Customer Reviews for Smokey Auto Detail LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smokey Auto Detail LLC

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David D. on

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Walter S. on

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Jerry W. on

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The people at this drop off place was great did a great job

JESSE L S. on

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A WONDERFUL MAN MR. Fisher & TEAM......A Great location.

Daniel C. on

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Andrew was quite helpful at dropoff. Quick and appreciative of my folding the blankets before I returned the van.

Donald O. on

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Curtis P. on

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Great service on the receiving end, no issues and fast service.

Maxwell C. on

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molly J. on

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Chanelle W. on

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Neal R. on

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Patrick M. on

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The gentleman that helped me was quick efficient best uhaul representative I've ever had the pleasure of dealing with.

claudette G. on

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Keep up your friendly customer service. You guys were great

erin M. on

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JESSE L S. on

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wonderul team great locaction.

Marikes S. on

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Was charged for extra days when I turned the truck in the same day. Left the u haul place in Tallahassee Fl on S Monroe at 9:34 a.m. and returned it at 6:53 p.m. and they’re saying I just turned it in today. This is crazy man!

konni W. on

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Brandon S. on

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Dana G. on

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Terrence H. on

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Jonathan R. on

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Great Service!!!!!

Carolyn D. on

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Declined insurance still was charged gased the truck back was still charged the guy shorted me 4 then when asked about it he over talked me telling me to have a nice day spoke to area supervisor still havent called me back

Rebecca P. on

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Shirley S. on

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Everything was great!

Darlene R. on

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Courtney N. on

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Dustin C. on

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Sharon P. on

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TEAM VERY PROFESSIONAL AND FRIENDLY

Destiney B. on

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It was a sketchy looking place. But the staff was be helpful.

Linda L. on

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Windshield was during in the inside

Brenda S. on

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Easy peasy drop off. The place doesn't look the best but the lady who checked me in was amazing.

Nicholas H. on

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Ensure the reserved truck has the Uhaul required equipment (hand truck and extra pads) installed prior to time of reservation/check out.

Jeff N. on

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Joseph R. on

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keysha W. on

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Amanda H. on

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Anthony N. on

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Although the facility was not very well kept, the staff was courteous and helpfull

QUINTON H. on

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I WAS OVERCHARGED ON THE RENTAL. I WAS CHARGED FOR A DOLLY THAT THE LOCATION DID NOT PUT IN THE TRUCK. I ESTIMATED ONE FIGURE AND WAS CHARGED OVER DOUBLE THAT WAS ESTIMATED. I MADE SURE THAT THERE WAS NO DAMAGE TO VEHICLE, GAS WAS REPLACED AND DID NOT USE ESSIVE AMOUNT OF MILES. THIS LOCATION IS A RIPOFF. I WOULD NOT RECOMMEND ANYONE USING THEM PERIOD.

Diane F. on

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Very helpful and friendly. Had the trailer I needed. Was patient when I realized I needed a larger trailer.

Mikal H. on

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Friendly and courteous

David E. on

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stephen G. on

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Niranjan B. on

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harry H. on

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Sydney S. on

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my uhaul got switched to a different location 3 times and there were multiple people telling me different information. when it was time to pick my uhaul up, I was told that someone would be there and no one was. I needed the uhaul for a work trip and ended up being behinf schedule and going out of my way in order to get the uhaul.

Michael D. on

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Ed F. on

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Fred B. on

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Henry F. on

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Nothing, the transaction went flawlessly. They did forget to give me my pads but that was because we got lost in sports conversations. I returned to get them and they were very apologetic about it.

Larry S. on

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Gary F. on

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Great customer service! Both locations were awesome!!

leander P. on

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Everyone was great!!!

Curtis S. on

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I think there needs to be more thought of practical time frames for truck rental, loading, travel, and unloading. A 2 day turn-around is in- realistic. I am pleased that someone from Gainesville office notices this shortcoming and made it right with us.

annaihsa L. on

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Bob M. on

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Joy P. on

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I didn’t get her name but I believe she was the owner or manager, she was extremely pleasant to work with and very polite and accommodating.

Russell L. on

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Have wheeled canvas laundry carts as rentals. Great when moving in and out of dorm rooms. Dont have to worry about strapping items down, and the colleges only have a few. Would be your #1 rental item I assure you..

Vincent M. on

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have someone there to check out with

earl C. on

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Paul E. on

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Shelbi F. on

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YOLANDA S. on

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Madeline T. on

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Truck was just over 1/2 tank when I got it and that was how it was turned in. I had no written contract and I think there is no reason to wonder why he would not give me a written contract upon rental. 42,00 is ridiculous. I have more trips I need to make several more trips and will never use either of these locations again.

Sherry F. on

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Very nice people. Truck was cleaned and ready.

Elizabeth T. on

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John C. on

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robert L. on

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Jean Michel J. on

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had to wait 1 hr before getting the equipment

Gabriela S. on

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I should not have to receive an email from uhaul saying my trailer was not returned when I did return it on time.

clark R. on

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I dropped off my truck on 7/29 after hours, and my truck was checked in on 7/30 at 11:30, which added an extra day of cost to my rental. That's fraudulent.

Robert R. on

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Nikki S. on

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Sunghyeun M. on

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Did not feel very safe. Also, we refilled the gas to the proper level stated on our contract but we were charged about $8 since apparently it was below the proper level. I didn’t take a picture of the fuel gauge before we left since I didn’t think we’d have any trouble. I’ll do that from now on, because I definitely had filled it to the proper gas level and would have disputed it at the Time of drop off, but the employee simply said he needed the key and we could leave. I’ve rented uhauls before and always did self check in by taking pictures and dropping the key in the drop box and have never had any issues. I don’t think the employee was being honest when he reported the lower gas level or he was simply hot (he definitely looked like he needed a break or water) when he looked at it and was not thinking clearly. I don’t think we should have been charged for the extra fuel but calling uhaul to dispute it is honestly so time-consuming.

Kristina K. on

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My rental was to be picked up at 8, 25 minutes prior I was told I couldn’t. No discount was applied for me. Transmission was slipping and ac was not working. Tail light on trailer was out, customer service is horrible!!!!!

Jerome A. on

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Zaria S. on

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I was charged an extra fee after hours with no explanation

Olivia H. on

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The wire that connected my car lights to the trailer lights broke on my trip because it was installed poorly.

lynn L. on

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Laura K. on

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William D. on

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ann M. on

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Wonderful experience. The young lady at this location was extremely professional and accommodating. I will be needing a truck again for another move and will be returning just because of her.

Gordon M. on

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Help Smoky U-Haul improve its image with new parking lot pavement, and an upgrade/remodel to the office space, which is barely big enough to accommodate more than 2 customers at a time.

Charles D. on

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Truck had barely any air conditioning

Christopher M. on

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Laclander B. on

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Jo C. on

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Great Customer Service.

Tenley B. on

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M S M. on

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Jean P. on

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Margie D. on

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More staff.

Jacquelyn K. on

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Checking out customer faster. Make sure someone is at the location when customers arrive for pickup.

tracy P. on

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diana M. on

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Sabrina S. on

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The customer service at Smokey’s was A+. I will definitely use them again for my UHaul rental. A pleasure to work with !

Victor L. on

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gerard V. on

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Larry W. on

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Robert C. on

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DeeAnna V. on

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Great customer service!

Gordon M. on

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U-Haul needs to help Smokey Auto Detail with some repaving of the access driveway and parking lot, which is rough and needs some holes filled in. Customer parking is also limited.