After returning my U-Haul I received a bill for over $100 stating it was for mileage when I paid at the store before my rental and double checked after I dropped it off to make sure I didn’t owe anything. Plus the mileage charge was incorrect. I went from i17 & Bethany home to 59th Ave and northern and then from there to olive & 53rd Ave twice. Then from olive and 53rd Ave & olive to i17 & Bethany home to drop the U-Haul off and they’re trying to say I went way more miles than I did.
HANNAH C
Sohana Five LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85015
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Customer Reviews
- 4.0 Average Customer Rating
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The people at the Sohana Five were very helpful. It was a very good experience.
PHILIP Mhad to get a different Vichelle because first one was full of dog hair and ashes ......
Hailey MThe worst experience ever in my life. This location is very dishonest and poorly trained. Brought the equipment back in less than a day and was charged for several days and when trying to get a refund and have corrected my payment method was charged again and still not the correct price. Just a total debacle. I have still not received the correct price or my money refunded. Just lip service basically at this point. The so called manager couldn't fix and ended up charging my payment method more money incorrectly. Supposed to hear from a higher up and still no contact. I can not recommend this location at all. I would not trust this company for honest prompt service or response. I will have to dispute service with my bank and report for fraud and theft..
Craig CNo one was available to check me out when the vehicle was returned. I did not receive a receipt until later that evening. Also, the dolly and furniture roller were not secured like I’ve seen in the past.
Vanessa T