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edward C.
Customer Reviews for Smith's Bait & Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is poorly lit in a sketchy part of town, there are no lights surrounding it and it was difficult to recogize this was even a uhaul location
Veronica A.It has no lights in the country and a house beside it you wouldn't know that is a U-Haul place in a small little building.
JASMIN L.They closed early so I had to do a after hours pick up. I never did that before so it took a little bit longer to get the truck.
Keith K.Operator was fine to do business with, however the trailer we rented was a terrible experience. The driver, my husband, has years of experience in towing trailers - we own 4 of them. The rental trailer constantly fish-tailed, leaving us with an extremely stressful day of driving. It was definitely a safety issue.
SHARON F.Had no problem returning the truck.
KENNETH A.There was smoke inside the building, and Im severely allergic. He was friendly, but didn't ask if I wanted safe move, just added it on, when I didn't want to purchase that. Remotely easy to pick up. I contacted the customer service number originally and was not given an accurate estimation of cost.
MARISSACLANICE G.Well clean and learn all features U-Haul for new driver
BHADRESH P.Very professional and friendly
Teresa K.When I went to return the equipment at 5:15 pm on Saturday the site was closed and online it said the place was open
Randy M.All my expectations were met.
HOWARD D.The rental price was a little higher than I had intended to pay
david P.Very friendly gentleman!
MARK T.The U-haul representative was very helpful and conscientious. An excellent experience in every respect. Great job.
James D.This is not a UHaul-only location, but it is obvious that it is a UHaul pick-up/drop-off location. Owner of the shop was very helpful, but more signage about where to park/drop off keys would be helpful for after-hours drop-off!
PARTH P.Appreciated the blanket inside for protecting furniture.
robert C.I have no complaints I very satisfied and the man I dealt with was wonderful and so kind
Doris W.It was dark and there was no lighting, so i passed it and had to turn around. It was a drop off box, so no contact with any person. If I recommend this location; i'd warn them about it being so dark. I was glad i had someone follow me. It was kinda scary.
DONNA D.Drop off was great and quick and friendly.
Joseph M.They would not increase my time alloted nor accommodate gas usage for having to drive extra distance to pick up a truck at their location due to no fault of mine. I will never use uhaul again for moving purposes.
Terry N.He tried to say the back of the van was dirty when i brought it back in the same condition as I got it.
daryus S.This location could barely be considered a store front because it is literally ran out of a man's house! This is why U-Haul is laughable at best!
CURTIS M.Took me close to 35 minutes to rent a trailer that I booked online. The owner had me alone back up and hookup to the trailer that was in a tight place (luckily I've pulled several trailers). Than when I went into the store his internet was not working properly and froze up several times.
Matt P.No improvement need needed
jerome G.Way overpriced way to expensive
Amy B.This location was not open but their posted hours indicated they would be. Fuel level recorded by drop off location was clearly less than what was actually in the truck.
Barry A.Someone to be present at return
Barry F.The hours posted were from 7am to 7pm. We arrived at 9:30am, and no one was there. I dropped off the equipment and left my key in the drop box. When I passed by there a couple of hours later, the location was still closed and the equipment had not been moved. My credit card shows additional charges from the drop off location, but I have never received an email or phone call to explain the charges.
Phil F.The online pick up app is awful. It's slow, the live rep was impatient and wouldn't give me enough time to answer his questions, cancelled my online registration and told me to come back during business hours. This is while I'm trying to register at 11:30p. It tooke 45min and a call to uhaul to pick up my truck.
Timothy M.Smith's bate and tackle shop was the best location I've ever rented from. The gentleman was very helpful and very easy to talk to. He even talked me through the 24/7 pickup if I were to need another uhaul in the future. The truck was in extremely good condition and I had no issues. Thank you!
Taylor S.I have rented from many U Haul companies but this one is the best one my experience was amazing he was kind and friendly and very helpful I will definitely rent from here and recommend him from this point on.
toscoa M.This guy is SHADY!
JODI D.alway great
mikal C.Wanted 10 Furniture Pads, received 5, and the proprietor said he would update the contract, which I believed and drove off. Upon arrival, left 5 pads, contract said I received 12, so I was charged for 7 pads.
David J.Guy was friendly.
dave S.The truck was not at the location where I had reserved it, and the location was out of my way (extra miles).
gary W.Ordered 24 pads with the trailer, no pads. Had to go 12 miles to another uhaul dealer to get the pads. This made me late for my appointment Not Arrived good rental
James F.Went I rented the equipment I told that guy that I didn't want the safe move coverage and he added it any way
christie H.Great experience
Emily K.Asked if I knew how to connect the U-Haul and I said no and decided not to help me. I tried to connect it myself and put a dent in my truck because of it. Finally, the owner helped me connect it, but didn't connect it correctly and so the U-Haul unhitched from my truck while driving. I called and asked him to pick up the U-Haul because I thought it was broken and he refused.
Turner K.The Agent was just so Great. Very understanding of me being a Basket Casr due to me Moving Great Guy
cynthia M.Had to drive to 3 different drop off locations over the course of an hour because the first 2 had no available space.
Jordan J.I'll use it again
SHARON A.Mr. Smith opened on a holiday to help us with our rental needs
RICHARD H.Got over charged by the renter ( smith bait and tackle) in Burlington nc called u hall and they new nothing about the charge. Beware. Disputed the charge. Waiting in the bank.
gilbert B.Did not get a hand truck because it was reserved for next customer.
betty C.Nice guy who helped us
Diane S.