Customer Reviews for Smart Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smart Storage Solutions

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

MARK C.
Rating:

The staff at this UHaul location was exceptional. Friendly, courteous, knowledgeable, prompt, and very helpful. They made my rental a very positive experience.

MICHAEL ROSS H.
Rating:

Guys struggled a bit with the Uhaul reservation system and were unable to pull up my reservation, so reentered my info a couple of times. Otherwise very helpful. Good rental experience.

Scott S.
Rating:

Great service... really went the extra mile. Will be my first choice in the future

Jeffrey C.
Rating:

Excellent customer service here, very pleasant experience!

JOSEPH ROBERT M.
Rating:

Very poor service. The trailer was hooked up a flat tire was filled and then the employee demanded an "emergency contact" and threatened to unhook the trailer if I didn't give him an emergency contact.

ROBERT B. | Overall Experience |
Rating:

Manny and his staff are great! Use your small town people for that personal touch.

Trisha K.
Rating:

I reserved a 26' uhaul and car transport in yakima. The gentleman told me everything was good for saturday. Then i received a call saying i had to pick up in spokane 200 miles away. Called and spoke with a gal that said that was all they had and hung up on me. Paid for a dolly and there wasnt one in the uhaul. My time with benton city way great. Yakima however was a disaster and ive never seen such awful customer service! Will probably not use uhaul again.

SKIP S.
Rating:

Customer did not leave a comment.

DONNA MARIE B.
Rating:

Outstanding customer service...friendly and informative...had the rental van running and warm inside on the cold morning I came to pick up. Best overall service I have ever received at a Uhaul facility.

Douglas M.
Rating:

Customer did not leave a comment.

Ryan B.
Rating:

Customer did not leave a comment.

Joel H.
Rating:

Horrible. Made me drive 200 miles out of my way to get my rental s and didn't have my Dolly or furniture pads

Joel H.
Rating:

I paid for a Dolly and furniture pads and you failed to give them to me. Better customer service to start.

NADARA ROSE C.
Rating:

Have trucks in Yakima. It's a pretty large town and is a bit annoying to have to drive over an hour in the opposite direction of the way you're moving to get a truck.

William P.
Rating:

Make sure truck windshield is clean

William C.
Rating:

I only wish that I had fully understood that I could not return the trailer to any UHaul location. I had to drive all the way to Benton City.

SHAWN PHILLIP K.
Rating:

Nothing

Jeff F.
Rating:

Very patent, attentive and courteous...

ROBERT B.
Rating:

Manny was very courteous and helpful. Highly recommend his services!

Mathew S.
Rating:

Desaree gave us great customer service and was a pleasure to work with. Thanks!

Derek W.
Rating:

Avoid Uhaul at all costs. Take Penske, hire movers with their own trucks, or use your friends with their own trucks, but Uhaul will financially screw you any chance they get. They hire incompetent individuals who don't explain policy (Probably because they themselves don't understand policies) and the company has outdated website information On Uhaul locations. Uhaul will not be on my list of future rental trucks when it comes time to move again, that is for sure. Not going through this companies hassle ever again.

JACK R.
Rating:

The crew was outstanding!

Alexander M.
Rating:

The trailer was full of broken glass, the ramp was smashed, and I got charged for an extra day somehow.

Francisco S.
Rating:

Thank you!

John A.
Rating:

I reserved my pickup at a Uhaul location, not a sub location. So, I had to drive father wasting an hour. They did not have my moving pads and suggested I go back to where I was supposed to pick it up. The truck was 48 miles to empty when I left the lot.

Ulysses W.
Rating:

Ensure that the mileage is correct on the odometer before placing a vehicle in service. The vehicle was not washed before picking it up.

DYLAN M.
Rating:

Customer did not leave a comment.

James O.
Rating:

Nothing Excellent

PAUL ARTHUR J.
Rating:

The Gentleman managing the office was outstanding! Great guy!

Fady Raouf Wahby I.
Rating:

The u-haul service worker here was helpful and even apologized for what happened during my experience earlier that morning.

Weslee C.
Rating:

Customer did not leave a comment.

Dan M.
Rating:

Customer did not leave a comment.

Bradford T.
Rating:

Customer did not leave a comment.

Linda A.
Rating:

Customer did not leave a comment.

Eliane M.
Rating:

Again, it was one of the best U-Haul Rental experiences we have ever had. Pulled in, checked over quickly and we were on our way!

Patrick H.
Rating:

Customer did not leave a comment.

Dusty W.
Rating:

I don't think you need to improve. Great service

Darin V.
Rating:

We only need the Haul for about 24 hours but were automatically given 2 days. We went to return it when we were finished and there was no where to park it. This site only has 2 spots for trucks that can be accessed without a code. Luckily someone was there cleaning out on of the other trucks and was able to direct us where to park otherwise we would have had to return home which would have added another 30+ miles and we were already having to pay for extra mileage.

diana G.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top