Customer did not leave a comment.amanda L.
Customer Reviews for Slapout Hardware
(U-Haul Neighborhood Dealer)
Wetumpka, AL 36092
Services at this Location:
- Mon-Tue: 7 am - 4:30 pm
- Wed: 7 am - 2:30 pm
- Thur-Fri: 7 am - 4:30 pm
- Sat: 7 am - 2:30 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.SAMUEL M.
Customer did not leave a comment.Chris W.
Great folks at Slapout Hardware.Lee M.
I requested the drop off site but was not directed there. I had to demand the drop off site.Frank S.
Customer did not leave a comment.larry G.
Helpful and professional. I have rented from this location several times and the staff is knowledgeable and always goes above and beyond to make certain that my experience is first rate. I LOVE SLAPOUT HARDWARE!PETE P.
I have to clean out the back of the truck, it was full of dog food, the staff had to take a hugh sign out of the truck. The front had tissues on the floor and was dirty, I had to clorox wipe down the front. The side mirrors were stuck and needed wd-40 applied to move them and the right window wiper needed to be replacedJohn R.
Unfortunately we were sent to two locations being told the tow dolly was there and it wasn't. The owner of slapout hardware was so nice to help us figure out where to go after that. We then had to drive 30 more minutes to get the tow dolly. There is poor communication when you get dispatched through uhaul.Lindsey U.
Customer did not leave a comment.sue C.
Customer did not leave a comment.Hudson A.
Customer did not leave a comment.Wesley S.
First, I called the local store in Montgomery 2525 East Blvd and was sent to people in Birmingham. They stated no trucks were available in the montgomery area. (Found out that was a lie). Instead they sent me to wetumpka 37 miles away from my home. Dogs were inside the facility. The store clerk confused of how to utilize uhaul equipment/ computers. She didn't walk around the truck instead said the keys are in take your own photos. Take care. If you're going to send me in the country at least send me where they care to do their jobs without any guile in their heart. Fees were added that Scott the representative did not inform us. When asked why didn't he? He stated, You didn't ask!! Question, the consumer have to ask about fees that will be accumulated or should the representative/ reservation specialist inform them prior too?James B.
Customer did not leave a comment.Corey P.
Customer did not leave a comment.Wendell J.
This location went above and beyond to accomodate our needs and we will forever be indebted. Without your help, we could not accomplished our mission!!! You are the best of the best at Slapout HardwareJennifer W.
The uHaul software at checkout was difficult and unstable. It took several attempts for the transaction to go through.Lee M.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.adam W.
Allowed early drop off which was very accommodating for us.Kevin P.
Friendly staff easy to returnJames S.
Try to get trucks and trailers to the preferred picked location, instead of sending the customer on a 45 minute road trip to get their rental.BRENT A.
Dru at slapout hardware was very friendly and helpful. Very proficient!Matthew S.
Customer did not leave a comment.Judith H.
No commenttommy T.
Customer did not leave a comment.Stephen H.
Helpful, friendly and accommodating. Excellent service.PETE P.
Customer did not leave a comment.Carol K.
I will have to rent this same equipment again in a few weeks. I hope the process will be streamlined since I will be a returning customer? This buying experience was fine, just wondering about future events?Troy C.
Customer did not leave a comment.frank R.
Customer did not leave a comment.Ricky T.
Customer did not leave a comment.Dennis G.
Customer did not leave a comment.Malcolm O.
Grease ratchet straps on tow dolly. Grease pivot on dolly. Other than that dolly performed as expected.michael W.
Customer did not leave a comment.Kayla J.
The person running the show didn't seem to know a whole lot about what was happening. I was disappointed with the fact that I had to travel 30 miles away from my home to get a truck in the first place, then all of the information I had entered with my reservation had to be re-entered on site. It was not efficient at all. The truck itself was fine, thoughJustin T.
Customer did not leave a comment.Rhonda B.
Customer did not leave a comment.Leigh K.
Customer did not leave a comment.philip B.
Customer did not leave a comment.Jamie F.
Customer did not leave a comment.Charles H.
Very helpfulwesley S.
Customer did not leave a comment.ronald M.
Nothing. My rental experience was perfect in every way.jonathon Y.
Customer did not leave a comment.MONIKA T.
Customer did not leave a comment.April M.
Customer did not leave a comment.quanterrria E.
Customer did not leave a comment.Gary K.
This was the worst experience in my life...after a paid reservation there was still no truck available. I had to drive a extra 30-40 minutes away to get a wrong size truck. 50.00 was supposed to given to me. DON'T HAVE IT YET!!!! AWFUL!debra R.
I could NOT believe how easy it was to rent the trailer. I could NOT believe how easy it was to tow. Finally, I really could NOT believe how reasonable it was. Thanks for the great experience.james D.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Darrell B.
We originally requested a truck a few miles from our location. The day before pickup I got a text stating we were scheduled for pickup over 30 mins away, I called uhaul and spent around 30 mins on the phone to get a closer location ( its $1 per mile). We got a closer location but it was still close to 20 miles just to pick up and drop off the truck. If we would have gotten the truck at the original location we chose we could have saved over $20 and had 2 extra feet of truck. But we HAD to settle for a smaller truck and longer distance. I couldn't even drop the truck off at a closer uhaul location...as "the truck was in rotation" and needed to be brought back to that specific location.Kathryn M.
Customer did not leave a comment.DRU N.
I was not advised prior to my appointment the rental equipment was not available. I was ten sent to another location almost 20 miles away with confirmation the equipment was there once arrived it was not there so I was charged extra for mileage almost 50 miles. Worst servic experience ever.Tony B.
Customer did not leave a comment.Kristy C.
Customer did not leave a comment.Laurie H.
Customer did not leave a comment.neil M.
It was a pleasant experience. The lady was real nice and also very helpful.Vicki H.
Customer did not leave a comment.John B.
Friendly and professional. Extremely helpful.PETE P.
Dru Nelson was extremely efficient and pleasant to deal with.RITA H.
Excellent experience friendly staffPETE P.
Your computer system for them and the customersherry R.
Customer did not leave a comment.norman R.
This U-Haul rental location was wonderful! The employees are friendly, helpful, and open to answering any and all questions and acknowledge concerns you may have about the equipment and rental. The process was effortless and I had no issues with this location.
Customer did not leave a comment.David R.
Customer did not leave a comment.Bradley F.
Customer did not leave a comment.BARBARA F.
Customer did not leave a comment.TONY D.
I cannot think of anything I had an excellent experience!lynn S.
The customer service was great; however, the gentleman demonstrated an utter lack of familiarity with the software program, which prolonged what should have been an easy pick up. It took 30 minutes or more to finally print the paperwork. Additionally, the U-haul was stuck in the mud. For more than an hour we worked to get the U-haul unstuck. Not only did we waste time, but we wasted gas at my expense. I'm a very patient person and made the best of the situation, though my patient was tried. I am providing this review because I don't know that U-haul's image is well represented. Perhaps a little more training would do the trick in streamlining the pick up process at this location. And I must admit that my moving day schedule was greatly inconvenienced due to the slow process and the U-haul being stuck.JOSEPH B H.
Have this location saved, great equipment, great people who know how to communicate with customers. ??????????larry R.
Met our every need. Excellent service.DEBRA M.
U-Haul @ Slapout Hardware provided the exceptional customer service we expected and the quality customer experience we were looking for. We will us them again when needed. Thanks!RYAN C.
When you make a reservation you go to pick up at the location you made reservations and go to pick up the trailer has been reserved for someone else. It was not location fault it was uhaul faultROBERT S.
Customer did not leave a comment.Todd C.
Customer did not leave a comment.Jeannie M.
Called looking for keys to truck that were in drop boxScott V.
When I called uhaul to move my reservation up one day they downgraded me from a 26 to a 20 without me knowing... then charges me for a 3rd day after returning the truck 45 minutes late.. I had to call for a refund after it charged my card even though I declined the charges .... communication was a big snafu on this reservation... luckily I got a refund... I will rent again but will be crystal clear about every detailtaylor T.
Customer did not leave a comment.john S.
Customer did not leave a comment.JOHN W.
The difference between the chosen hours rented online (12hrs) and the what the local office got from the online (6hrs) was a bit concerning, but other than that all was great!Scott P.
Customer did not leave a comment.Dee S.
Had to go out of way to pick up , I booked online for faster access. That didn't happen and my date was changedDoris annette D.
My return to this location was coordinated by a U-haul representative but the staff on site was not expecting me. The staff on site was friendly and courteous. I arrived at the location 33 minutes late according to my contract but I was still charged an additional days rent and insurance. I have appealed these charges to U-haul management and await a decision on a refund.MARK S.
I was over charged. They swiped my card for $72then took and additional $15 for no reason there were no damages or anything I'll never use them again.Brittany D.
Customer did not leave a comment.