Owner yelled at me on the phone, would not accept that his employee told me incorrect information and STILL charged me a fee that I should not have had. Said it was my fault that his employee told me I was completely finished and that they would move the truck and take care of everything, only to find an after hours service charge of $21.45 on my final bill. When discussed with owner, he became irate and began yelling at me as I was letting him know that his employee lacked training. He said that his employee was a gas station employee and not a uhaul employee which I responded......"then he should not be in a position of power to make decisions for your uhaul company as a non-uhaul employee" which irritated him even more. Bottom line.....this franchise owner is a disgrace to the good name your company has created. If $21.45 was enough to lose a customer.....Im not so sure that you want them as a long term representative of your business.Andrew B.
Trailer Rental & Towing in Cary, NC at Sky Food Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cary, NC 27511
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Representative was very helpful and friendly! 5starsANEETRECE B.
I had an exceptional experience here, and the customer service was outstanding.Jane O.
Took way too much time getting approved...Kevin S.
This was my 2nd u-haul experience - both were hassle-free and went very smoothly. I was impressed with the value I received.David R.
Clean truck well maintained and it drove well. I don't know of anything you could do differently to improve for the next customer.Mark T.
The agent at the location was wonderful. Very pleasant person, responsive and knowledgable. If I am in need of a Uhaul again, I will use that location. Also, will refer friends & family. Please extend my thanks to the agent.Carolyn B.
I had to get this equipment in cary, nc,where there was a closer location where i lived!! (durham)! i placed my request way in advance for the truck!!!frank W.
Make sure everyone that provide a truck has dollysToni L.
Very friendly, professional and helpful! Great experience!Aurore L.
it was perfect!Marcellus B.
I ordered furniture pads (2 Doz.) and they did not have them.Janice V.
Very kind owner of the business. Excellent experience!Johnson L.
Nothing to do ! My experience was excellent and the agent was most accomodating and courteous.Jon W.