Customer Reviews for Smiths Paint & Body

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smiths Paint & Body

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Jim H.
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Customer did not leave a comment.

Steven P.
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Aubrey P.
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Matt B.
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William C.
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Jack B.
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The person that helped me was pleasant enough but there was not a lot of room to drop the trailer. I called ahead of time to confirm and on the phone they said no problem. When I got there, vehicles had to be moved and I had to back the trailer to a spot that had me sitting across the road and causing traffic to wait while I was guided into the spot. Additionally, I asked for a receipt and was told one would be emailed. I have yet to receive it.

Donnie L.
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John F.
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MARC Y.
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The 15' truck I rented was in great shape and drove nicely. pickup and drop off locations were great to deal with. I was very satisfied with my rental.

Donnie L.
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MARC Y.
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stanley W.
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Tony K.
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Melissa W.
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This location was friendly and very helpful. They had my truck and trailer ready for me. I will definitely use their service again.

Allen P.
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This is the first time I have ever used U-Haul .. I was very impressed how easy it was to use!!! We rented one of the largest U-Haul's and it drove like a dream heavy loaded. !!! When I went to pick it up I told him where I would return it and he told me he could save me $100 if I returned it to a place about 5 miles further away which I gladly excepted !!! I will definitely be using U-Haul if I need to move something again!! I give my whole experience with U-Haul a five star rating !!!

MANDY E.
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Tanya B.
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Just a small lot. Was no room to park the truck and car doly. So had to leave it on the street beside building parked. The only reason I would recommend is that it saves you money.

Stella Pauline T.
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The manager was friendly, helpful, and answered all of my questions.

Tommy J.
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Good customer service

JENNIFER W.
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I reserved three different U-Hauls and got confirmation of my rental just to get a call back the next day telling me it wasn't available. I had to go at least 30 miles out of my way just to rent one when I resorted at least 3 days in advanced and was given confirmation that my U-Haul was available, then to be called the next day after business hours to be told it wasn't even a live person reserved one for me and I still got an after hours call the next day saying it wasn't available! Highly upset over that! Why let me reserve it and get confirmation if it's not available making me drive 30 miles out of my way and paying more for a truck! Very dissatisfied

Donnie L.
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Sandra S.
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Copy of final billing instead of just taking out of my bank account. I have nothing showing what I was changed for

Erik Y.
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Donnie L.
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Christina F.
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Have more trucks available so you don't have to drive to another town to get truck and then have to pay additional mileage from having to go to another town

Regina P.
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Charles S.
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Shannon B.
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Only complaint was I had to drive 20 miles out of my way to get a truck. Had to pay for miles that wasn't being used for actual moving. Glasgow has plenty of uhaul dealers but no trucks

Donnie L.
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Chris H.
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Very friendly and helpful, excellent customer services

JOHN F.
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Kristen S.
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Kristen S.
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Donnie L.
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SARENA R.
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I was charged for fuel even though I filled it back to where it was when I rented it.

Howard K.
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The folks at the Smiths Grove location were very helpful and friendly. Very positive experience.

larry L.
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James M.
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Very helpful and friendly.

Howard K.
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Fast friendly service. Good folks!

Franklin H.
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N/A

Timothy M.
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Very helpful

Charles W.
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Not a thing. They were very helpful nice as he could be!!

Deborah B.
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Soyna D.
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Charles M.
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Very helpful, thank you.

Brent B.
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Joseph H.
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I had a 10 AM pick up. I arrived at 9:55 with my wife and 9 month old son and the door was locked to the location for pick up. I called Sean who said he had no idea I was coming. I had called the previous evening to confirm the truck rental at 7pm. When I explained that I was the same person he said there was an emergency and they wouldn't be back for at least a half an hour. Sean was incredibly rude on the phone to myself and it was a 20 minute drive for me to head out there so my Wife and 9 month old son and myself had to sit in our car with the A/C blasting for 30 minutes waiting for them to return. When I was given the walk around of the truck the back of it was filthy. They did sweep it out before I took it. I'd highly consider not using U-Haul again after this and would recommend no one visits that location. The staff was incredibly rude and did not even print out my contract because their printer was malfunctioning.

Patricia P.
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Everything was great and up to par. I just thought almost 200 dollars for one day and local was out ragous. If I had known it was going to cost this much I would not have rented it.

Donnie L.
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Nothing. Everything was perfect. I will definitely go back there for my uhaul needs.

Danny S.
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U-Haul needs to give better\earlier notification when Trailer pick-up is other than the original planned pick-up location. I was already on my way traveling to Kentucky from Alabama on 5/31 for a 6/1 8:00 A.M. pick-up of trailer and did not know that pick-up location had been changed to a location about 25 miles away!! I was e-mailed @ 5:40 P.M. on 5/31 about the change and which I was already on the road traveling. I had made the reservation on 5/25 and thought pick-up was at another closer location. Luckily I called U-Haul (waited 30 Minutes to talk to an agent by the way!!) on my way and then found out about the Pick-up location change. Surely U-Haul does not wait until the last minute to inform everyone of changes like these. I'm wondering if my Trailer reservation was given to someone else at the last minute, which put me at a real inconvenience of having to drive another fifty miles round trip to get a trailer!! This is the only real gripe or compliant that I had. Thanks, Danny Stenz

Jerry W.
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Kody S.
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Joseph M.
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Check the wiring and delver items on time

heaven M.
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I personally didn't like it. but others might.

Delores H.
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Nothjng. Customer service was superior. There should be a higher rating than excellent for those guys.

ziontu R.
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Chris P.
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The smiths grove location was great! They stepped up when the bowling green location reserved me a trailer that they didn't even have... thank you smiths grove uhaul

Robin T.
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Sue N.
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The gentleman who waited on me was excellent. Friendly and professional. Explained everything very well!

Donnie L.
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DONNIE L.
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Jano J.
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John N.
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Owner was willing to meet my needs by coming in on a Sunday afternoon (when they were normally closed).

brett P.
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I will request this location again for any future uhaul needs. Very personable and accomodating staff. MUCH MUCH nicer to work with than the larger Bowling Green store.

Keela B.
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Truck smelled like cigarettes, windows were filthy

Michael F.
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Loraina C.
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NEVER EMAIL ME .......

ROY C.
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Little cramped on parking space but personnel fixed that pretty quick.

LEN M.
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The gentlemen that was helping us was very nice and helpful we will be renting another very soon.

kerry S.
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The tow dolly I rented needed to be lubricated. The lock knob for the ball was rusty and turned hard as did the strap ratchets. The ramps where difficult to pull out and push back in also due to lack of lubrication. The people at the rental locations were wonderful !!!!!

Steven T.
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DALE H.
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PEDRO C.
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DARLINE J.
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the man was pleasent,

DEAN B.
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Very very good frienldy and very helpful thanks for making the move so easy

JOE D.
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Customer did not leave a comment.

Blaine B.
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i dropped off my rental a day early and was charged an extra day took months to get a refund they were mean refused to help with my refund i will never use uhaul again after this expeiance !! i cannot believe uhaul would let there employes get away with such behaver !!!!!!!!!!!!

Eric G.
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I was charged for 2 days rental on the trailer, even though I returned it the same day. I placed a call to the rental agency today indicating this, but did not receive a call back

DEAN B.
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Well. I think a bigger sinhg and more trucks other that. Friendly service. And great people

TERRY G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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