have 4 bite marks on my legs and my thigh, and now my leg is swollen. - I'm now on my way to check into the Emergency Room to see what bit me and to ensure the safety of my health. - The air vents for the air conditioning was also dusty and dirty - And my Partner and I got sick from breathing in that air This was one of the most terrible experience in my life, and it's unfortunate I was charged a cleaning fee for something that was never clean. I will be reporting this incident after I get checked out of the Emergency Room.
Elton J.I would focus more on informing the renter about the after hours return. I didn't read the information until I had left the site - and then it was too late for the system to allow me to return the vehicle with my phone.
Thomas B.The Uhaul check-out and check-in process using the app is clunking and frustrating to use. It tried to charge me extra for fuel when I went to turn in the vehicle, even though I had filled it up with gas and set the fuel level in the app to Full. I then had to restart the entire check in process and take the pictures all over again.
Barry P.