Customer Reviews for Smokey's Enterprise LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Great

Rating:

2.0

Arrived 11am on Saturday- found Empty building surrounded by trash. Called number on door- staff showed up 5 min later. Demanded trailer be put away where he wanted it “because I don’t want to have to move it later”, would have had to block 2 lanes traffic to put where he desired so had to circle block to put away trailer for him. Will not use this location ever again.

Rating:

5.0

It was a little crowded, but the representative was extremely helpful and kind. Would absolutely return to this location.

Rating:

5.0

Total 180 from where we picked up. The gentleman helped us drop the trailer and walked us through the key drop for when the time comes for the truck. 10/10 would recommend.

Rating:

5.0

The vendor was very accommodating. I had reservations at another facility and when I arrived the original vendor was not at the establishment. So, I went to the South Monroe vendor and They were able to take care of my needs and got me taken care of very swiftly.

Rating:

4.0

Better customer service.

Rating:

4.0

Customer service was good. the truck was clean and in good condition. I requested an appliance dolly in my order but did not receive one upon pick up.

Rating:

1.0

They gave me an Unsafe trailer with the wrong wheels.

Rating:

1.0

The location looked like a junk yard. No one was around to assist. There was no room for me to park. I would like uhaul corporate to contact me. I’m not happy with my overall experience. This was the most stressful move I have ever done. I want a refund in some way.

Rating:

5.0

Keep up the good work

Rating:

1.0

I paid for the equipment moving pads and two dollys none of it was in the truck

Rating:

5.0

The guy working was really nice and helpful. Will be coming back again.

Rating:

5.0

Clean and friendly

Rating:

4.0

I'm satisfied, so that says enough.

Rating:

3.0

Make sure the rental is ready for pick up at the reservation time and not 1 1/2 hrs later

Rating:

5.0

Courteous, efficient and thorough.

Rating:

2.0

Very cluttered no place for customers to sit and wait. No a/c in the "office" t gentleman was super nice but the woman that worked there made me feel as if I was bothering her.

Rating:

1.0

The guy was very professional I think he was the owner. The lady / receptionist was very nasty and unprofessional she a very rude and nasty attitude with everyone she had a conversation/ contact with. I have never seen someone at a business with this type of demeanor and for this reason I wouldn’t recommend anyone to do business at this establishment.

Rating:

5.0

Great customer service. Will definitely recommend this location.

Rating:

5.0

Friendly and helpful to seniors.

Rating:

5.0

Staff was very helpful. I'll rent from them again for sure!!

Rating:

5.0

It was a really good experience.

Rating:

5.0

Good service

Rating:

5.0

Smokey is happy. Honest. Caring.

Rating:

5.0

Keep up the excellent service.

Rating:

3.0

Service provider did not understand the braking components of the trailer to explain to the customer

Rating:

4.0

I was overcharged 50 miles = $50, 2gals of gas = $7 and a $20 after hours fee when I returned it before 4pm check in time. I was overcharged $77 plus tax. I’m not happy 850-294-2799

Rating:

5.0

Smokey's is the best!

Rating:

4.0

This place was outstanding

Rating:

2.0

When I booked the reservation I had selected another pick up location. After I confirmed it showed a completely different location. The did not have a hand truck or furniture dolly available that I had selected in my reservation.

Rating:

5.0

Easy pickup and extremely friendly service. A+++

Rating:

5.0

This was my first time to Florida and Smokey made me feel right at home. The office was pretty casual, and you could even find a few large items for sale inside, like a grandfather clock and small upright piano, so it wasn't he traditional West coast office I was used to, but the service Smokey provided was top notch and I would 100% recommend others to rent from him.

Rating:

5.0

Owner came in on the one day it snowed in Tallahassee so I could still pick up my trailer. Made things very easy.

Rating:

2.0

It's not the location of the pick-up that was the problem, though they forgot my moving blankets and caused my time and gas to be wasted. Nor did they tell me everything I needed etc have with me when picking up the equipment. HOWVER, those things I can over look because it was the very least of my problems from U-haul. It is your entire digital check-in process that's the problem. It's the largest, most frustrating pile of dinosaur shit that I have ever experienced from U-haul. Just when I didn't think my experience with your company could get any worse, you invented NEW WAYS to introduce me to Hell itself and make me want to carry each individual box and piece of furniture 12 hours one way by hand. It actually took me LONGER to get to where I was loading up because of your digital ineptitude than it did to actually load your damn metal-box-on-wheels. What's crazy is I am the one doing all the damn work when it comes to registration, checking-in, filling and unloading the truck, and advertising your sorry business driving down the road with your logo on the side of the vehicle, and your prices STILL go up? The U-haul company is fucking useless, and I will pay more somewhere else just to never have to deal with your sorry asses again.

Rating:

3.0

Charged for gas despite having filled the tank more than it started at

Rating:

5.0

Very nice people. It was a pleasure to do business with them.

Rating:

4.0

Nothing. Your associates were extremely polite and prompt with getting me set up with my rental so I could get to the meat-and-potatoes of the moving hassle.

Rating:

2.0

First time using contactless pick up. Will never do that again. Truck was clean. I ordered 60 moving pads. Called customer service and they had me go to another location to get the pads, they only had 6. Called customer service again (people at other location would not help) and they sent me to a 3rd location to get the pads. They had them and were very helpful. So 2 hours later and about 15 miles out of my way I was able to finally use the truck.

Rating:

5.0

Great customer service and very knowledgeable

Rating:

5.0

Very good service

Rating:

2.0

No PC system and I need to jump the truck because no crank.

Rating:

5.0

Staff members were very friendly, knowledgeable, and helpful. They went above and beyond. Truck was brand new. Thank you!

Rating:

5.0

Very prompt and friendly

Rating:

1.0

We were there and he was on cellphone and waited on another customer while ignoring us

Rating:

5.0

Guaranteed reservations are very important for us. We rent trucks and trailers for specific uses and dates. The $50 rebate is useless to us if we cannot get the equipment we need. Therefore, we normally use other companies that do guarantee our reservation.

Rating:

1.0

Horrible experience at both locations. Amazing this company is still in business. The people who work there are simply the worst of humans.

Rating:

5.0

Nothing

Rating:

4.0

A bit of a wait but after the logistics was over it was all good.