Michael T.
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Customer Reviews for Smart Choice Auto Sales LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Smart Choice Auto Sales LLC
Jessie B.
Easily the best service we've had. The online check in didn't work, though.
MICHAEL M.
great service and attitude at this location, service was quick and straightforward
LILIANE S.
call them took hour to get back to me
debi H.
Trying to check in online did not work. Thank goodness Kevin was there to check me in in person. He's awesome!
Thomas L.
Neat, organized, and friendly.
Travis H.
The drop off location I finally found was great but the drop off experience was the worst I have had. I went to four other “drop off†locations and only one had someone there but the didn't accept trailers. I called the phone numbers listed and no answer. I called customer service and they were absolutely no help all they done was checked google for a location and tried sending me back to where I had already been after I was on hold for about twenty minutes because “all representatives were busyâ€. I found the drop off location on my own and the gentleman there was great. It took me over two hours from the time I went to the first location and drove about thirty miles back and forth between locations.
David D.
Nice guy. Helpful.
KERLYN V.
At one in he afternoon there as no one there to remove the trailer. From a phone call the person wanted me to back it up and chock whe wheels. I'm 72 years old and can't back up the trailer. Other site were far closed and fully manned.
Darryl L.
Tried to use 24/7 pickup but had to go in office to get key. He had a little trouble finding it. I had requested another location for pickup but was sent there. It was probably because they had the truck I needed.
dean Y.
Outstanding people
Rhonda V.
The check in went great. He was very helpful and friendly. I would use this location again in the future
Stephen H.
Again, another awesome Uhaul vendor location.
STEVEN A.
I appreciate the gentleman making it easy to turn in the truck.
Alex C.
No discernible improvements to be noted. Very easy process, spacious lot, and well maintained equipment. Lot owner made it all very easy and was very friendly.
TIMOTHY T.
The truck was totally out of alignment making it very uncomfortable to drive and probably less efficient on mpg. It was not properly cleaned. Found used tissue in the cab. Not good - Covid 19.
MICHAEL W.
Continue your Convenient & Great Customer Service!!!
DONALD J.
I don't know. I had very good service.
jeff W.
Website said the place opened at 9am so we waited until it was supposedly open but place was closed. We dropped the trailer and called business number to be told owner/operator was out of town but would be back tomorrow & just put something in from of wheel of trailer to secure.
David B.
no complaints at all
MEGAN W.
Very friendly, super awesome! The trailer wasn't cleaned when we got there but the guy cleaned it and apologized to us! We appreciated his business and if we ever need to use Uhaul again I will be taking my business to this man! Thanks for being a good business owner and having excellent customer service!
Galynda K.
Always great friendly service! Our go to place for uhaul products.
CHRISTY H.
The owner of the business was very nice, but late to open his store and a bit too open with his political views. Overall, not a bad place to rent a unit from, but probably not my first choice for the next time.
Greg V.
Only one small thing. The drivers side Windshield wiper needs to be checked and possibly replaced. It was raining for our ride home and it didn't wipe real well. Other than that. Everything was perfect. Thank you very much.
Anthony P.
Friendly service
Rodney L.
Love place and the man that runs it! Won't go any place else unless he is out of what I need.
JOHN H.
Frankly, I found the U-Haul company to be very flexible if you had to alter your carrier, and date of pick-up. I love the company!
Xenia P.
Somehow my rental went from $69.96 to $107.86 and I've never had this issue when renting from an actual Uhaul place. I will only rent from the actual Uhaul instead of a third party rental.
Donald E.
No
Frank B.
U-Haul customer service is terrible! Not the service at the pickup and drop off locations but the service center that handles the calls that come in to the U-Haul a customer service department.
Nathan R.
DONT TRUST them to reserve your equipment at the 1800 number. I reserved in another state, and went to pick up trailer, and the location was closed. Had to wait 24 hours, 200 miles from home. I got an apology but what about the expenses of staying overnight and the lost day of time?!? Didn't even get a discount when I finally was able to pick up the trailer. I will probably never use U-Haul again. Their 1800 go U-Haul reservations are NOT reservations. Don't trust them to keep their promises.
Megan O.
The gentleman that helped me hook up the trailer was very knowledgeable!
Marilyn N.
Great location and great service!! Very friendly and went out of way to be helpful!!!
James M.
The rental experience was good. The rental staff was knowledgeable and polite.
Dennis B.
Owner was very helpful
William Y.
I really liked the online pre-check in it's saved us lots of time the gentleman was very polite with directions and information regarding our needs
Karen A.
THERE WAS A MATTRESS COVER THAT WAS PAID FOR BUT NOT AVAILABLE WHEN I PICKED IT UP. THE MAN WHO RAN THE PLACE VERY NICE AND HELPFUL
Douglas D.
Better signage for office entrance.
Harry T. H.
The manager Kevin was extremely courteous and professional!! I was in and out in approx. 15 minutes. Great attitude and very customer friendly!!! Thanks Kevin!!!! HT
carman B.
Kevin is the best!
maria N.
Very kind and professional.
RENEE S.
We received the U-Haul on empty. Somehow the man forgot to tell me that although I signed the contract saying the U-Haul had gas in it before I even saw the U-Haul. Why should I have to refill the tank if when I got it there was no gas?
Payton D.
This location was fantastic.
Josiah B.
This location was the only reason I'm giving a good review. I thoroughly enjoyed talking to the gentleman there. He was very personable. The main location off of Campbell I would never go to again again and would recommend everyone to avoid. I had a vehicle reserved. Got to the location. Got my truck number. Walked up to the truck that was ready and was told it was sold to someone else. I was then waiting there for 15 mins before I had to leave to close on my house that I was now way late for. Thank God for this location that uhaul conveniently tried to swipe under the rug. This is the only location I would recommend. But honestly if you go with uhaul I would say expect issues unless you deal with this specific location and gentleman. Horrible experience til he came along. Btw there was one gentleman at the location who was pulling up trucks at Campbell who seemed to care. Everyone else seemed depressed and not to really care.
Duane N.
Mr. Hugo the franchise operator was a most helpful and knowledgeable representative- there is nothing he could do to have served us better. Her was great!
Dennis L.
No problems, in and out quickly. Good job!
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