Customer Reviews for Smokey Auto Detail LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smokey Auto Detail LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Brent G.
Rating:

Customer did not leave a comment.

Tuesday W.
Rating:

Customer did not leave a comment.

John C.
Rating:

Customer did not leave a comment.

Keyaria C.
Rating:

Customer did not leave a comment.

Stuart M.
Rating:

Customer did not leave a comment.

ROBERT B.
Rating:

Due to Covid, I was asked not to get out of my van.

consimeon G.
Rating:

Have everyone treat the customers like that young man

Sharon F.
Rating:

The lady who helped me schedule to pick went above and beyond what I expected to help me in a very stressful move. She was awesome.

CARL L.
Rating:

Customer did not leave a comment.

JACKIE H.
Rating:

Will be seeing the manager at this location. My SO told the site in SC that we wanted to BUY the 2 packs of moving blankets. I am now being charged for them (as keeping their equipment). I will be seeing the drop off point manager.

Sherri P.
Rating:

A little bit of a wait past the time arranged for pickup however the gentleman running the show was attentive and extremely friendly and helpful.

BRETT T.
Rating:

Customer did not leave a comment.

Kathryn G.
Rating:

The only issue I had wasn't a reflection on this location but on my reservation experience. I rented from a location closer to my destination. I recieved a call the day before to tell me that the location i chose did not have the trailer I reserved and I needed to go an additional 5 miles out of my direction, through downtown Tallahassee, to get my trailer. Since I had made a reservation, I think that uhaul should have fulfilled that by moving the trailer to the location I'd selected. Or I shouldn't have been able to reserve at the location I selected online if they didn't have the trailer. They didn't even have the larger trailer...

Dennis D.
Rating:

The owner or manager was very helpful and kind. I can't speak to renting from them, only my drop off experience.

William P.
Rating:

Customer did not leave a comment.

Darrin P.
Rating:

The gentleman at the drop off was curtious and friendly. Made my drop off easy even in the pouring rain. A+ to that man at Smokey's.

William B.
Rating:

Amazing service and awesome pandemic protocol!

harry C.
Rating:

Very rude

Rick Y.
Rating:

Customer did not leave a comment.

Donald L.
Rating:

Very quick & easy to use . Accomadating .

jamaal S.
Rating:

Customer did not leave a comment.

Levi G.
Rating:

No complaints, thank you!

Jina B.
Rating:

Customer did not leave a comment.

LINDAFAY M.
Rating:

Customer did not leave a comment.

JD B.
Rating:

Customer did not leave a comment.

surama S.
Rating:

The yard is a mess. Absolutely no lighting at night making it difficult to walk around or see truck numbers or the uneven pavement.

ROBERT F.
Rating:

Customer did not leave a comment.

DAMMION W.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Customer did not leave a comment.

jane F.
Rating:

Customer did not leave a comment.

Akil D.
Rating:

Customer did not leave a comment.

NIKI F.
Rating:

Customer did not leave a comment.

Leon C.
Rating:

Customer did not leave a comment.

Hector C.
Rating:

Customer did not leave a comment.

Pamela B.
Rating:

They charged me cleaning fee even though it was clean. They were not there when I returned but want to charge me cleaning fee?

Andrew P.
Rating:

Super nice guy who runs this rental place, I have rented there several times

Mickey S.
Rating:

Great job and easy

Todd G.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Parking lot was cluttered and not well organized.

STEVEN S.
Rating:

Rundown and barely enough room to park their truck there.

MICHAEL H.
Rating:

Very nice and made the checkout extremely easy

Richard A.
Rating:

Couldn't really tell about the cleanliness part since the employee had me stay in my vehicle while he unhooked and checked over the car dolly, but he was super nice

dennis C.
Rating:

Tell uhaul to do what the customer asked I told them at the time of reservation that I needed a dolly and they didn't put it in the truck so my son wouldn't go back to get the dolly so I had to go all the way back to get it and I was really upset

Rodney M.
Rating:

The time should be at 15 minutes or less. To pick u-haul truck was frustrating. I had to wait two hours long waiting for a response.

Emmett G.
Rating:

Customer did not leave a comment.

Jennifer L.
Rating:

The customer service representative at the location was excellent. He was helpful and personable. The only issue I see, is how this location is set up. The trailers are close to the street and it is hard for a car to get in and out of it. Besides that, it is great!

Mike S.
Rating:

Customer did not leave a comment.

PAUL G.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

Customer did not leave a comment.

Larry W.
Rating:

Customer did not leave a comment.

Gina H.
Rating:

They were having issues with the credit card and wifi to access reservations in the system related to a bad storm that went through. I don't think the extra time it too was their fault.

Tiffany S.
Rating:

Customer did not leave a comment.

WILFREDO A.
Rating:

Customer did not leave a comment.

Jacob V.
Rating:

This location is always disorganized and behind schedule. It always takes at least an hour to get our truck either because they were not ready for us, or the person working doesn't have any clue about the uhaul part of their business.

Gloria L.
Rating:

Make sure you do a complete d maintenance check

Keith F.
Rating:

They sent me to another location like they didn't want the truck back.

kenneth W.
Rating:

Customer did not leave a comment.

Cherrye B.
Rating:

Service was great.

John C.
Rating:

Customer did not leave a comment.

Aaron B.
Rating:

Customer did not leave a comment.

ron C.
Rating:

Customer did not leave a comment.

Grady B.
Rating:

I suggest that it is posted outsides day mentioned during check in that you can do online check out, we dropped the truck off the same evening of the rental and came back Sunday morning to turn in the key, because we were unaware of the check out process, and I loved the online check out process

Frederick W.
Rating:

Customer did not leave a comment.

Douglas L.
Rating:

When I picked up the trailer, rep told me I didn't have the right sized ball and needed a 2" ball. Suggested I go get one at Advance Auto or other auto store. Took his word. Turns out my ball was 2". When I returned rep told me it wasn't the same ball he looked at. He was wrong but still courteous and I went on my way.

Shane M.
Rating:

The service was actually great. The person who assisted me with picking up and dropping off was very pleasant. However, the final charge was double the amount quoted, there was no final invoice explaining why and I have been unable to reach someone for an explanation. I will NOT recommend and will NOT use U-Haul again.

Nadine G.
Rating:

I would not use this company again because they are dishonest. I was supposed to receive a refund of 100.00 and they never returned it to me. I am very surprised that a company of this status could steal 100.00 from a single mother during these times when people have lost their income and need money to buy food for their family. It is a shame of how dishonest people have become.

Jerry S.
Rating:

Customer did not leave a comment.

James E.
Rating:

Customer did not leave a comment.

Jessica H.
Rating:

Customer did not leave a comment.

Alexis F.
Rating:

I said "not clean", but it was overall, however, there was still bed parts left in the truck, which is why I cannot say it was completely clean.

Hiawatha H.
Rating:

Customer did not leave a comment.

John B.
Rating:

Customer did not leave a comment.

Devin C.
Rating:

The lot is too small, I was tripping over trailers trying to turn my keys in. The staff was VERY helpful and took there time to walk me through my questions. I think I'm spoiled costomer service wise

Michael P.
Rating:

Customer did not leave a comment.

Peggy M.
Rating:

Customer did not leave a comment.

John V.
Rating:

Customer did not leave a comment.

BRIAN O.
Rating:

Customer did not leave a comment.

Linda W.
Rating:

Customer did not leave a comment.

Teresa B.
Rating:

Customer did not leave a comment.

Bruce C.
Rating:

Customer did not leave a comment.

PAUL W.
Rating:

Super-helpful and fast. I was out in less than 5 minutes!

Bayard M.
Rating:

Customer did not leave a comment.

SEAN H.
Rating:

Customer did not leave a comment.

Samantha H.
Rating:

The wait time was extensive and we had to go to another location to fill up tires on the truck. Totally get that this kind of stuff happens, but then we had to wait for almost an hour at the next location. It was quite inconvenient and both places seemed overwhelmingly busy and understaffed. We also had to pay for this mileage since we ended up going over due to us having to drive all over town before our trip even started. Also, while it is understandable because of the temperature, I was disappointed there was no mask wearing among staff. They sanitized the truck before we got in it which was super appreciated, but of course that measure of health is undone as soon as someone with a mask is in the space.

Bruce L.
Rating:

Customer did not leave a comment.

fabiola T.
Rating:

Customer did not leave a comment.

Frederick A.
Rating:

Customer did not leave a comment.

JAMES R.
Rating:

The agent was rude and very belligerent. Made us wait outside in 95 degree weather. We had an appointment but she did not care. My first and most likely last time using u haul.

James C.
Rating:

Everything went smooth.

mary A.
Rating:

I was told my overall total when I returned the uhaul one price 34.94 I was rushed to return uhaul to someone needed to move out of town.. I picked it up 9:15 and returned very early 11:45.. I replace $10.00 of gas And still were charged $59.00 I ask for a break of why the total was more than agreement.. so no the service was a big rip off.

Ronald W.
Rating:

Have this location answer the phone or call customers back. I booked my vehicle at a location 2 miles from my house but since that location had only local trucks in my size I had to go to this location. When I received the email that my pick up location had moved I called the new location and the person said I need to call the next day to confirm he had a truck. So I started calling at 830am opening time, and after 3 calls over an hour I finally got ahold of the same man from the day before. I had left a message that was never returned. When I did speak with him he said he had plenty of my size truck. So why did I have to call back? I signed in online and when I arrived a younger black man enter the store and I opened the door to say I was there to pick up keys, and was told to close the door read the sign on the door. The sign was to call the store. I had already called that store 4 times with only one answer. As I was dialing the young man came out with a computer and I told him I had already signed in online. He said he had to get more information. He verified information and asked for two more contacts that I gave him. He then had to move a couple trucks to get the one I was renting out. I told the first guy I would be on my way way in a few minutes. This should of been done before my arrival if customer service was important to this store.

John M.
Rating:

Customer did not leave a comment.

Robert Q.
Rating:

Service was poor in that there was no clear signage on the need to call them from outside the building instead of going in. Also even though I took the time to pre-pay online and upload a picture of my license and register in advance, I had to do that ALL again and they asked me for my credit card information again and charged me a random 76 cents additional amount to my card after I had already paid in full online.

Tabitha G.
Rating:

I was charged over $40 more than indicated on my receipt. The truck did not have a full tank of gas. Mobile check is not any faster than a regular check in. I had to upload my DL pictures twice, the day before the rental and when I picked up the truck and wait for approval. I'm not sure why that isn't done when I first send my DL 24-48 hours in advance.

Michael W.
Rating:

Charged me for a car dolly I was to pick up the following day. Was sent to another location and given the wrong directions. Charged again at second location. Wait times are to long when calling customer service.

Kevin W.
Rating:

Customer did not leave a comment.

Todd N.
Rating:

Lot was a little small so in and out wasn't the easiest, but customer service was above and beyond.

Matthew L.
Rating:

I requested hand Dollys for my move. When I picked up the truck and got to my now former apartment, I was very disappointed to find no hand dollys....The truck itself was clean.

Cathy B.
Rating:

The truck was dead on empty when I picked it up and was scared I couldn't even make it to a gas station...what company does this??? Had to get the guy to come out to demonstrate how some things worked because no explanations were given about anything with regard to the truck. Starter was clicking and buzzing. Pick up and drop off locations very inconvenient and way out of the way...all changed the last minute to inconvenience me further. It was the worst move I have ever experienced with UHaul and will never use this company again! Horrible customer service!!!

david B.
Rating:

The drop off location rating may not be fair questions. Understand due to pandemic situation you may not have been able to enter office but parking lot was very confusing And disorganized (trucks all over). There was no drop off process and was told to just leave truck where I stopped it without checking anything. Smokey was very nice and accommodating (probably very busy). Purpose for just dropping off was Ok but did not feel comfortable that there was no checkout or drop off paperwork.

No reviews have been submitted for this location.

Back
To Top