Customer Reviews for SNK Specialties Inc
(U-Haul Neighborhood Dealer)

232 reviews

811 Hwy 441 N   Clayton, GA 30525
(Red Building)

Location Hours

  • Monday - Saturday:
    9:30 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    10:30 am - 12 pm / 1 pm - 4 pm

Services at this Location:

Contact Us

811 Hwy 441 N
Clayton, GA 30525
(Red Building)

Services at this Location:

Location Hours

  • Monday - Saturday:
    9:30 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    10:30 am - 12 pm / 1 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I recommend Judy all the time. She takes the time to make sure you are taken care of! The best..

Walter G. 
Rating:
5.0

Judy was fantastic! Easy breezy check in! She gave me pointers on driving the truck and was an absolute delight!

Suzanne M. 
Rating:
1.0

I am not sure if this is a location problem or a Uhaul problem. I arrived at the site at 8:30am to pick up the truck. The truck was not present. When calling Uhaul, it tool a while to get the information and the 20ft truck I had rented had been given to someone else. The only truck left available was a 26ft truck. I did not want that big of a truck, but agreed to take it since there where no other options. By this time it was about 9:10am and I realized I had missed a call from the local rep. The local rep stated that she had a 20 ft truck and she would be there about 9:30am and that the 26ft truck was to go to another customer. I waited. The rep showed up about 9:45am. She gave me a 20 ft truck. By this time I had people waiting for me for about and hour and half to assist in the move. We loaded the truck a little after noon and had a 2 hour drive on a hot afternoon (85F). The air condition on the truck was not working which made for a long 2 hour drive. Upon returning the truck, I explained to the other Uhaul rep I was not pleased and expected to be compensated for my poor experience. I hope Uhaul will read this and reply.

Michael H. 
Rating:
1.0

The experience on October 9th was bad in that our rental was unavailable after having everything set up to transport that day. We received a call late Saturday afternoon saying we could not pick up our reserved truck in Franklin NC. But we could pick up one in Cashiers, 25 miles away. This would require my wife to drive me there and make a 50 mile round trip in the mountains. then we asked about a Saturday pick up for no extra day charge. they said YES so I asked would they guarantee an agent would be on site to the posted closing time. U-haul said they never had any problem with an agent not being on site until closing (hold that thought) i did not take that chance plus it would take up the rest of our evening. This required us to make a second trip on October 16th. I set up the rental with a live agent. Picked a site with a live agent on site. Then the agent called late Friday night to say they would not be on site when I arrived.(this never happens, huh) Took additional info to make the truck available. Left me a number to call if I had problems. Left a number on the door to call or text. I could not get logged in after I arrived. called the number and the voice mail box was full. No return call. texted. No return text or call. I called U-haul and stayed on phone for 30 minutes while they tried to get a manager on the phone to help. Could not locate anyone so they dumped me to the Customer Service line and no one picked up. I called U-haul again and the rep could not help. After 15 minutes they dumped me to a help desk. No one picked up. I called U-haul again and finally got the online process to go. She said because I was late picking up, the online system would not let me progress. never heard of that but I was supposed to see a live agent on site anyway. Now I have just enough time to make it to my destination so I called the vendor to wait and not close. The truck is on empty. I have to stop for gas. On the way, I pressed the brake and thought someway hit me. It was the hand trucks in the cargo area hitting the wall because they were not secured. Had to stop and fix this. And I had requested a "furniture dolly" but they left me with "appliance hand trucks" Wrong equipment. By this time I don't think I can make the appointment and will have wasted a day driving an hour here and spending another hour on the phone. only to come up empty. The only good side was the vendor closed but waited on me. And her husband helped me load because I had the wrong equipment on the truck.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

The attendant there I believe her name is Judy I've rented from you guys for five times in the last six months for a local construction ones and she is always accommodating I will not rent anywhere else

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

BARBARA P. 
Rating:
1.0

I rent a lot of uhauls. Had to use this franchise because my regular one was out of trucks. Judy at this franchise is NUTS!!!! I waited an hour and 17 minutes for her to help me. In checking with other people, I find that her lack of business acumen is widely known!

James M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Great overall experience!

GERI F. 
Rating:
5.0

Customer did not leave a comment.

Dana D. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

KARLENE S. 
Rating:
4.0

Customer did not leave a comment.

CECIL B. 
Rating:
4.0

Customer did not leave a comment.

Alan P. 
Rating:
3.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Owner was very friendly and came out to show us where to park the trailer. Great customer service and will use this location again.

JOSIE B. 
Rating:
5.0

It was very hot and AC did not work. Other than that a great experience.

Lewis T. 
Rating:
3.0

Customer did not leave a comment.

TOM J. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Friendly staff, clean truck, drove well and was just what I needed!

Debbie U. 
Rating:
1.0

Trailer was not swept clean prior to rental. Business owner was not at location during posted hours and left a note that she was gone to conduct necessary business and would be back soon. So reservation was not ready at appropriate time. Because I was in a hurry after this delay, I missed that additional coverage had been added to the contract which I had previously declined. Would like to receive a call from a representative from Uhaul.

Brad B. 
Rating:
4.0

Nothing

JAMES K. 
Rating:
5.0

The location was great. Friendly lady. The truck was trash. AC didn't blow and the truck died and I had to have someone jump start the truck. Took hour out of my rental. Then I was afraid to turn it off so I had to leave it running and that wasted gas and cost me more money. Very upset. I tried calling customer service TWICE. I held for 25 minutes and then over an hour to speak to someone. I finally gave up and stopped wasting my time with U Haul.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Winston S. 
Rating:
5.0

Customer did not leave a comment.

Mckenzie L. 
Rating:
5.0

Judi is very nice and helpful.

Mike K. 
Rating:
2.0

Well the lady there was not very knowledgeable when it came to equipment. Had to do everything myself and all she did was take picture of hook-up. No help with checking lights or anything.

Patrick D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Drop off trailer, done easy

Sandra H J. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

MELITA H. 
Rating:
5.0

Great location! Tons of parking and turning space. Beautiful Rabun, GA.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
3.0

We turned the equipment in a couple of hours late due to our late start of the move. My account was charged an extra day for the truck and the trailer which I feel is unfair due to the problems Uhaul had in getting our truck at the start. I would hope that Uhaul would return the late charges to me. Waiting to hear from someone!

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
3.0

Check in SLOW... in person.

Anna S. 
Rating:
5.0

Everything was great untill i loaded the truck dc1497c It clearly hd a bad bearing causing me to have to leave half my load including a motorcycle. Another month of storage i have to pay it was basically 100s of dollars wasted. But Judy was awesome, this MCO is lucky to have someone who gives a shit. I put in a message to be reached by the AFM seeking compensation or a were sorry but instead recieved NO- THING I was a uhaul employee, Under John Brik, Montey Montalvo and Ed Hatcher this is not the way we did business. What happend to Amerco? when did the customer no longer become the only source of money? Im guessing at the EOM you will review this. We are still waiting on a phone call

Steven M. 
Rating:
5.0

I rent from this facility often. The transactions are always smooth, quick and friendly. Hands down the best uhaul experience I've had, and I've had a lot.

Brooke S. 
Rating:
3.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Judy at the drop off location in Clayton, Ga was very helpful and personable.

Elizabeth N. 
Rating:
5.0

Judie was incredible and great to talk to. If I'm ever in the area again I will definitely rent from her!

Rahmel F. 
Rating:
5.0

Outstanding customer service. Judy was extremely helpful and went the extra mile. She gave me million dollar service! Judy has my highest recommendation.

James D. 
Rating:
2.0

First, the attendant was not at the location, despite my calling the day before and verifying the time I would pick up the equipment. Upon her arrival, she insisted on voiding the reservation I had made and reentering it with no hurry, trying to sell me a utility barn and filling me in on her life story. Then, she told me to hook to a trailer that was parked atop the hitch of the trailer behind it, causing it to hang up on that trailer's hitch, leaving no way to unhitch it from my truck to change to a different one. In the end, she brought out a jack and I manually jacked the end of the hitched trailer up after carrying a cinderblock to prop the jack on so it would be high enough to pick that dang trailer up. No apology from her. Also, the dolly we reserved was not available until the following day after pm. When I mentioned I'd been depending on that dolly, she said since I wasn't moving an entire house I didn't really need it anyway. And that all she got was commission, anyhow. Y'all, I am a 52 year old woman waiting on my second knee replacement and with severe osteoarthritis in my hands and was with my 82 year old mom... In total we spent over two hours during the ordeal at this location which should have been a simple hitch and go. I would advise you pick another place to rent from. Dismal customer service.

Reika S. 
Rating:
1.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

It took me awhile to figure out the mobile app, but that is not this location's fault. I am just old.

THOMAS P. 
Rating:
5.0

She does a good job.

THOMAS P. 
Rating:
5.0

The lady who checked me in was very pleasant and helpful. One improvement would be making sure the address is correctly listed and a comment is made it is behind the red building. I had a hard time fining it and GPS didn't seem to be correct.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Domenick R. 
Rating:
1.0

Be honest return customers phone calls I was charge over what my usage was

Judy B. 
Rating:
5.0

Uhaul .com and phones were down most of the day on 4/18/21. I could not complete the return of the trailer online. It was very frustrating

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

JORGE E. 
Rating:
5.0

This lady is wonderful to work with

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Awesome service sweetest lady

Kayla D. 
Rating:
5.0

Outstanding service. Highly recommend!

Keith A. 
Rating:
4.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

MIKE E. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Judy was great on helping.

James D. 
Rating:
1.0

The lady that was supposed to be there to check out was gone left note on door had to run errands waited an hour never showed and then went to drop off and she was gone yet again

David J. 
Rating:
4.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Old shed I guess and old lady who was not available at check in. She was congenial enough but basically called me a liar when I said the gas meter was incorrect on contract...If I don't get reimbursed here you will be roasted on social media for taking advantage of seniors. Own it

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

IAN R. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Joy G. 
Rating:
5.0

Nothing at this time.

IAN R. 
Rating:
5.0

Customer did not leave a comment.

ken T. 
Rating:
5.0

Customer did not leave a comment.

ken T. 
Rating:
4.0

There is no sign on the main road indicating where the uhaul place is. It's behind a very large thrift store. Wasn't easy to find

kim P. 
Rating:
5.0

Customer did not leave a comment.

yvonne B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Judy was very helpful and I appreciate her help on my my rental .

Dennis S. 
Rating:
1.0

Customer did not leave a comment.

Kevin V. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Also very nice lady and will help anyway she can !

Garrett J. 
Rating:
5.0

Customer did not leave a comment.

DAVE Y. 
Rating:
5.0

The lady that helped us was so very helpful and friendly. She was very knowledgeable to the product and our needs.

Barbara G. 
Rating:
1.0

They gave me a trailer with known tire issues that I had to change myself before driving 500 miles during the night. stopping often to make sure tires were good.

randall M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Grant W. 
Rating:
2.0

Great location in a small town. However, when I dropped off there was no one there and a note pinned to the door advising to call. When DID called the call went to voice mail. So, I dropped the contract and key in a lok box. That didn't make me feel too goodl about completing the process. I'm fine with someone doing this as long as they answer the phone as the note advised.

Suzie C. 
Rating:
4.0

Customer did not leave a comment.

Therol B. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Truck operated great and the check-in and return experience was extremely friendly and professional.

Dennis H. 
Rating:
5.0

fine no problem great 👌 dealing with U Haul

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Leighanne J. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

carter E. 
Rating:
5.0

Judi was professional, kind, considerate of our time. Equipment was clean and sanitized!

Bruce B. 
Rating:
5.0

Manager was very helpful.

Donald E. 
No reviews have been submitted for this location.

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