Customer Reviews for Solelyoutdoors
(U-Haul Neighborhood Dealer)

Rating:

1.0

I have completed online checkin but the pickup process is too time consuming. The pickup location staff is not at all friendly and haven’t provided any clear instructions. The truck bed is too dirty, smelly and full of nails, leftover tape pieces, stinky. The mileage meter indicates level as just little above 1/4th with 108 miles to empty. I have returned the truck with same miles left to empty and visibly 1/4th and a little above. When the truck fuel gauge shows only 1/4 , 1/2, 3/4 markings, how does an average human identify the difference between 1/4th & 3/8th ? Does it even make sense?? What is the miles to empty reading for in this case??? I have been told to drop of the keys in the drop box as the return time is after hours. I did the same but got billed for two days as the agent considered that truck is returned the next morning. How the hell do you people calculate the time?? Why provide an option to return after hours as per time slot when you can’t decide when is the truck returned???? Also had to argue with the agent over the phone to explain that truck is returned in the night. Being a customer, even after thoroughly following all the return steps of return exactly within time slot why should I carry the proofs?? Have rented uhaul vehicles several times in my life but this is an utterly DISGUSTING experience. Neither the location staff nor the uhaul customer care staff dis their duties properly. Never ever going back or referring uhaul in the future

Rating:

1.0

I book a 20f track with 6 furniure pad and dolly from this location I went in person the guy changed everything without notice he put 24 furniture pad, He asked me for Insuramce I confirmed No need but when I got my receipt he charged me foe insurnace as well, deserve zero since they are after people money.

Rating:

5.0

Out of all the Uhaul locations & other rental companies -this by far the best location & most positive experience Out of all fairness, some of the negative unreasonable Google reviews/ comments needs to be neutrally addressed -it ALMOST made me book at another location & have to "settle-for-less".

Rating:

5.0

I am throughly impressed by the professionalism & patience displayed by Leon. He took the time to answer & explain all my questions -which made me more confident in the overall process & experience. I would 100% recommend this location over the other locations that I have rented vehicles from.

Rating:

1.0

I already raised complaint and till now there is no resolution at all and money already been debited from my account

Rating:

1.0

Terrible location horrible customer service and stole my charger out the truck

Rating:

4.0

Ther was problems with another customer bringing the truck I was supposed to rent but the gentleman that I rented from solved it as quick as possible and we moved on