Location was messy, poor, service, and smelled like rotting fish
SCOTT B
Customer Reviews for Smith's Bait & Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst place to get a U-Haul. They say open at 9 and by 9:40 there still was no one there. Plus the location is so far out. They have the trucks parked in mud . I’m surprised it didn’t get stuck.
Erica BReturning it was a bit confusing and not easy
Alondra MA free WiFi available fur check in would if made mobile pickup easier - it was 23’ and the pictures took forever to download
MICHELE AGreat interaction and transaction on return.
DAVID FThe truck was not at 3/4 of a tank of gas as required when I picked it up
CHARLES WQuick and easy return
Joseph BGreat place to drop off your truck
Donald CAbsolutely nothing.
GEORGE CDisorganized
William WGentleman was very helpful, and welcomed my family to the area
Deirdre CI was dropping the trailer off late, near 10:00 p.m., and as I was pulling in, right after their parking lot was full of fire trucks and police cars from a rescue across the street, the most helpful gentleman in the entire world came out and showed me where he wanted me to put the trailer, and standing outside of my window, was giving me specific directions and instructions in even turning the steering wheel to put the trailer exactly where it needed to go. He helped me to remove it from the hitch since there's no way I could have done it myself, he was an amazing, helpful person, and the online rental was also wonderful.
BRAD Hthere was noone at the location when we dropped it off. they did answer the phone but we were unsure if they would know we dropped it off.
Shane JLocation is poorly lit in a sketchy part of town, there are no lights surrounding it and it was difficult to recogize this was even a uhaul location
Veronica AIt has no lights in the country and a house beside it you wouldn't know that is a U-Haul place in a small little building.
JASMIN LThey closed early so I had to do a after hours pick up. I never did that before so it took a little bit longer to get the truck.
Keith KOperator was fine to do business with, however the trailer we rented was a terrible experience. The driver, my husband, has years of experience in towing trailers - we own 4 of them. The rental trailer constantly fish-tailed, leaving us with an extremely stressful day of driving. It was definitely a safety issue.
SHARON FHad no problem returning the truck.
KENNETH AThere was smoke inside the building, and Im severely allergic. He was friendly, but didn't ask if I wanted safe move, just added it on, when I didn't want to purchase that. Remotely easy to pick up. I contacted the customer service number originally and was not given an accurate estimation of cost.
MARISSACLANICE GWell clean and learn all features U-Haul for new driver
BHADRESH PVery professional and friendly
Teresa KWhen I went to return the equipment at 5:15 pm on Saturday the site was closed and online it said the place was open
Randy MAll my expectations were met.
HOWARD DThe rental price was a little higher than I had intended to pay
david pVery friendly gentleman!
MARK TThe U-haul representative was very helpful and conscientious. An excellent experience in every respect. Great job.
James dThis is not a UHaul-only location, but it is obvious that it is a UHaul pick-up/drop-off location. Owner of the shop was very helpful, but more signage about where to park/drop off keys would be helpful for after-hours drop-off!
PARTH PAppreciated the blanket inside for protecting furniture.
robert cI have no complaints I very satisfied and the man I dealt with was wonderful and so kind
Doris WIt was dark and there was no lighting, so i passed it and had to turn around. It was a drop off box, so no contact with any person. If I recommend this location; i'd warn them about it being so dark. I was glad i had someone follow me. It was kinda scary.
DONNA DDrop off was great and quick and friendly.
Joseph MThey would not increase my time alloted nor accommodate gas usage for having to drive extra distance to pick up a truck at their location due to no fault of mine. I will never use uhaul again for moving purposes.
Terry NHe tried to say the back of the van was dirty when i brought it back in the same condition as I got it.
daryus sThis location could barely be considered a store front because it is literally ran out of a man’s house! This is why U-Haul is laughable at best!
CURTIS MTook me close to 35 minutes to rent a trailer that I booked online. The owner had me alone back up and hookup to the trailer that was in a tight place (luckily I've pulled several trailers). Than when I went into the store his internet was not working properly and froze up several times.
Matt PNo improvement need needed
jerome gWay overpriced way to expensive
Amy BThis location was not open but their posted hours indicated they would be. Fuel level recorded by drop off location was clearly less than what was actually in the truck.
Barry ASomeone to be present at return
Barry FThe hours posted were from 7am to 7pm. We arrived at 9:30am, and no one was there. I dropped off the equipment and left my key in the drop box. When I passed by there a couple of hours later, the location was still closed and the equipment had not been moved. My credit card shows additional charges from the drop off location, but I have never received an email or phone call to explain the charges.
Phil FThe online pick up app is awful. It's slow, the live rep was impatient and wouldn't give me enough time to answer his questions, cancelled my online registration and told me to come back during business hours. This is while I'm trying to register at 11:30p. It tooke 45min and a call to uhaul to pick up my truck.
Timothy MSmith’s bate and tackle shop was the best location I’ve ever rented from. The gentleman was very helpful and very easy to talk to. He even talked me through the 24/7 pickup if I were to need another uhaul in the future. The truck was in extremely good condition and I had no issues. Thank you!
Taylor SI have rented from many U Haul companies but this one is the best one my experience was amazing he was kind and friendly and very helpful I will definitely rent from here and recommend him from this point on.
toscoa mThis guy is SHADY!
JODI Dalway great
mikal c