Customer Reviews for Sohana Five LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Definitely would recommend! Workers are very understanding and helpful

Rating:

5.0

Ciara and Jerry were great

Rating:

5.0

Nothing at this time. Great experience.

Rating:

5.0

Jerry is great! Had a great experience here renting Uhaul truck about 8-9 months ago, so I came back. Great experience this time too. I'll be back again in about 4 months. Thank you Jerry. Thank you AM/PM Uhaul rental location @ 2341 w/ bethany home rd. Chad

Rating:

4.0

Nothing Ciara was very helpful

Rating:

5.0

I had a really terrible experience trying to rent a vehicle. I would love to have someone reach out to me from customer support to hear about my experience.

Rating:

1.0

Took me 2 hours just to get the truck even with reservation

Rating:

4.0

I'm good it was a quick and painless experience

Rating:

1.0

The original car I was assigned to was GROSS! The chairs were COVERED in pet hair. The dashboard had some sort of huge slip that ran down to the cup holders. And to conclude the gas was on E. To add my rental time was for 8am so I’m sure I was the first customer to rent that particular van for the day. Additional the truck they provided me with clearly indicated on the dash “ air bag censor malfunction”. No airbags and a COMPLETELY unsafe. And the cleanliness of the vehicle was no well. LLC companies partnered with U-haul was not a good experience in my case.

Rating:

1.0

Yall are pieces of shit. And I will get Uhaul shut down

Rating:

1.0

I picked up my rental and the gas gauge was at 1/4 tank. I returned it with the same amount of gas (if not a little more) than it had when I picked it up. Now I see that I was charged a $71.25 Fuel charge? What is this scam? I took a picture of the gauges when I picked up the vehicle for proof. I want my money refunded for this overcharge.

Rating:

5.0

No sin comentarios, todo fue rapido y facil.

Rating:

5.0

This place was awesome! Made it super easy for me.

Rating:

5.0

Courteous and friendly

Rating:

5.0

Better indication of where the office is or where to go.

Rating:

3.0

Staff was nice. Truck was HORRIBLE. LET ME REPEAT THAT: H O R R I B L E. That truck shouldn't even be on the road. In that regard, worst U-Haul experience I ever had. Have the district manager or someone hire contact me about this rental. And I mean it. I'm not just venting. Stefano Guglielmi 480 973-4535

Rating:

5.0

The staff working about 10am on 12/21 had the best customer service!

Rating:

4.0

It was fine at the pickup the lady cici was very helpful but I had to go three different locations just trying to get it dropped off other than that the experience was great

Rating:

3.0

Did not have a dolly I requested and the truck was not in great shape

Rating:

4.0

Had to move my reservation here, as my original pickup did not have the truck I reserved and was closed. This place was open, the people working were nice, and the truck was actually there.

Rating:

3.0

There was a little misunderstanding about if the payment went through but it got worked out. I got what I needed to get done done. Thank you.

Rating:

5.0

Person in charge of this location was best I’ve ever experienced with U-Haul.

Rating:

1.0

Charged me for no reason

Rating:

4.0

I think that the agreement/contract should not be finalized till both parties have reviewed and agree to the fuel level on the vehicle. This is a gap in your process.

Rating:

5.0

Everything was great.

Rating:

5.0

Todos estaba exelente

Rating:

1.0

Have the truck ready and cleaned. And get the checking out faster.

Rating:

2.0

There were guys fighting by the truck and yelling at each other. The location did not feel safe or well taken care of. I would not use this place again.

Rating:

5.0

Gee was awesome he explained everything in detail to me and was very friendly the place was very clean we did a walk around the best thank you very much

Rating:

3.0

The Uhaul experience itself was fine. Pickup was rough as the guy took 45 minutes to give me the truck and the wrong tow dolly. My dropoff location at Alliance Storage in Bend, OR closed an hour and a half before posted hours which complicated things quite a bit and caused a major inconvenience with my moving timeline. They need to do better. Thankfully, I received a call from Uhaul directly to change the dropoff location to the U-Haul Storage of Bend that fixed the situation entirely. Those guys were awesome and Cody made my day!

Rating:

2.0

It was a gas station with only one employee so it was very time consuming waiting for help. Luckily I took a friend who helped me unhitch the 6x12 cargo trailer. If a female would have to return a trailer I don't know how she would have managed since the employee was also a female.

Rating:

5.0

It was all good ans Jerry was on point!

Rating:

5.0

Great customer service.

Rating:

5.0

They were awesome! I locked the keys in the U-Haul after dropping it off and they were able to take care of everything with ease. Thank you again!

Rating:

2.0

It took over an hour to check in because the guy didn't know what he was doing. He had to continuously stop helping me in order to check out the gas station customers. He ended up calling someone at home to check me in who kept talking to his dog. The truck only had 3/8 tank of gas. Which was very inconvenient to start the trip having to fill up. I will never use this location again.

Rating:

5.0

Was great for us taking our daughter to GCU. Staff were friendly and helpful.

Rating:

5.0

No Comments.

Rating:

1.0

When I had signed up for my U-Haul, I was promised a guarantee of price and when I got there to pay the price increased, but I was trying to move colleges so I didn’t think into it too much so then it actually led to me being charged $27 for gas because it went down a millimeter like it barely moved And I went 4 miles and that was to school and back in total and then I asked if I needed to put gas in it, but why would I want to pay 4 gallons for someone else when I only went for miles not even a gallon it barely moved and the only reason it all is because I actually had to wait 30 minutes past my reservation for him And it was rattling because they change oil so they also put me at risk

Rating:

5.0

Thank you 🙏 it was a great experience renting with you guys. Definitely will come back for the next time

Rating:

4.0

Sanitizing seatbelts and the interior of the cab would be beneficial.

Rating:

5.0

Only thing is that the location didn’t have the 4 dozen furniture covers that I ordered. And turns out in only needed either 1 utility dolly or a regular dolly. I chose the utility dolly.

Rating:

2.0

The rental could only be handled by the manager and I had to wait for him to get there - he was not there at the expected pick up time. All transactions were handled on his phone. And the truck had a little less than 1/4 tank of fuel.

Rating:

1.0

Worst experience I’ve ever had in my entire history of renting with uhaul and I am very disappointed in the unprofessionalism I experience as well.

Rating:

5.0

It was so hot out, I could not back up the trailer, he came out and disconnected it and hauled to the spot!!

Rating:

5.0

Nothing! Keep up the great work

Rating:

2.0

While the man at the gas station was nice, it was disorganized and I waited for a very long time to get served. They are also using a cellular phone to do these transactions which does not build any type of consumer confidence at all. It seemed very sketchy, to be honest, and was not a comfortable transaction or experience.

Rating:

4.0

The location was fine what wasn't fine is UHAL canceled my original reservation then sent me to this location 2341 W. Bethany Home they told me that the cost would be the same which was $45 but I ended up paying $75 with no clear explanation as to why

Rating:

5.0

Good job

Rating:

2.0

Truck cab smelled like urine.

Rating:

1.0

No one was there to verify drop off. Not a single U-Haul employee was able to assist us.

Rating:

1.0

They are clueless, disorgnaized, and wasteful of time. Their computer sytems don't connect to U-Haul, which is like the blind leading the blind. I recommend going directly to a U-Haul office, and not one of these satelite locations that are ran by others.

Rating:

5.0

Did we had a hard time getting the car hauler we had to go to two places they were directing us to four different places till we finally got it. Jenny was a big help to us over the phone and she also come and save it as for all the hassle that we went through and very thankful for her. Also when we picked up the hauler we are in the big hurry and Jerry was a big help at that location.

Rating:

5.0

GREAT SERVICE, KNOWLEDGEABLE, EMPLOYEES, EASY ACCESS TO THE LOCATION AT 2341 W BETHANY HOME RD PHX AZ. VEHICLE IS CLEAN AND EASY TO FUEL AT CHEAP RATE AND QUALITY GAS, 24 HR SERVICE IS A PLUS POINT. BUPINDER

Rating:

5.0

They were very responsible

Rating:

5.0

Door on the van had an issue, was hard to close. Otherwise all was well, no problems. (Might be nice to have cruise control).

Rating:

5.0

The location was clean and convenient and the representatives helpful. However, it was quite a distance to get there considering I'm in the big city of Phoenix, AZ, and it put me over my miles. Otherwise, I'm a happy customer.

Rating:

5.0

Everything is perfect

Rating:

4.0

The vendor had a hard time getting in contact with a main u haul branch for billing and technical assistance. I would suggest a remote vendor special phone # so they could have a direct line to the services they need to service the customer. Also I need a ball changed out from my hitch. After almost 4 hours of phone calls by Bruce Alberto at your store. None of the uhauls in the phoenix area had a 1 7/8 socket to remove my tow ball for me. Unbelievable, you need to give your people the tools to do the job for your customers. I ended up having to buy a different / hitch and ball from you just to tow your trailer. Then today I went to drop off the trailer in the Tucson area. I asked the rep for directions to the store. They gave me the wrong directions!!! I then used google maps and found the store. When I asked the young man why he gave me the wrong directions. He said he didn’t know the area. Please train your staff to be up front with your customers. Suggest google maps if they don’t know the area. Other than that… the trailer was good and the people were friendly and helpful. They did the best they could with the tools you give them/(corporate). PS one nice lady gave me a discount for my troubles.

Rating:

5.0

I think that the service was great and overall, very satisfactory no need for improvement unless ya'll going electric on trucks. lol!