Customer Reviews for Smart Size Buildings
(U-Haul Neighborhood Dealer)

Rating:

4.0

No host drop-off which perfectly fine. Self dropoff via the U-Haul phone app is easy to do.

Rating:

5.0

We drop off your place and your company closed that is fine and we drop the key in box . Hopefully the U-Haul truck was parking okay. Miss to see u !

Rating:

3.0

It was hard to find and they didn’t have everything I ordered. So that was frustrating.

Rating:

2.0

Very disappointed that no one was in the office when we arrived. We sat in the car for 45 minutes trying to access and complete the information online for checking in. I called customer service twice and they just referred me over to completing the online process but overall the Internet service over there. That location was very poor. When we returned the truck, it asked for us to take pictures of the vehicle inside and out. This is respectful yes I’m totally understand the process about the first time I’m taking pictures. It didn’t process through and it kept on going in circles in circles and never said it was completed. Then we took pictures again and it did the exact same thing. I called customer service and they said yes we did receive it. Mind you we’re having to take pictures while it was raining. Nobody in customer service really seem to care and offer any kind of discount due to the inconvenience that we have gone through before and after.

Rating:

5.0

Great experience. Thanks uhaul

Rating:

4.0

Clearer office hours

Rating:

1.0

I was charged for extra days because Uhaul changed location for drop off. I dropped it off at initial location as instructed, but I was charged until it went to the updated location

Rating:

2.0

Bad cell service so the checkout process was very long and challenging. I ordered moving blankets but got none. I was charged for them though.

Rating:

5.0

recommended 100% excelent service

Rating:

5.0

Fantastic. Nicest most helpful manager. Definitely recommend. The the only thing that could improve is if it was free! Very good experience here

Rating:

5.0

Was just what I needed

Rating:

5.0

Good location for me. Daily rental was reasonable priced

Rating:

5.0

Very helpful,a really nice experience.

Rating:

5.0

Great service! Easy to check in, even easier to check out!

Rating:

5.0

None

Rating:

4.0

The online process was excellent. When I needed help, customer service was outstanding.

Rating:

1.0

Charged me for damages and had zero damages.charged my card $146.50 and now it's gonna take 5-7 days from a mistake from new employee..I'm pissed

Rating:

5.0

Need better phone service. Was late to checking in because there’s no bars out there for T-Mobile.

Rating:

3.0

Liked the remote pick up however when I didn’t pick up at the original time I wasn’t notified about anything. I had to change my reservation to a later pick up but had to figure that out on my own. Then was on hold for a while to get the key because the site said it required additional information. After all that debacle it was good until after I turned the truck back in. I picked it up after 1200 noon. So I should have had until 1200 noon to return it. I don’t know what additional charges I incurred and have no way to find that out that I have been able to get to. I returned it with EXACTLY the same amount of fuel that I picked it up with. I would like to know what additional charges were incurred and why please?

Rating:

5.0

Easy location to pick up and drop off using the truck share option. Equipment is always clean and ready!

Rating:

4.0

The manager was kind and helpful

Rating:

1.0

Charged me $25 to take a fuckinf soda can out of the cab and hand it to me…

Rating:

1.0

As discussed in Temple I needed to drop off car transport first so I could go to storage and unload truck. Location down the street that I was requested was told when I got to Montgomery would not take equipment. Sending me to a difficult dealer to get into plus I left at 9:30 from Temple U-Haul and got to Montgomery U-Haul at 12:30. Sign on door said closed at 11:00. So I had to just go to Storage so the truck could be unloaded pull auto transport. MovingHelp was suppose to be there at 12:00 to 1:00. At about 1:15 I called with no answer so used daughter phone and answered phone not reconized. Told me calling movers in a text. I called back for eta said 30-45 minutes. Wasn't except able so I canceled them. Someone else unloaded truck on Monday and returned truck/auto transport on Monday as well. U-Haul place had to be called on Tuesday to let them know Auto transport was return at same time. Got email to return the transport. Efficient NOT Was not happy with U-Haul or Moving help in Montgomery Tx

Rating:

1.0

I had to drop of in a pasture next to a house, with limited cell service. That the sending location said they would be open to day. When I got there. There was a paper sign on door saying closed on tuesdays. So I sat there getting eaten by mosiquites to down load an app so I don't have to pay $20. ...I had booked the pick up and drop off location 6 weeks ago. and with 12 hours uhaul sent me to a new pickup 15 miles away and some pasture to drop off. will not use uhail ever again... what the point of pre booking if .. uhaul changes things on their wim does not tell me and then holds me to their locations and the same cost.

Rating:

5.0

it was a nice place to deal with

Rating:

5.0

It should have stated on your web site very clearly that all trailers only have a 4 pin connector. I have a 7 pin and it requires an adapter which I didn’t have but the dealer was gracious enough to let me borrow one.

Rating:

3.0

The Sales Rep David was very helpful. He made the transaction very easy. I will rent from his location again in the future.

Rating:

5.0

Promptly accommodated all of my requirements, thank you for a great service

Rating:

5.0

Very good experience all the way around with drop off itself. Josh, helped me determine drop off location. Excellent customer service!

Rating:

3.0

The truck was covered in green pollen when I picked it up, but everybody's vehicles are covered in green pollen in this area right now.

Rating:

5.0

Our pickup and return process was very efficient and easy. We will be happy to rent uhauls through this location again.

Rating:

5.0

David and his staff was wonderful to work with. Will rent from him again

Rating:

2.0

Dirt lot, with dirt everywhere as was a landscaping business as well, off the beaten path. Tiny office is a shed. Pricing is really high for rental, mileage and insurance.

Rating:

1.0

It was just a dirt/mud patch with a 5 foot portable building.

Rating:

2.0

Rain rott on tires due to sitting in mudd . I had flat tire, blow out of tire and broken latch, and strap over tire broke! Cost me extra milage u charged me additional 14.02 for! I had to stay in hotel over night duu to blow out on tire, then get to drop off supervisor at store says we are gonna charge u for unhooking the trailer!"

Rating:

5.0

Great experience, easy to drop off and courteous people to deal with.

Rating:

3.0

The drop-off location is in the country and has a surprising number of equipment. There were no attendants at the site so I was on my own and used the drop-off app to make the drop. Fortunately, I was physically capable of unhitching the trailer from the ball - if I could not physically do this (which many people likely could not), I would have been stuck wondering how to dehitch the 6x12 trailer with no help. Nowhere did U-Haul warn me that I'd have to dehitch the trailer by myself, nor provide me or advise me that i might need a jack or a hitch stand to do so. This is a caution to others who may need help with the dehitching process. The remote dropoff process was theoretically good, although the remote location presented challenges in gaining internet access - which is crucial to complete the process. Uploading the images, which must be taken and uploaded in sequence is presumptuous. My last image didn't upload correctly so I was left watching a spinning wheel of upload death, wondering if my return was being properly logged. It all worked out, but was unnecessarily stressful. I gave the entire process an average rating, although the theoretical online process was great, while the actual implementation left a lot to be desired.

Rating:

4.0

David was nice and helpful. Will definitely go back to this location the next time I need a trailer or other U-haul equipment.

Rating:

5.0

It would be better if the Car hauler had a winch in the front for cars that do not run. I had to have a team of people to push the car onto the trailer, which is not ideal.

Rating:

5.0

Everything was great.

Rating:

5.0

Josh was very helpful at this location. It doesn’t show up on my maps as a U-Haul neighborhood dealer though.

Rating:

5.0

The surge brake on the trailer is defective. Stops and starts resulted in a pretty touch jerk. Would be a hazard on wet roads. That is why the no rating on the equipment. Every thing else excellent!!!

Rating:

3.0

Originally priced for rental at $130. Returned a day late and charged $214. Not equitable at all. I expected an extra day. Not $84.

Rating:

4.0

Kind of off the beaten path but the gentleman that runs it is friendly. The lot is a bit small with not a lot of room to maneuver but he makes it work.

Rating:

5.0

Returning customer, I will use this service again from this vendor location: well-run business, friendly, knowledgeable…