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Bart D
Customer Reviews for Smokey Hub
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t realize there would be as long of a check in process. I had to download the app, fill out a form, and wait for verification which cut into the move time I set. When the reservation is confirmed for a mobile pickup, it may be a good practice to have the representative that calls make that more clear. Otherwise, it was excellent. I called to extend my time because it was raining and I was running behind. The representative told me it was no problem and extended my time at no cost to me. Very happy about the whole process. Thank you U-Haul!
Antonio RThe process on the computer to access the code to get the key is unnecessary. At the last minute. You have to do things you weren’t aware of and your process sucks.
Eric R