Customer Reviews for Sojo Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sojo Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Arun N. on

Rating:

None

Eric S. on

Rating:

It was all great!

Julie V. on

Rating:

Best service ever!

Mary G. on

Rating:

Customer did not leave a comment.

Aric S. on

Rating:

Customer did not leave a comment.

Jaeden H. on

Rating:

Customer did not leave a comment.

Elena V. on

Rating:

Very nice and professional. It was a very pleasant experience.

Tyler C. on

Rating:

Justin was the man! He worked very well with me and got me out the door quickly.

Tom P. on

Rating:

Great overall experience! Made everything simple, a very clean and well-organized location. Couldn't be happier!

Gina B. on

Rating:

Wonderful experience! Sojo Self storage is wonderful! JJ the manager there really knows the business! He's also very accommodating.

Rachel W. on

Rating:

The location wasn't the problem. It was you goddamn service!! My license was expired, so I had my roommate enter her information so she could drive it and I was put on fraud alert and had to wait 3 FUCKING HOURS until Sojo Self Storage opened so they could verify my identity. I explained the situation to the person reviewing my info on the chat in the Uhaul app, but this still happened and we ended up missing our move out crew costing us $200 that we paid in labor because we couldn't pick up the truck in time.

Lance P. on

Rating:

Mobile pick up was great, I sat for 20 min waiting for approval. That was way too long. I almost was late for my scheduled help because of that.

Curtis M. on

Rating:

Great service, incredibly nice.

Steve B. on

Rating:

Online return after hours (the night before my truck was due back) was glitchy. Told me that I owed another $38,000! After several calls the next day, I was assured that I didnt really owe moe money than I had already paid.

Hailee K. on

Rating:

Customer did not leave a comment.

Jason C. on

Rating:

Customer did not leave a comment.

Mark A. on

Rating:

Good rental location. Equipment was ready and clean when I arrived and I didn't experience any unexpected charges. Recommended.

Cameron T. on

Rating:

Customer did not leave a comment.

Satya C. on

Rating:

Customer did not leave a comment.

Dominic T. on

Rating:

The customer service was excellent!!

Alison M. on

Rating:

The truck hadn't been cleaned out since the last person used it. I found out when I got to my location that the dolly was missing and all the moving blankets were out in the back of the truck. The truck was also pretty dirty and needed to be swept out. The steering wheel needed an alignment too, you had to have the wheel turned about 15 degrees to the left to drive straight.

Lynette T. on

Rating:

Poor customer service or people's skills. The representative named Justin, was being totally rude and did not the the reservation check out when it was already done by mobil but the transaction had a glitch. Well, instead of calling customer service, he said get out of the office he was closing. I called myself while he was pushing me out the door and the representative on the phone took care of the problem, and I handed the phone to Justin as he was leaving. The representative said, "You can help this customer, I fixed the problem." Justin said, "Oh well, she can do mobil app because I am leaving." So what could of been a 5 minute transaction the representative on the phone stayed with me for about 2 hours to finally check uhaul out on my mobil. Uhaul is great but they should consider taking away from this location whom does not represent well.

Ernest A. on

Rating:

Uhaul needs to improve their systems to avoid the problem that I had. I used my master card to pay for the reservation and at that time I was told that I would have to pay an additional $100.00 deposit due to the type of card I used and I had to pay it in cash because their system wouldn't process the deposit in any other way. I was then informed I would receive my deposit back in cash when I dropped it off and I am still waiting for my deposit to be refunded to my account rather than in cash like I was told

Greg S. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

I have no complaints about this location. Justin ended up saving the day when the second reservation I made with a Uhaul representative over the phone was for a closed location. WHAT A JOKE!!! Your business is a joke if your people can't even schedule a uhaul pick up at an open location!!!! What's even worse is I had to reschedule over the phone because the first idiot scheduled me for a truck in West Valley. That's over 20 MILES AWAY from my location!!!! Your call centers are obviously not well trained to do their jobs. I had to drive to two different locations today due to their mistakes. I will NEVER be doing business with your company again and I intend to spread the word about how atrocious your customer service is.

Jaron O. on

Rating:

Didn't like how my pick up and drop off locations we're changed

Jon S. on

Rating:

Customer did not leave a comment.

Charles B. on

Rating:

Dropoff at Storage unit location: YAY

DONNA D. on

Rating:

Great and especially easy experience. Thank you

Samantha S. on

Rating:

everything was convenient and clean, however we were charged incorrectly.

Jody R. on

Rating:

I rented the evening of 3/22 and returned it before noon on 3/23. I can't recall the young lady who helped me but she was great. Very friendly and helpful. She made sure I had everything I needed. Also scheduling on line is so quick and easy! Thanks, Jody Rademan.

Mary H. on

Rating:

Customer did not leave a comment.