Customer Reviews for Snjelectronics Sdot
(U-Haul Neighborhood Dealer)

Rating:

1.0

Location was not open, note on door said see barber shop next door, person was not helpful, pointed to another note that gave me a different drop off address. Very hard to find, parking truck was impossible. Helper was rude.

Rating:

3.0

Customer service rep Stephanie had a really bad attitude.

Rating:

2.0

The self serve app was hard to navigate. I got my text 11 AM for an 11am reservation however the person I spoke to said my reservation was at 8am. There was a lot of confusion which was super frustrating. The can was clean but had a rear tire low pressure light that was on which prevented me from seeing the initial mileage.

Rating:

5.0

Everywhere was perfect! I had a small issue trying to get the lock key from it's box to start the van, but a U-Haul advisor walked me thru the process step by step and I started driving right after. Thank you

Rating:

1.0

Nobody was there during pickup or dropoff, I didn't get any equipment even though I paid for it. their phone numbers didn't work.

Rating:

1.0

Frauds

Rating:

1.0

This entire experience was an absolute annoyance in every regard.

Rating:

1.0

Very poor experience all around, and I can safely say I will never use this location ever again. First, I couldn’t find the trucks. They are not at the listed address. There is a very faded, hand written sign on the door with the address that I probably wouldn’t have been able to make out if I didn’t know the area. Once I got to the address, I found a dingy, banged up, dated truck that reeked of cigarettes, had mirrors that wouldn’t adjust, and had a tire that was low on air. All in all it was just a negative experience and I would recommend other customers use a different location.

Rating:

3.0

Please change the address location for the Bloomfield location because it was very confusing

Rating:

1.0

1st time using a uhaul paid $200 to go from east orange to union for 1 day. Not worth the money the price for uhaul is misleading.

Rating:

1.0

Not good as my car tolled for parking in a property I payed for service

Rating:

1.0

U-haul had a truck pre-paid for me to pick up in Kearny, 6 minutes away from my apartment. I scheduled movers through the U-Haul app as well 2 men, 3 hours. My time was limited. I was supposed to meet them at 11:30 to start. My appointment was 10:30. I was not even told ahead of time there would be no truck available. I continued to call customer services for help but the wait was hours. So finally i tried a live chat. That too took long. Finally they responded with “truck not Available “ i asked what i was supposed to do where to go.. it took a long time for them to help find a nearby U-Haul . Finally they sent me to Bloomfield NJ… that was an absolute mess and eventually i looked at the time and it was passed 11:30.. the movers wanted to leave. I assured them i was doing my best.. finally after an hour i got the truck, it was not in good condition i thought i would breakdown.. i lost over an hour with the movers, and i ended up of course paying them the 92.50 each per for another 1.5 hours plus tip. I never received a refund or help on how to resolve it other than an email stating they’ll get to it in about 10 days… i never do reviews but this ended up costing as much as it would have if i just hired private movers.. pointless

Rating:

3.0

I didn’t know how the truck share worked but I called the number and they walked me through it.

Rating:

1.0

The location was closed and there was a handwritten note on the door saying to go to another location. I couldn’t return the truck using the app because it said I was returning to the wrong location and I had to call customer service to ensure I was not being charged extra.

Rating:

3.0

App experience is not good. I did not a verification was needed. Had I known I would have verified earlier. I had to place the verification request while I was at the lot and this wasted 30 mins of my time

Rating:

5.0

Great communication from the facility and super easy to pick up and drop off.

Rating:

2.0

The truck did not have the dolly & blankets that I requested & paid for. This made moving heavy furniture much harder. For some reason, I was forced to put a reference person. So someone from UHaul was calling my 75-year old dad asking him if he knew me. Idiotic.

Rating:

4.0

Make adding an additional driver easier.

Rating:

3.0

The process is ridiculous, I have to take pics of my license and wait for approval at the street. They do it before and give a reservation number for no reason, all done in the pjone and no one there to help

Rating:

5.0

I initially wanted to rate the location as poor because the actual location of where the uhaul trucks were and the address given to pick up were NOT the same. I actually stumbled on the lot where the uhaul trucks were because after stopping at 162 Bloomfield Avenue and finding the location closed I made a turn on a one way street and ended up driving 3 blocks until I could turn left on Jefferson Street to make my way back to Bloomfield Avenue. After making a left turn on Jefferson I made another left hand turn on a street that I saw would take me back in the direction of Bloomfield Avenue and after driving two blocks I happened to see a uhaul truck parked behind in a lot behind the post office on a tiny street. I arrived and then kept calling electronic place located at 162 Bloomfield Avenue. Thankfully after a hour of trying of dealing with the app, the gentleman who owned the electronic business who had a uhaul sign in the window of his business walked me through the steps of how to do mobile pick up. Had it not been for him I would have given up and not been able to complete my move. Moving forward I will only rent a vehicle from uhaul from a location where there is a live person who can take my payment in person and where the vehicles are on site in a lot. To say that this was a stressful situation is an understatement. I cannot stress how unclear the location of the actual Uhaul trucks were to where the storefront / location provided from uhaul customer svs were.

Rating:

1.0

First of all, the employee that was there was tremendous. Truly a credit to the world of customer service. That being said it was insane that it took an hour and 15 minutes to "contactless" pick up my rental. First, the app said that I had to be at the correct location which was the storefront for my after hours contactless pickup. However, the parking lot is a 5 minute walk from the storefront making this wildly impractical. Second, it required employee intervention to suggest I use the infinitely more functional website. Then, of course, since I'm using an interim license I was unable to complete my rental without customer service that's based in Arizona. We waited 30 minutes for an associate to call and to put my buddy onto the rental with his credentials. I had to put his information in 3 times...3, into the app/website. I have to tell you, this sucked.

Rating:

5.0

The location was great except they need to spend two minutes making a new sign for pick-up directions outside of working hours (the current signage is not legible at all). Someone who worked there saw us having trouble on the camera feed and came by on his day off to help us, unsolicited. Which was very appreciated. If you pick up your truck when they are open for business you won't have any issues. This is no fault of the business, but it is absurd that U-Haul surprised me at pick-up with a request for either a passport photo, proof of employment, or a signed lease. I made my reservation in person and talked to U-Haul multiple times, and even uploaded everything that I could the night before for pre-check in on the app, and nobody ever mentioned I would need to bring my passport along. The site also only allows live photo uploads, so I wasn't able to upload a screenshot of my lease. Luckily I was with a friend, who was able to take a picture of my phone screen showing my lease. Otherwise I would have to drive back home to find my passport. That would have been extra stressful because U-Haul sent me a half hour away to pick up a truck, even though there are many pick-up locations that are nearer to me. Those are all U-Haul problems though, and not at all the fault of this particular business!

Rating:

3.0

I wasn't at that location. I picked it up at 143 Grove Street, Bloomfield NJ.

Rating:

3.0

Parking was difficult for me personally

Rating:

4.0

The app was good when i used it 1 year ago. It is now much harder to use, it took 45 mns to check out. When returning the vehicle, the app didn’t work that well! There was a guy on site for U-Haul and he made the experience much better when i returned the vehicle. The customer service is also really good! I could count on them and was even called back for one of my queries. Overall, i prefer renting with U-Haul as it is easier, and quicker! If you update the app and make it kore efficient! It would really be perfect.

Rating:

2.0

Pésimo servicio el estacionamiento está largo de donde está la ubicación registrada en U-HAUL la oficina está cerrada y si llama al atención al cliente pésimo tardan en atenderte de verdad para mi primera y última experiencia con ellos

Rating:

1.0

Dirty trucks , trucks are all broken and scratched and not well maintained, dashboard lights were on like to check the engine. No customer service there

Rating:

2.0

The vehicle wasn’t at the location listed. We had to do some Internet searching to discover it was actually a few blocks away. Once we got there, the lot was so small it was very difficult to get the vehicle out of the space and to take confirmation photos.

Rating:

1.0

There should be someone there to assist in getting your truck . After making several attempts and speaking to the rep on the phone who arrived 45 minutes.after we started the checking process, it took us approximately one hour and 30 minutes to get the truck, moving which causied additional charges from the men that are hired to help. This is not acceptable behavior from a business.

Rating:

1.0

Air condition not working. no space for parking your personal vehicle. location of office is different from the lot and you will be informed about it when you reach the place and find the door locked with a piece of paper hanging with the details.

Rating:

4.0

It could be better to give clear instructions on the address because we lost a lot of time changing from a location to another. Also the equipment requested for rental was not there. We really needed them. After we found the right location, the process was easy and clear. Also u-haul customer service was efficient, attentive, fast and responsive.

Rating:

2.0

Horrible service no dolly , no blankets. Check engine light. You have to arrive to a closed location use geo location to check in then walk 5-8 mins to another location to find your truck

Rating:

2.0

Office was very unresponsive left my wallet in the van I rented and they would not get back to me

Rating:

5.0

Nothing keep doing what you are doing

Rating:

5.0

Great and convenient service provided!!!!

Rating:

1.0

Keys were in the wrong lock box. I was charged for a dolly that I was not provided.

Rating:

1.0

I never was able to receive my truck and never got the pin to unlock the lock key box so I went down the road to a walk-in. They told me I had to go back to the one that’s when I got a pin from them by that time was supposed to be back by 4 o’clock cause it was already supposed to be rented out to another customer by that time when they were gonna charge me so I didn’t take the truck. I would like to have money refund.

Rating:

1.0

Directions weren’t clear for actual pickup spot and then the lot was having new cement put in the driveway skirt making pickup and return complicated. Then the app was buggy during the the return. I won’t use UHaul again.

Rating:

3.0

You gave me a truck with no gas . I barely made it to a gas station

Rating:

5.0

Didn’t catch his name but the operator of this location was really cool. Will recommend

Rating:

1.0

The gentleman I spoke to at the rental pick up location was helpful and responsive. However, I received a vehicle that needed servicing (engine oil) which was discovered several miles after pick up. I contacted the general number at U-haul and was told to service the vehicle myself and that it was noted on my contract that if anything were to happen to the vehicle it would be my responsibility. I ended up going out of my way to purchase engine oil and added a quart to the engine. I also contacted U-haul twice regarding a drop off address in Warrensburg, NY which I never received despite asking repeatedly. Thankfully the drop off location in Queensbury, NY did not charge me for going over my miles. My overall experience was inconvenient and annoying.

Rating:

5.0

Wirh online booking, if the address of pick up location is different from online information please the clients.

Rating:

1.0

This location didn’t even exist. There was basically a barbershop and no parking lot for a truck or parking. We went to the closest U-Haul location to drop off the truck because it was so sketchy.

Rating:

1.0

No one was on sight, I had to call ( him ) for assistance as the app was not working properly. A less than 5 minute transaction took 35 minutes. Lastly, I was supposed to be assigned a drop off location however I was advised to do it myself. Terrible experience, I would never recommend UHaul nor utilize services again if applicable

Rating:

1.0

This was not a pleasant experience. The store was closed. PERMANENTLY. The hand written not on the door gave a number that was out of service. This caused many problems because I was instructed to go to another location a few blocks away to pick up truck but GPS thought I was in the wrong area and would not complete my authorization to get key code. The van smelled terribly of cigarette smoke. I spent 50 min in a cold parking lot conversing with your support on chat until I finally got key. You must not continue with this location. It is a scam if they are being paid. I have pictures to prove they are out of business.

Rating:

1.0

Awful place never rent a Uhaul from here. The location of the dealer on Bloomfield Ave is like a 30min walk through a dangerous area to where the trucks actually are picked up. They also tried to double charge me for gas, insurance when it was a 1 time trip. Really fly by night operation do not risk your money with them.

Rating:

1.0

The physical location was closed when we arrived for our scheduled Friday morning pickup. A sign on the door, which appears to have been permanently placed, directed us to a lot to pickup our reserved van. At the lot, very little in direction. After 45 minutes in the hot sun, waiting on hold with Hertz for 15 minutes and going through multiple steps on line we were able to obtain the keys. Very unpleasant experience. Will not rent from this location again. My prior experiences with U-Haul have all been pleasant and efficient. However, going forward I will look at other rental companies.

Rating:

1.0

Worst experience ever, never again

Rating:

5.0

Great experience. Simple and efficient and a highly competitive price.

Rating:

5.0

On line check in and the whole process to actually rent a truck on line was very difficult it literally took me over 20 minutes to have it done.

Rating:

3.0

The process/experience overall was very bad. System is very poorly designed. I reserved a truck which didn’t require me to have an account. Simply enter email and phone number to receive a confirmation #. But then when I show up, it says I need to login to my account to start the rental procedure… so I had to sit in my car and wasted a full hour redoing the entire process. The 2 representatives who helped me were very kind and very helpful. The system however, was just awful.

Rating:

5.0

Nothing, super easy checkin, friendly customer service. Highly recommend!!

Rating:

3.0

I had difficulty using your online pick up tool. It would not recognize my photo and drivers license even though I had uploaded it with my registration. Your request for more documentation (eg passport) is over the top. Why should I give you all my personal data? I was able to get the problem resolved by spending 30 minutes on the phone with the 800 number. That's way too much time to waste. I also was disappointed in the truck's performance. I picked it up with a full tank, drove 20 miles and when i refilled the tank it took almost 4 gallons! Is the truck that inefficient or was the tank not really full. Next time I rent I will look for other alternatives.

Rating:

2.0

1. the uhaul app didn’t work. 2. The day before I could sign in and call customer service. Costumer services was indifferent and dismissive about me not being able to log in. They said it wouldn’t matter. But it did. I needed more info than I had on hand and it caused confusion. 3. The truck was not at the address given. 4. Ignition for truck wouldn’t turn over unless her jerked the steering wheel several times. 5. Didn’t receive furniture pads Just a bad experience overall

Rating:

5.0

Awesome place awesome experience very user-friendly

Rating:

2.0

It’s a hole in the wall and drive right past it. Not up to U-Haul standards.

Rating:

1.0

Renting this van was THE MOST stressful thing I have ever experience IN A VERY LONG TIME! Years ago I had used the same location (162 Bloomfield Ave, Bloomfield NJ), but had forgotten how HORRIBLE it is. You get there and no-one is at the shop. I waited for a while. Nothing! there is a paper taped to the door to call if no one is there, but both #s had voice mail boxes FULL. The sign said to go to 143 Grove St., but when you get there, that is the address of a convenient store. Felling completely confused looking at my GPS, I walked out of my car and asked inside the store, who didn't (or pretend they didn't) kno nothing about a UHaul office. It took me 10 min to decide to walk around to discover the trucks. It took me another 45 min to be able to do all the stuff via mobile. I know about a thing or two about technology, but even I could barely handle it doing this over a freaking app!. Had to call Customer Svce several times for assistance. I wanted to ask a couple of things about gas, insurance BUT INSTEAD i was there in the middle of an empty lot reading tiny words I could barely made sense of! THIS LOCATION/ UHAUL SHOULD NOT PUT THEIR CUSTOMERS THROUGH THIS. THIS IS THE WORSE SERVICE I HAVE EVER EXPERIENCE! I HONESTLY DESERVE A REFUND! I got to my appointment very late and that cost me an extra $200! All because if this horrible service!

Rating:

3.0

There was no customer service even though when booking online it says someone will be there at the stores hours. And it's not this locations fault but the organization for uhaul returning service is just very tedious and confusing at times. This location isn't bad but how things were set up.... not great. And i never received the equipment i paid for.

Rating:

5.0

Easy pickup and drop off for the truck.

Rating:

4.0

I've read the reviews for this location and its not as bad as people make it seem. First off be prepared. Arrive an hour in advance of your scheduled pickup so you can go through the process of obtaining your vehicle. It's simple and easy.

Rating:

1.0

I arrived to pick up my u-haul and had the same assigned truck number and lock box code as another person arriving for pick up. They took their van and we were left waiting for an hour for someone to help us. this was very inconvenient.

Rating:

2.0

Communication from location was confusing. Self pick up too complicated and time consuming. Vehicle had damage to passenger mirror, which we didn’t notice until already on highway. Return instructions conflicted between official U-Haul communications and location texts.

Rating:

3.0

The text to drop off said a different address than what the gentleman on the phone told me. When I get there a note on the door tells me to drop off the keys at the barber shop next to the electronics store. The guys in the shop tell me to call the number listed on the paper instead. The gentleman I spoke with on the phone was nice and told me where to go but I wouldn't have had to call him in the first place if the text I got was correct. So wasted time trying to figure out where to park only to realize I was given the wrong drop off area. Overall the truck was decently maintained. It is very dirty at the driver's side and needs to be cleaned. There's dried dirt visible on the floors. I'm sure you can see it in the photos I took before taking the truck. I hope someone sees this and makes necessary changes so people who do rent from here in the future don't have to deal with this frustration.

Rating:

1.0

The location listed online not the actual location. Trucks are at a separate lot several blocks away. They put a tiny sign in the door inside, impossible to read from outside. The hand truck I needed wasn’t loaded. No one at the location could help fix.

Rating:

5.0

Every thing went well with the truck I got but I needed a bigger one but they only provided me with the 10 inch when I ordered a 26inch

Rating:

1.0

The sign in process was pure torture. I had to sign in to the website 3 or 4 times. It kept making me take pictures, and then not uploading them. In all, it took an hour to complete the process of just renting the truck. The woman who I was on the phone with at U-Haul was EXCELLENT. She walked me through the stupid website. If it hadn't been for her, I would have walked away.

Rating:

5.0

I hope this parking lot has CCTV or Video Camera to monitor and recorded any crime if committed.

Rating:

2.0

The truck wasn’t stocked with the equipment I ordered. I had to wait until the store opened and then wait another 30 minutes for someone to walk over with the supplies.

Rating:

1.0

Dolly was full of mud, made our apartment and building dirty.