Customer Reviews for Smart Choice Auto Sales LLC
(U-Haul Neighborhood Dealer)

568 reviews

2927 W Sunshine St   Springfield, MO 65807
(Directly across from the 1-66 Auto Auction -- Just West of Scenic)

(417) 866-8509

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 866-8509

2927 W Sunshine St
Springfield, MO 65807
(Directly across from the 1-66 Auto Auction -- Just West of Scenic)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

I feel this is the only place i will rent from

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
2.0

The guy did his job but couldn't wait to leave early. It wasn't even 5:00 p.m. yet. And U-Haul shouldn't advertise that you can pick your drop off location then tell you to go to a specific location that is out of the way. It's U-Haul's job to move their trucks to the locations they need them. I don't work for you. Don't go U-Haul, go somewhere else.

Hamilton H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Very friendly and helpful!

ALEXIS S. 
Rating:
3.0

Customer did not leave a comment.

LAURI L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY R. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
3.0

The manager seemed nice. I picked up my equipment extremely dirty but swept it out because it wasn't a big deal. I returned the equipment cleaner than I got it and they tried to charge me a cleaning fee. Was a whole ordeal with corporate. If I ever have to do uhaul it'll be from the location I trust.

Dalton B. 
Rating:
5.0

Friendly/Easy service. Definitely will rent from this site again if I need a trailer. Thanks.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

JOSH C. 
Rating:
1.0

There was no one present on site. My phone calls were never returned so it took 3 days before I was informed the trailer was actually checked in. This was also due in part to the website not working properly. In the future I will not use this location.

Jim D. 
Rating:
3.0

Make sure all items that were reserved are on the truck. I was missing the dolly and moving pads.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

SHERI S. 
Rating:
5.0

Customer did not leave a comment.

Felix M. 
Rating:
5.0

Customer did not leave a comment.

Grace R. 
Rating:
2.0

Closed early Dec 31 with no signs

Cassidy M. 
Rating:
5.0

Steve (I believe that was his name) was terrific. He could not have been more helpful than he was.

Kenneth C. 
Rating:
5.0

Very helpful, excellent service!

Stanley T. 
Rating:
5.0

Everything was good, thanks. The owner / manager was on site, and was very helpful.

Ken C. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Easily the best service we've had. The online check in didn't work, though.

Jessie B. 
Rating:
5.0

great service and attitude at this location, service was quick and straightforward

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
3.0

call them took hour to get back to me

LILIANE S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE B. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Trying to check in online did not work. Thank goodness Kevin was there to check me in in person. He's awesome!

debi H. 
Rating:
4.0

Neat, organized, and friendly.

Thomas L. 
Rating:
5.0

The drop off location I finally found was great but the drop off experience was the worst I have had. I went to four other “drop off” locations and only one had someone there but the didn't accept trailers. I called the phone numbers listed and no answer. I called customer service and they were absolutely no help all they done was checked google for a location and tried sending me back to where I had already been after I was on hold for about twenty minutes because “all representatives were busy”. I found the drop off location on my own and the gentleman there was great. It took me over two hours from the time I went to the first location and drove about thirty miles back and forth between locations.

Travis H. 
Rating:
5.0

Nice guy. Helpful.

David D. 
Rating:
1.0

At one in he afternoon there as no one there to remove the trailer. From a phone call the person wanted me to back it up and chock whe wheels. I'm 72 years old and can't back up the trailer. Other site were far closed and fully manned.

KERLYN V. 
Rating:
5.0

Customer did not leave a comment.

Roxana N. 
Rating:
3.0

Tried to use 24/7 pickup but had to go in office to get key. He had a little trouble finding it. I had requested another location for pickup but was sent there. It was probably because they had the truck I needed.

Darryl L. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Floyd J. 
Rating:
5.0

Outstanding people

dean Y. 
Rating:
5.0

Customer did not leave a comment.

Neil F. 
Rating:
5.0

The check in went great. He was very helpful and friendly. I would use this location again in the future

Rhonda V. 
Rating:
5.0

Again, another awesome Uhaul vendor location.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

john O. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
5.0

I appreciate the gentleman making it easy to turn in the truck.

STEVEN A. 
Rating:
5.0

No discernible improvements to be noted. Very easy process, spacious lot, and well maintained equipment. Lot owner made it all very easy and was very friendly.

Alex C. 
Rating:
2.0

The truck was totally out of alignment making it very uncomfortable to drive and probably less efficient on mpg. It was not properly cleaned. Found used tissue in the cab. Not good - Covid 19.

TIMOTHY T. 
Rating:
5.0

Continue your Convenient & Great Customer Service!!!

MICHAEL W. 
Rating:
5.0

I don't know. I had very good service.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
4.0

Website said the place opened at 9am so we waited until it was supposedly open but place was closed. We dropped the trailer and called business number to be told owner/operator was out of town but would be back tomorrow & just put something in from of wheel of trailer to secure.

jeff W. 
Rating:
4.0

Customer did not leave a comment.

DEBI H. 
Rating:
4.0

no complaints at all

David B. 
Rating:
5.0

Very friendly, super awesome! The trailer wasn't cleaned when we got there but the guy cleaned it and apologized to us! We appreciated his business and if we ever need to use Uhaul again I will be taking my business to this man! Thanks for being a good business owner and having excellent customer service!

MEGAN W. 
Rating:
5.0

Customer did not leave a comment.

KRISTY G. 
Rating:
5.0

Customer did not leave a comment.

EIAN B. 
Rating:
5.0

Customer did not leave a comment.

JASON V. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Always great friendly service! Our go to place for uhaul products.

Galynda K. 
Rating:
3.0

The owner of the business was very nice, but late to open his store and a bit too open with his political views. Overall, not a bad place to rent a unit from, but probably not my first choice for the next time.

CHRISTY H. 
Rating:
5.0

Only one small thing. The drivers side Windshield wiper needs to be checked and possibly replaced. It was raining for our ride home and it didn't wipe real well. Other than that. Everything was perfect. Thank you very much.

Greg V. 
Rating:
5.0

Friendly service

Anthony P. 
Rating:
5.0

Love place and the man that runs it! Won't go any place else unless he is out of what I need.

Rodney L. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
5.0

Frankly, I found the U-Haul company to be very flexible if you had to alter your carrier, and date of pick-up. I love the company!

JOHN H. 
Rating:
1.0

Somehow my rental went from $69.96 to $107.86 and I've never had this issue when renting from an actual Uhaul place. I will only rent from the actual Uhaul instead of a third party rental.

Xenia P. 
Rating:
5.0

Customer did not leave a comment.

Charlene P. 
Rating:
5.0

Customer did not leave a comment.

Tyson B. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Harley Y. 
Rating:
4.0

No

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Shiela D. 
Rating:
5.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

U-Haul customer service is terrible! Not the service at the pickup and drop off locations but the service center that handles the calls that come in to the U-Haul a customer service department.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

DONT TRUST them to reserve your equipment at the 1800 number. I reserved in another state, and went to pick up trailer, and the location was closed. Had to wait 24 hours, 200 miles from home. I got an apology but what about the expenses of staying overnight and the lost day of time?!? Didn't even get a discount when I finally was able to pick up the trailer. I will probably never use U-Haul again. Their 1800 go U-Haul reservations are NOT reservations. Don't trust them to keep their promises.

Nathan R. 
Rating:
5.0

The gentleman that helped me hook up the trailer was very knowledgeable!

Megan O. 
Rating:
5.0

Great location and great service!! Very friendly and went out of way to be helpful!!!

Marilyn N. 
No reviews have been submitted for this location.

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