Customer Reviews for SoJo Self Storage
(U-Haul Neighborhood Dealer)

100 reviews

10901 S Jordan Gateway   South Jordan, UT 84095

(801) 571-9383

Location Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 571-9383

10901 S Jordan Gateway
South Jordan, UT 84095

Services at this Location:

Location Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They upgraded me for free from a 10ft truck to a 15ft truck because the 10ft had a flat tire. I felt taken care of.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

UTONYA N. 
Rating:
3.0

The lock was difficult to open to get the key out, I had to dispute the after hours charge to get a refund.

Kiersten T. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN P. 
Rating:
4.0

Our experience was really good overall. Everything went very quickly and smoothly. We actually had extra furniture pads left in the truck beyond what we had asked for. This wasn't a problem, but it was clear they hadn't checked it very carefully.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

IAN M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Get rid of the governor on the vehicle. I understand that the vehicle is loaded but with the speed limits at or above the governor settings it puts the driver in some unsafe situations. The other perk that would have been nice would be a cruise control in the truck, made the 1000 mi.+ trip kind of long.

Abel N. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Service was excellent, rental went smoothly.

Amanjot K. 
Rating:
5.0

Customer did not leave a comment.

Reggie B. 
Rating:
5.0

Send them here instead of shine towing.!

BRIDEY W. 
Rating:
5.0

Would have been nice to have ropes or belts included. Great!

John M. 
Rating:
5.0

Customer did not leave a comment.

edgar L. 
Rating:
4.0

Customer did not leave a comment.

Dale R G. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Averie D. 
Rating:
5.0

Truck was ready to go when we got there. It was up front. Austin was really nice to work with. It was a great experience.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Vehicle was overall clean, but could have used a quick vacuuming. Also, I didn't see xs on the vehicle damage.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Teri C. 
Rating:
5.0

Customer did not leave a comment.

Shari E. 
Rating:
5.0

Loved the no contact pickup, quick, easy on my phone!

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Barara C. 
Rating:
3.0

Read the return reviews before issuing the receipt and charging the client. I don't like repeating my problems three times and still not getting the necessary help. I reported the problem with the gas gauge not being on full before taking the truck, reported the problem on my review submission and now I have to report it again via email after receiving the charge that was wrongfully placed upon me

KYLE H. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Merril D. 
Rating:
4.0

Kind and courteous would definitely recommend again.

KRISTA R. 
Rating:
5.0

Excellent Customer Service!!! This Location has the Best Service!!! Our Family choose'a this Location for all Our Storage and Moving needs!!!

Jade S. 
Rating:
5.0

Customer did not leave a comment.

Lorri T. 
Rating:
3.0

Customer did not leave a comment.

Lane S. 
Rating:
5.0

Customer did not leave a comment.

BRENNEN N. 
Rating:
5.0

Things were just fine! The service was great.

Gregory B. 
Rating:
5.0

No complaints! This is the easiest U-Haul location I have ever used. Friendly, efficient and ready for my arrival/reservation. Easy access to the road--no problems with space for backing out, turning, etc.

Naomi K. 
Rating:
5.0

Friendly staff. Easy to pick up & return the UHaul.

Carolyn A. 
Rating:
5.0

Awesome

FAWAD F. 
Rating:
5.0

Everything went exactly as planned. A real bonus in these trying times. The agent was extremely helpful and kind.

Bruce L. 
Rating:
5.0

The return process and location was the complete opposite of the pick up location. The person on duty was very helpful and the return process was fast and easy.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Marvin U. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Kamryn B. 
Rating:
5.0

I actually had a reservation at a different location but I couldn't get the mobile app to work. So I cancelled and re-booked. At an open location. They were great SoJo Storage in South Jordan ,Utah.

Allan A. 
Rating:
5.0

Awesome! Could not ask for better service.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The guy behind the counter was wonderful. Very friendly and upbeat. It was a pleasure to do business

Gregory P. 
Rating:
5.0

The Uhaul website was extremely frustrating and did not work right. For example, when I started placing an order while I was already logged in, the checkout page would not let me proceed because it said I needed to enter my billing address & info, but there was nowhere to enter it. I had to log out, start over, then log in after filling my billing info out. The location and truck itself were great.

Olivia Z. 
Rating:
5.0

Customer did not leave a comment.

Makayla S. 
Rating:
5.0

The owner was very friendly and helpful as we likely needed to return and look for a bigger truck. So closer to industrial area and sojo storage that its very convenient.

Sreenath N. 
Rating:
1.0

Do not trust the rental location.

john H. 
Rating:
5.0

The service provided at this location was excellent. The rental truck was clean and operated without any problems.

Preston H. 
Rating:
5.0

Not many parking spaces, so I worry what would happen if more than 3 people had to park at that location.

Jefferson R. 
Rating:
5.0

Easy, quick and awesome!!!

Landon J. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Really easy pick up, nice guy at the check in, easy to take back.

James A. 
Rating:
5.0

Customer Services was excelent

Erick H. 
Rating:
5.0

None

Arun N. 
Rating:
5.0

It was all great!

Eric S. 
Rating:
5.0

Best service ever!

Julie V. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
3.0

Customer did not leave a comment.

Aric S. 
Rating:
5.0

Customer did not leave a comment.

Jaeden H. 
Rating:
5.0

Very nice and professional. It was a very pleasant experience.

Elena V. 
Rating:
5.0

Justin was the man! He worked very well with me and got me out the door quickly.

Tyler C. 
Rating:
5.0

Great overall experience! Made everything simple, a very clean and well-organized location. Couldn't be happier!

Tom P. 
Rating:
5.0

Wonderful experience! Sojo Self storage is wonderful! JJ the manager there really knows the business! He's also very accommodating.

Gina B. 
Rating:
4.0

The location wasn't the problem. It was you goddamn service!! My license was expired, so I had my roommate enter her information so she could drive it and I was put on fraud alert and had to wait 3 FUCKING HOURS until Sojo Self Storage opened so they could verify my identity. I explained the situation to the person reviewing my info on the chat in the Uhaul app, but this still happened and we ended up missing our move out crew costing us $200 that we paid in labor because we couldn't pick up the truck in time.

Rachel W. 
Rating:
4.0

Mobile pick up was great, I sat for 20 min waiting for approval. That was way too long. I almost was late for my scheduled help because of that.

Lance P. 
Rating:
5.0

Great service, incredibly nice.

Curtis M. 
Rating:
4.0

Online return after hours (the night before my truck was due back) was glitchy. Told me that I owed another $38,000! After several calls the next day, I was assured that I didnt really owe moe money than I had already paid.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Hailee K. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Good rental location. Equipment was ready and clean when I arrived and I didn't experience any unexpected charges. Recommended.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Cameron T. 
Rating:
5.0

Customer did not leave a comment.

Satya C. 
Rating:
3.0

The customer service was excellent!!

Dominic T. 
Rating:
2.0

The truck hadn't been cleaned out since the last person used it. I found out when I got to my location that the dolly was missing and all the moving blankets were out in the back of the truck. The truck was also pretty dirty and needed to be swept out. The steering wheel needed an alignment too, you had to have the wheel turned about 15 degrees to the left to drive straight.

Alison M. 
Rating:
1.0

Poor customer service or people's skills. The representative named Justin, was being totally rude and did not the the reservation check out when it was already done by mobil but the transaction had a glitch. Well, instead of calling customer service, he said get out of the office he was closing. I called myself while he was pushing me out the door and the representative on the phone took care of the problem, and I handed the phone to Justin as he was leaving. The representative said, "You can help this customer, I fixed the problem." Justin said, "Oh well, she can do mobil app because I am leaving." So what could of been a 5 minute transaction the representative on the phone stayed with me for about 2 hours to finally check uhaul out on my mobil. Uhaul is great but they should consider taking away from this location whom does not represent well.

Lynette T. 
Rating:
1.0

Uhaul needs to improve their systems to avoid the problem that I had. I used my master card to pay for the reservation and at that time I was told that I would have to pay an additional $100.00 deposit due to the type of card I used and I had to pay it in cash because their system wouldn't process the deposit in any other way. I was then informed I would receive my deposit back in cash when I dropped it off and I am still waiting for my deposit to be refunded to my account rather than in cash like I was told

Ernest A. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

I have no complaints about this location. Justin ended up saving the day when the second reservation I made with a Uhaul representative over the phone was for a closed location. WHAT A JOKE!!! Your business is a joke if your people can't even schedule a uhaul pick up at an open location!!!! What's even worse is I had to reschedule over the phone because the first idiot scheduled me for a truck in West Valley. That's over 20 MILES AWAY from my location!!!! Your call centers are obviously not well trained to do their jobs. I had to drive to two different locations today due to their mistakes. I will NEVER be doing business with your company again and I intend to spread the word about how atrocious your customer service is.

Matthew B. 
Rating:
4.0

Didn't like how my pick up and drop off locations we're changed

Jaron O. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Dropoff at Storage unit location: YAY

Charles B. 
Rating:
5.0

Great and especially easy experience. Thank you

DONNA D. 
Rating:
5.0

everything was convenient and clean, however we were charged incorrectly.

Samantha S. 
Rating:
5.0

I rented the evening of 3/22 and returned it before noon on 3/23. I can't recall the young lady who helped me but she was great. Very friendly and helpful. She made sure I had everything I needed. Also scheduling on line is so quick and easy! Thanks, Jody Rademan.

Jody R. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
1.0

I swear I opted out if the uhaul insurance.

Chris G. 
Rating:
5.0

Very helpful!

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top