Make sure the facility has a restroom for the customers & also the trucks are clean for pickup. My rental windshield was disgustingly dirty both outside & inside.
DAVID Z
Customer Reviews for Smart Choice Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner is very personal, trustworthy, and entertaining.
GENE RAttendant was very helpful and made the turn in process very easy.
Rick ACan't really review the location, per se, because I did a self return but the location has a nice, large area to return equipment w/ easy to find & concise direction on returns.
Stefanie IKevin Hugo was very professional and easy to work with. Explained what was required in renting a U-HAUL. Return was easy and convenient. The entire process was very simple. Good job.
MARK OWent way beyond to accommodate us. Could ask for no better assistance.
STEVEN TSuper place to do business with. Gentleman there and his sidekick pup are great to deal with.
Kevin HGreat customer service thanks
STEVEN MI picked this location because it was the closest to where I was going to be unloading the truck. I couldn't have pick a better place to deal with if I tried. The man running Smart Choice Auto Sales was a GREAT GUY, and made my whole U-Haul rental a total pleasure. I will make this place My first choice If I ever need to rent or return any U-Haul equipment around the Springfield, MO area.
ANDREW BFriendly service and easy process!
JOSIE HOwner was very friendly and helpful. Everything went very smooth. Very happy.
STEVEN TGreat location! I had an issue with the first truck and Mark was quick at finding a viable solution so I didn’t miss my movers to get it packed!
JOHN GThe guy was super cool and the location was great for pickup and drop off on the west side of Springfield.
COLTON WVery helpful, very friendly staff. Probably the best UHaul location I've ever worked with. Thank you very much for making a stressful time a little bit easier!
Tracy HGreat experience. Will use this location in the future!
Craig MI would recommend all my friends and family to use this location as the go to for the area. The friendliness, helpfulness, and knowledge was amazing. I will continue to give them my business.
RYAN TKevin was excellent in assisting us with our Uhaul rental. I highly recommend this location!
MICHELE SVery nice guy. Quick and easy return.
MARK SN/A
Lewis DGreat guy and place to give business to.
GINGER SNo improvement needed
JEAN PVery clean, Very Nice, the only place to use U-Haul in Springfield, in my opinion.
DAVID PEverything was perfect, thank you very much
ANA MNo improvements needed at my pick up location. Outstanding representative and a good man to boot. Very professional and knowledgeable of the u Haul company. He made the whole process very easy.
ALAN HNothing. Everything was great!!
Joseph SManager Kevin was awesome.
MARK WThe owner was very helpful and nice.
JAMES PN/A
Meagan GNothing everything was great
Kristi BGreat guy to rent from. Friendly dog always greets me in office. Fun
CLINTON WNo one there after hour drop off
DAKOTA CThanks for friendly service!
MICHAEL VOnly U-Haul place I will ever use in Springfield Mo. Super friendly and helpful.
RICHARD CI can't think of any improvements needed. Everything was great
ALEJANDRA TExcellent service
TERRENCE SEverything was great. I will specifically choose this location for future U-haul needs.
Leona PThe gentleman that runs this rental location is extremely friendly and even explained the policy to me when I needed to keep my trailer an hour later than my drop off time. Would definitely recommend this location for your U-Haul rentals!
PHILLIP BThe entire experience was quick and easy. The gentleman that assisted me was professional, friendly, and very helpful. He ensured I had all of the information I needed. I highly recommend this location for your U-Haul rental needs.
TAMMY WI arrived during posted business hours but the location was not manned. The trailer is difficult to disconnect by yourself due to its weight and lack of tongue jack.
JEFFREY MPerfect Service!
KRISTI RGood service.
DIANNA LGreat place to do business with. Kevin is the only Uhaul place I will rent from. He makes it easy to rent there and is friendly.
Larry SGreat customer service fast and friendly, would recommend this location to anybody
JULIO MFast, friendly and efficient, has plenty of equipment there to rent. Much quicker than the Compbell store. Will always rent from here from now on. Rent from here you won't regret it.
GUNTHER BWhile using the UHAUL, I received a notification on my iPhone that an AirTag was following me. When I looked at the map on Find My after dropping the UHAUL off, I realized that it followed me from the pickup location all the way back, meaning, there was an AirTag in my UHAUL. That is grossly unprofessional and I feel incredibly unsafe. That’s a huge violation of privacy. There is also no need for that because UHAUL requires odometer readings. I do not OWN any AirTags. It is not one of mine.
JOANNA IThe guy over this store is always polite and fast.
Denise DThis was the best rental experience I've had to date!
STEVEN DThe steering in the uhaul I had was really rough compared to all the other uhauls I have driven, but got the job done
Nicole SGreat location to get a U-Haul. The gentleman was kind and helpful. The vehicle was clean and well maintained.
DOUGLAS KAs I have an account previously used, U-Haul should be able to retain my information to avoid the need to populate it all over again or submit picture of my drivers' license every time I'm renting a truck.
Marcio PVery friendly and great customer service
Mike KVery nice and helpful customer service
MICHAEL KHe was very nice! I appreciate all of his help!
DREW REverything went really well when we went in the dealership to get our U-Haul rental truck. The owner was welcoming and helped us get everything taken care of. Thanks a million.
MARY BKevin is AWESOME! He was so helpful and went out his way to provide the equipment we needed for our 3 trips to our new location.
DARYL RAlthough the interior of trucks are usually, the cup holder of the trucks are never cleaned (it's the 2nd time I get a U-Haul and in both I noticed that). The app validation process for picking up the truck is too lengthy.
Marcio PVery limited selection but attendant was very helpful and knowledgeable.
Scott CGreat customer service.
REBECCA MExcellent customer service. Would definitely recommend!!!
MICHAEL OThe only UHAUL dealer who treats you right and has the friendliest pup named moo moo to greet me everytime. Makes my day
VINCENT LVery friendly and easy transaction
STEPHANIE EThe service was absolutely fantastic! They were very accommodating and helpful. I highly recommend this shop.
Timothy JOwner was very friendly and helpful. Great location with easy in and out access.
JOSHUA K