Customer did not leave a comment.James B.
Customer Reviews for Solo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My pickup time was changed by an hour and was sent 30 minutes away from my original destination. Location was changed 3 times aswell.Jamison O.
Customer did not leave a comment.Talesia W.
Over charge and equipment not up to parjaneacia D.
bad neighborhood and dangerous location to get in and out of. Felt threatened by loitering patronsjames T.
no there to hook up trailer - only spoke to a guy on the phone from the package store. Trailer was in place with tire blocks - nearly impossible to move to get on my hitch. Back door was not properly closed - no one available to check and see if the tail lights/blinkers worked properlySteve V.
Customer did not leave a comment.William N.
Truck rental was originally for " 2 DAYS, 155 miles (I think)", however when we returned the truck, we incurred an additional charge of $56.91 for "extra day, extra miles", which is total B.S. !! EXTREMELY UNHAPPY with U-Haul process. I will rent elsewhere next time, and tell everyone I know about this poor performance. I've used U-Haul many times before and this was the worst.Lisa L.
Didn't know anything at the locationDouglas E.
They did not know how to check me in. They meant well. Willy Cannon saved my bacon but it. Should not have been this way.Henry T.
It rained the day we were driving and a lot of my stuff was wet when we opened the back. Things that got wet(55in TV, mattress, chest of drawers cardboard boxes etc.) I don't know what can be changed but something needs to be doneMichael J.