Customer Reviews for Snake River Windshield
(U-Haul Neighborhood Dealer)

144 reviews

490 SE 1st Ave   Ontario, OR 97914

(541) 881-1383

Location Hours

  • Mon-Thur: 9:30 am - 4:30 pm
  • Fri: 9:30 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022: Closed

Services at this Location:

Contact Us

(541) 881-1383

490 SE 1st Ave
Ontario, OR 97914

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 4:30 pm
  • Fri: 9:30 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Amazing customer service!!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
3.0

I was flying in to Idaho to move my mother back to Pennsylvania. My brother, who lives local to the pick up location, reserved the truck about a month prior to pick up and reconfirmed the pick up date/time the week before. The owner confirmed and he also confirmed he would be there. When we arrived to pick up truck the place was closed so we called owner. There was some confusion of the reservation and truck. There was a truck 15ft on the lot and the owner said the cost would be $2,800 plus fees. My brother reminded him that he had quoted $1,700 and he said fees change due to demand etc. so it costs us more than $1,000 than quoted. Ugh! We had to take it since we had to load up and move that day. We processed the on-line paperwork, inspected the truck and got the key out of the box and left. The owner said he saved us $700 on the price.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

danette H. 
Rating:
4.0

Let them lock up the equipment so it won't be stolen

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

This is my new go to for u-haul rentals and windshield repairs the owner is great he works hard to make sure your needs are met his attitude is excellent and his yard is perfect for Pick up and drop off and his location is close the highway on and off ramp

andrew F. 
Rating:
5.0

Customer did not leave a comment.

zane P. 
Rating:
5.0

Good location easy to find , excellent customer service . They actually have an old school video game cabinet with many games to play

Raul M. 
Rating:
5.0

I was in a bind. It was sunday and no one was open. So i tried a couple places and no answer. Josh answered his phone and was at his shop in 15 mins to get me this truck. Im blown away at the all out amazingness of this man. Thank you so much! You have no idea what this did for my life! Thank you again. I will be back if i need absolutely anything in the future!

timothy B. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Fix potholes in parking lot

Elaine C. 
Rating:
5.0

Customer did not leave a comment.

Lark P. 
Rating:
5.0

Friendly and excellent customer service.

Rois C. 
Rating:
5.0

Customer did not leave a comment.

Ragan C. 
Rating:
5.0

Customer did not leave a comment.

Kitrick W. 
Rating:
5.0

Very excellent customer service and very helpful and friendly!

Patty W. 
Rating:
4.0

You need to have more available trucks in all sizes available. This was very difficult to find and I was limited to one truck in the whole town of Ontario oregon

Alicia R. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Jason, the guy who rented it to me was very friendly and helpful and was very professional. He is just a really great guy and I would definitely do business with him again.

Charlotte C. 
Rating:
3.0

As you know,,Make the deposit refund easier

RICHARD B. 
Rating:
5.0

Friendly staff and very helpful.

Eluterio M. 
Rating:
5.0

Customer did not leave a comment.

troy L. 
Rating:
4.0

Customer did not leave a comment.

Vicente G. 
Rating:
5.0

Josh Andrews was the best! He called around until he found us the truck size that we needed! I will and have recommended him! ! He also offered us his number to make any other accommodations we might have needed for moving.

shawn R. 
Rating:
5.0

The drop-off manager was outstanding. He went out of his way to help us and deserves a customer service award. He was on his way home and came back to personally help us. Many thanks! We were far from home and he was a solid example of a good businessperson and good neighbor

Rodney N. 
Rating:
4.0

The gas guide given was for 40gallon tank while ours was a 30g tank so we overfilled. A little frustrating. Lost about $15.

Cassandra P. 
Rating:
5.0

Uhaul app would not allow pictures to be uploaded when a change from the default conditions.

Paul S. 
Rating:
5.0

Keep your web site information up to date. I was looking for an open top 5x9 trailer in 97914 area. None were available on line. When I went to pick up my trailer there were two at the next U-haul dealer and two more at a U-haul location enroute to the area where I was picking up the items going in the trailer. Would have been much easier with an open top and larger trailer.

Lyle B. 
Rating:
3.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

wayne C. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Great service .

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Randall O. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Best service and inventory. All staff are polite, knowledgable, and efficient.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Do not have one price and then charge a higher price.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

The smartphone process is cumbersome and didn't work at all. Much nicer to have a live person to deal with.

Lynne G. 
Rating:
1.0

I reserved the trailer the evening before I planned on picking it up. when I arrived no body was at the store. I called the cell # listed for immediate service but it went to voice mail, after leaving a voice mail I went to a different location while I was there Josh called so I went back to pick up the trailer he had, when I returned I noticed a sign posted that stated I would receive $50 off if my reservation was not on time, when I asked josh about it his reply was " you seriously want $50 off? You seriously want a free trailer" and he went on to explain why he did not have the store open at the posted time and also that he was not aware of my reservation, In the end he did give me my $50 off, If a business is going to advertise $50 off if its not ready they should be ready and willing to stand behind that or the sign should be taken down.

Mike G. 
Rating:
5.0

Our experience with U-Haul over the weekend was excellent the truck was clean gentleman at the U-Haul dealer was fair and very courteous and we appreciate it all of his help

susan W. 
Rating:
5.0

Great service and very professional owner.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Josh was so thorough and knowledgable I can't imagine my experience being better. I had to transport a motorcycle and he suggested we use an enclosed trailer at no extra cost. this worked beautifully and allowed me to sleep soundly at night on our long trip home. Thank you Josh!!

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Dusty L. 
Rating:
1.0

never had reciver , it was up to me to have hitch reciver , it was said i could go to home depo and purchace one . it was all said i maid deal on line and not with snake , i asked is he not a rep for uhaul . it,s so inportent to take pictures of safety chaines ,((((( But as i was loading car on to trailer the trailer poped off the Ball . Me going to SNAKE WAS a MISSTAKE by online I was requesting TRESUR Valley .

Fred C. 
Rating:
5.0

Excellent customer service and clean, ready to go truck. Could not have asked for more.

danette R. 
Rating:
5.0

Nothing! the place is amazing!

Joshua A. 
Rating:
5.0

Josh was amazing! Very helpful friendly and knowledgeable.

THOMAS M. 
Rating:
5.0

Nothing you guys are great

Brandie H. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

This location was very helpful, I have rented a uhaul at another Ontario location and they didn't leave the keys and were not able to be contacted. These guys were amazing. They went above and beyond and even went out and checked my car for me when I couldn't remember if I had left it locked.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

Shannan M. 
Rating:
5.0

Josh was friendly, helpful and very willing to go the extra mile for us.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Snake River did a good job but I was to pick my truck up at 9:00 from another place that wasn't open on Saturday even though I was told they were. I will not use UHaul again. Your computerized system does not work and your service is unreliable.

Jean L. 
Rating:
1.0

Was stuck stranded on freeway with blown vehicle. Only way to get my vehicle to a mechanic was to rent "the only available truck",.. a 26' box truck! Then to a different dealer for a tow trailer! What a pain,Ok,..I get it, Ontario Oregon probably not a fully stocked Uhaul but shoot ok. Long story short, completely broke single dad now being charged an extra 118.00! For gas being just a hair below what I had used in gas. Nice to know a business as large as Uhaul would hire a lawyer and send me to collections over,..let's say 10 bucks in gas.. maybe. I won't use Uhaul again. I'll use Budget, Penske, or anyone other than Uhaul again. Service manager was a good guy though. This is a corporate issue.

Ellis S. 
Rating:
5.0

Thank you for the wonderful service

Regina S. 
Rating:
4.0

Customer did not leave a comment.

Ronald J. 
Rating:
4.0

Customer did not leave a comment.

Roberta H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Connie P. 
Rating:
5.0

Had a excellent customer experience I would not change a thing.

Michael S. 
Rating:
3.0

Overhaul your mobile app. It was a very frustrating experience, and took WAY too long. I had to re-enter credit data that you already had from the initial reservation.

Marlin S. 
Rating:
5.0

The guys working when I picked up the trailer were wonderful! Very helpful, answered all my questions and made me feel important. Great customer service with friendly and positive people.

Kelley R. 
Rating:
5.0

Sooo helpful...guy was busy with 3 customers...all by himself and got us all handled with a smile! Definately will return to this business when i need uhaul service!

Cindy L. 
Rating:
5.0

EVERYTHING WAS EXCELLENT

Lonnie R. 
Rating:
4.0

Appreciated only having to pay rental charge at time of pick up. Another Uhaul dealer I contacted wanted a security deposit from which rental charge would be subtracted. Site I used was closed when trailer returned so no problem to just drop off and go.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

lillian S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Snake river windshield. Has great customer service. Very knowledgeable in products

Wendy P. 
Rating:
3.0

Had such an issue trying to drop off 2 trucks and a car hauler. Two uhaul dealers were literally across the street from each other and neither of them could take two 26 ft trucks for me to turn in. One went to each of them totally confusing. They did not tell me that their was one right next door. This rental turn in experience sucked That is the responsibility of each uhaul dealer in this situation. Two big thumbs down.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Russell K. 
Rating:
5.0

Not much, my rental went very smooth

Ronald V. 
Rating:
4.0

Very helpful and organized. Easy in, easy out. Thanks

TIMMY S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany E. 
Rating:
5.0

U-Haul should have unlimited miles for in-town moves .

Mary H. 
Rating:
5.0

Gentleman w dealt with was very helpful, and very thorough in asking us about how our loading, towing, and satisfaction was with the trailer rental.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

Josh was awesome and made our experience so easy and stressfree! Thank you Josh! You have made us a loyal customer and we will come see you for all our moving needs!

blaine W. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

not a thing! Your representative was outstanding, very professional! The place of business was spotless, very organized. I will continue to rent at Snake river windshield

DOMINGO C. 
Rating:
5.0

The guys were great, very helpful and explained everything to us, equipment was clean and in great shape, would definitely recommend to anyone!

Tom M. 
Rating:
3.0

Customer did not leave a comment.

Isabel M. 
Rating:
3.0

The man that was there was so friendly and kind. I will always use this location in the future

Diana C. 
Rating:
5.0

Customer did not leave a comment.

lillian S. 
Rating:
3.0

Customer did not leave a comment.

Clay Z. 
Rating:
5.0

The guys at Snake River Windshield are two of the most personable and professional agents you have working for you. I've rented three times in the past 30 days and it's only been from them!!

william G. 
Rating:
5.0

The employee was one of the most helpful member of uhaul could have. He bent over backwards to make sure we were helped out.

jason S. 
Rating:
5.0

everything good

LaNae G. 
Rating:
1.0

Not the owner, but the worker there mislead me on my rental. A car dolly, him and myself discussed the one way rental. He knew I would drive my vehicle if the cost was to much. He quoted me $44.95 so I agreed to it. Said the drop off would be chosen when it was picked up. Cost ended up $206. Lot more details than this.

Diane H. 
Rating:
5.0

Absolutely nothing! Those guys were on the ball with things!

william G. 
No reviews have been submitted for this location.

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