Very cluttered no place for customers to sit and wait. No a/c in the "office" t gentleman was super nice but the woman that worked there made me feel as if I was bothering her.
WYATT H
Customer Reviews for Smokey's Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy was very professional I think he was the owner. The lady / receptionist was very nasty and unprofessional she a very rude and nasty attitude with everyone she had a conversation/ contact with. I have never seen someone at a business with this type of demeanor and for this reason I wouldn’t recommend anyone to do business at this establishment.
sherri bGreat customer service. Will definitely recommend this location.
Bloscile WFriendly and helpful to seniors.
Anthony WStaff was very helpful. I'll rent from them again for sure!!
RANDALL TIt was a really good experience.
BENJAMIN SGood service
JAMES TSmokey is happy. Honest. Caring.
Maximliang MKeep up the excellent service.
Clinton BService provider did not understand the braking components of the trailer to explain to the customer
Richard RI was overcharged 50 miles = $50, 2gals of gas = $7 and a $20 after hours fee when I returned it before 4pm check in time. I was overcharged $77 plus tax. I’m not happy 850-294-2799
DOYLE SSmokey's is the best!
Zachary SThis place was outstanding
MAULIES PWhen I booked the reservation I had selected another pick up location. After I confirmed it showed a completely different location. The did not have a hand truck or furniture dolly available that I had selected in my reservation.
James GEasy pickup and extremely friendly service. A+++
russ pThis was my first time to Florida and Smokey made me feel right at home. The office was pretty casual, and you could even find a few large items for sale inside, like a grandfather clock and small upright piano, so it wasn't he traditional West coast office I was used to, but the service Smokey provided was top notch and I would 100% recommend others to rent from him.
DENNIS VOwner came in on the one day it snowed in Tallahassee so I could still pick up my trailer. Made things very easy.
ROSS PIt's not the location of the pick-up that was the problem, though they forgot my moving blankets and caused my time and gas to be wasted. Nor did they tell me everything I needed etc have with me when picking up the equipment. HOWVER, those things I can over look because it was the very least of my problems from U-haul. It is your entire digital check-in process that's the problem. It's the largest, most frustrating pile of dinosaur shit that I have ever experienced from U-haul. Just when I didn't think my experience with your company could get any worse, you invented NEW WAYS to introduce me to Hell itself and make me want to carry each individual box and piece of furniture 12 hours one way by hand. It actually took me LONGER to get to where I was loading up because of your digital ineptitude than it did to actually load your damn metal-box-on-wheels. What's crazy is I am the one doing all the damn work when it comes to registration, checking-in, filling and unloading the truck, and advertising your sorry business driving down the road with your logo on the side of the vehicle, and your prices STILL go up? The U-haul company is fucking useless, and I will pay more somewhere else just to never have to deal with your sorry asses again.
Jonathan TCharged for gas despite having filled the tank more than it started at
Charlie GVery nice people. It was a pleasure to do business with them.
Michael GNothing. Your associates were extremely polite and prompt with getting me set up with my rental so I could get to the meat-and-potatoes of the moving hassle.
Jessica BFirst time using contactless pick up. Will never do that again. Truck was clean. I ordered 60 moving pads. Called customer service and they had me go to another location to get the pads, they only had 6. Called customer service again (people at other location would not help) and they sent me to a 3rd location to get the pads. They had them and were very helpful. So 2 hours later and about 15 miles out of my way I was able to finally use the truck.
Karl SGreat customer service and very knowledgeable
JAMES TVery good service
Floyd FNo PC system and I need to jump the truck because no crank.
Victor RStaff members were very friendly, knowledgeable, and helpful. They went above and beyond. Truck was brand new. Thank you!
Sheila IVery prompt and friendly
JEFFREY WWe were there and he was on cellphone and waited on another customer while ignoring us
Amy PGuaranteed reservations are very important for us. We rent trucks and trailers for specific uses and dates. The $50 rebate is useless to us if we cannot get the equipment we need. Therefore, we normally use other companies that do guarantee our reservation.
Richard MHorrible experience at both locations. Amazing this company is still in business. The people who work there are simply the worst of humans.
KATHERINE ONothing
PRESTON RA bit of a wait but after the logistics was over it was all good.
SHAMEKIA BThe gas was not properly documented and they charged a fuel charge. I am still waiting for a refund.
WAKEELAH FMr. Fisher was cordial and so easy to work with!
David CWe would need more politeness and care for customers from them. Check in process and software was not friendly.
Ahmet SThe owner and worker were professional and nice. The location is extremely small as I did not feel comfortable driving on their lot but they were helpful to move things around. When I dropped the trailer in Auburn, apparently the trailer was damaged and should not have been used as the brake system failed. Thankfully, the drive was ok.
Regina JI don't think the equipment was well checked, we got a flat tire on the trailer.
Matthew CVery polite and good with the customers I really appreciate.
JOVO JI ordered my uhaul from a third party group. My experience with the uhaul help line was TERRIBLE the guy told me my truck was gone and he hung up on me when i was perfectly polite. I went straight to the third party uhaul dealer and he was amazing. Literally a wonderful human being. ❤️ I couldn't recommend that place enough, the uhaul help line guy needs to get fired though he sounded high and literally hung up on me. The guy I met in person tho was great.
Joycelyn EAvery thing was ok
MICHAEL BThe truck that I reserved was not available and there was only 1/4 tank of gas in the truck and the reading for the gas was false and I and put more gas in the truck then there was in it when I picked it up. I was still wrongly charged for it.
Michelle Yit’s a crappy building full of trash… when i returned the trailer no one was at the location….. i personally had to unhook the trailer… then yesterday they billed us for days after we returned it…. i want a refund and someone from u-haul to call me
Patrick KLocation was trashy, had shady looking characters hanging around and reeked of marijuana.
Dana SWaiting for $100 refund hold to come back
Michael AOnsite representative was helpful, very knowledgeable, and easy to work with.
Clifton MHad a reservation for 8:30. Had to wait 2and a Half hours before my truck was returned and ready
David PExcellent communication and service from start to finish.
Steven S