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MARILYN L
Customer Reviews for Smokey's Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very packed in with little parking, a Saturday at beginning of the month is chaotic, but the gentleman in charge worked thru the line of folks, however it was an hour of waiting before someone got to my 8:30 reservation at 9:30. Putting us behind schedule. Was only place in area that had available covered trailer.
Deborah RGreat
KAREN MArrived 11am on Saturday- found Empty building surrounded by trash. Called number on door- staff showed up 5 min later. Demanded trailer be put away where he wanted it “because I don’t want to have to move it later”, would have had to block 2 lanes traffic to put where he desired so had to circle block to put away trailer for him. Will not use this location ever again.
GARRISON BIt was a little crowded, but the representative was extremely helpful and kind. Would absolutely return to this location.
Michelle JTotal 180 from where we picked up. The gentleman helped us drop the trailer and walked us through the key drop for when the time comes for the truck. 10/10 would recommend.
Michelle JThe vendor was very accommodating. I had reservations at another facility and when I arrived the original vendor was not at the establishment. So, I went to the South Monroe vendor and They were able to take care of my needs and got me taken care of very swiftly.
Cheryl BBetter customer service.
Justin LCustomer service was good. the truck was clean and in good condition. I requested an appliance dolly in my order but did not receive one upon pick up.
BRENTON HThey gave me an Unsafe trailer with the wrong wheels.
Quincy CThe location looked like a junk yard. No one was around to assist. There was no room for me to park. I would like uhaul corporate to contact me. I’m not happy with my overall experience. This was the most stressful move I have ever done. I want a refund in some way.
Jonathan KKeep up the good work
Rhonda SI paid for the equipment moving pads and two dollys none of it was in the truck
DeNia MThe guy working was really nice and helpful. Will be coming back again.
Ethan SClean and friendly
TIMOTHY HI'm satisfied, so that says enough.
Kelvin HMake sure the rental is ready for pick up at the reservation time and not 1 1/2 hrs later
Shawn WCourteous, efficient and thorough.
Clinton BVery cluttered no place for customers to sit and wait. No a/c in the "office" t gentleman was super nice but the woman that worked there made me feel as if I was bothering her.
WYATT HThe guy was very professional I think he was the owner. The lady / receptionist was very nasty and unprofessional she a very rude and nasty attitude with everyone she had a conversation/ contact with. I have never seen someone at a business with this type of demeanor and for this reason I wouldn’t recommend anyone to do business at this establishment.
sherri bGreat customer service. Will definitely recommend this location.
Bloscile WFriendly and helpful to seniors.
Anthony WStaff was very helpful. I'll rent from them again for sure!!
RANDALL TIt was a really good experience.
BENJAMIN SGood service
JAMES TSmokey is happy. Honest. Caring.
Maximliang MKeep up the excellent service.
Clinton BService provider did not understand the braking components of the trailer to explain to the customer
Richard RI was overcharged 50 miles = $50, 2gals of gas = $7 and a $20 after hours fee when I returned it before 4pm check in time. I was overcharged $77 plus tax. I’m not happy 850-294-2799
DOYLE SSmokey's is the best!
Zachary SThis place was outstanding
MAULIES PWhen I booked the reservation I had selected another pick up location. After I confirmed it showed a completely different location. The did not have a hand truck or furniture dolly available that I had selected in my reservation.
James GEasy pickup and extremely friendly service. A+++
russ pThis was my first time to Florida and Smokey made me feel right at home. The office was pretty casual, and you could even find a few large items for sale inside, like a grandfather clock and small upright piano, so it wasn't he traditional West coast office I was used to, but the service Smokey provided was top notch and I would 100% recommend others to rent from him.
DENNIS VOwner came in on the one day it snowed in Tallahassee so I could still pick up my trailer. Made things very easy.
ROSS PIt's not the location of the pick-up that was the problem, though they forgot my moving blankets and caused my time and gas to be wasted. Nor did they tell me everything I needed etc have with me when picking up the equipment. HOWVER, those things I can over look because it was the very least of my problems from U-haul. It is your entire digital check-in process that's the problem. It's the largest, most frustrating pile of dinosaur shit that I have ever experienced from U-haul. Just when I didn't think my experience with your company could get any worse, you invented NEW WAYS to introduce me to Hell itself and make me want to carry each individual box and piece of furniture 12 hours one way by hand. It actually took me LONGER to get to where I was loading up because of your digital ineptitude than it did to actually load your damn metal-box-on-wheels. What's crazy is I am the one doing all the damn work when it comes to registration, checking-in, filling and unloading the truck, and advertising your sorry business driving down the road with your logo on the side of the vehicle, and your prices STILL go up? The U-haul company is fucking useless, and I will pay more somewhere else just to never have to deal with your sorry asses again.
Jonathan TCharged for gas despite having filled the tank more than it started at
Charlie GVery nice people. It was a pleasure to do business with them.
Michael GNothing. Your associates were extremely polite and prompt with getting me set up with my rental so I could get to the meat-and-potatoes of the moving hassle.
Jessica BFirst time using contactless pick up. Will never do that again. Truck was clean. I ordered 60 moving pads. Called customer service and they had me go to another location to get the pads, they only had 6. Called customer service again (people at other location would not help) and they sent me to a 3rd location to get the pads. They had them and were very helpful. So 2 hours later and about 15 miles out of my way I was able to finally use the truck.
Karl SGreat customer service and very knowledgeable
JAMES TVery good service
Floyd FNo PC system and I need to jump the truck because no crank.
Victor RStaff members were very friendly, knowledgeable, and helpful. They went above and beyond. Truck was brand new. Thank you!
Sheila IVery prompt and friendly
JEFFREY WWe were there and he was on cellphone and waited on another customer while ignoring us
Amy PGuaranteed reservations are very important for us. We rent trucks and trailers for specific uses and dates. The $50 rebate is useless to us if we cannot get the equipment we need. Therefore, we normally use other companies that do guarantee our reservation.
Richard M