I have no complaints with Smith's Paint and Body. The gentleman I spoke with was extremely nice and very helpful and I would definitely choose to do business with him again. However, I did not appreciate the fact that TKO DESIGNS, who my original reservation was with, did NOT have the trailer that I was promised when I made my reservation in advance. I am thankful for Smith's Body & Paint Shop, but I am hopeful that I will NEVER have to rent through U-Haul again.
ANGELA P
Customer Reviews for Smiths Paint & Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience and great customer service.
Shawn FThey were very accommodating and friendly and the U-haul was perfect for what we needed.
PIERCE BGreat customer service, even helped me hook up!
DESTINY SEverything was Great
GEORGE HGreat guys at the Smiths Grove Ky location
george mVery friendly and helpful. Helped hook up the trailer to the vehicle, couldn't be happier.
Jeff BMake it easier for a person to unhook the trailer from truck by their self.
Elbert MGet all employees on the same page and don’t lie about fees
Catherine FCouldn’t expect it to be better than it is
Paul WThe app was terrible!!!! I was getting a black screen like it would not load the next page during the pickup process. I had plenty of cell service at that location the app kept crashing. I waisted over an hour trying to pickup the truck.
Chris SSlightly tricky navigation as office is across street from drop off parking lot in the middle of town. Parking a 26' truck can be challenging, but not impossible.
JOHN TCouldn’t find a space to park.
Amanda MPrice
CHARITY HNext time I have two reservations don’t cancel one of them on me the day before I’m supposed to pick up the truck
Benjamin GThe policies and procedures work, pls don't change anything.
KENNETH HDon't know of anything.
LARRY JThe truck had a leak in the roof. Excellent customer service and people just wanting to make sure the leak is noted.
Rachel GThe trailer did not have a tongue jack and lifting was very hard, and heavy I pulled my shoulder and missed 2 days of work…. But the trailer pulled nice and level
Joseph BReservation I initially received was changed and I had to drive an hour out of my way just to pick up the truck. Was suppose to have a dolly and insurance, but got neither. No one will answer the phone at 800GOUHAUL. The online service for pickup and drop off was terrible and not user friendly. Couldn't get a live person on the phone for help. HORRIBLE EXPERIENCE!!!
Robert HThe parking lot is too small. The person returned a truck and parked in front of a trailer I needed, so I had to move the trailer by hand to get hooked up.
Kevin SVery helpful and friendly.
Shawn Snone
Brenda JI've told u all about accident n it was now reported our stuff in cargo was taken to tenn n now want like 6000 to get our stuff we asked for help at time when truck was damaged to get our cargo unloaded n no one would help
Regina BThe person that helped me was pleasant enough but there was not a lot of room to drop the trailer. I called ahead of time to confirm and on the phone they said no problem. When I got there, vehicles had to be moved and I had to back the trailer to a spot that had me sitting across the road and causing traffic to wait while I was guided into the spot. Additionally, I asked for a receipt and was told one would be emailed. I have yet to receive it.
Jack BThe 15' truck I rented was in great shape and drove nicely. pickup and drop off locations were great to deal with. I was very satisfied with my rental.
MARC YThis location was friendly and very helpful. They had my truck and trailer ready for me. I will definitely use their service again.
Melissa WThis is the first time I have ever used U-Haul .. I was very impressed how easy it was to use!!! We rented one of the largest U-Haul’s and it drove like a dream heavy loaded. !!! When I went to pick it up I told him where I would return it and he told me he could save me $100 if I returned it to a place about 5 miles further away which I gladly excepted !!! I will definitely be using U-Haul if I need to move something again!! I give my whole experience with U-Haul a five star rating !!!
Allen pJust a small lot. Was no room to park the truck and car doly. So had to leave it on the street beside building parked. The only reason I would recommend is that it saves you money.
Tanya BThe manager was friendly, helpful, and answered all of my questions.
Stella PGood customer service
Tommy JI reserved three different U-Hauls and got confirmation of my rental just to get a call back the next day telling me it wasn’t available. I had to go at least 30 miles out of my way just to rent one when I resorted at least 3 days in advanced and was given confirmation that my U-Haul was available, then to be called the next day after business hours to be told it wasn’t even a live person reserved one for me and I still got an after hours call the next day saying it wasn’t available! Highly upset over that! Why let me reserve it and get confirmation if it’s not available making me drive 30 miles out of my way and paying more for a truck! Very dissatisfied
JENNIFER WCopy of final billing instead of just taking out of my bank account. I have nothing showing what I was changed for
Sandra SHave more trucks available so you don’t have to drive to another town to get truck and then have to pay additional mileage from having to go to another town
Christina FOnly complaint was I had to drive 20 miles out of my way to get a truck. Had to pay for miles that wasn't being used for actual moving. Glasgow has plenty of uhaul dealers but no trucks
Shannon BVery friendly and helpful, excellent customer services
Chris HI was charged for fuel even though I filled it back to where it was when I rented it.
SARENA RThe folks at the Smiths Grove location were very helpful and friendly. Very positive experience.
Howard KVery helpful and friendly.
James MFast friendly service. Good folks!
Howard KN/A
Franklin H