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TIMOTHY O
Customer Reviews for Sortie Incorporated
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the store backed the trailer in to help
MICHELLE KI had a great experience. The owner Ryan was super helpful. Will recommend this haul site to all my friends and family!
Dwight HSoftie equipment has a variety of quality U-Haul vehicles and trailers. The trailer I rented was top notch. Ryan (owner) is very professional and helpful. I recommend highly the renting U-Haul items through Sortie Equipment. 5 stars!
Peter PThe only problem we had was taken care of immediately! Will be going back again
Randal BSuper easy drop off.
Leanne LVery easy drop off. The internet was down, so we didn't receive a final receipt, so I am not sure what the final upcharge included. I wish we received a final receipt emailed that explained what the additional charges were for.
Leanne LAgent was very helpful.
James DEasy access, super helpful staff. Great overall experience.
Jennifer RI simply parked the truck and dropped the keys in the return lockbox. Easy peasy!
Kevin RThis location had the equipment I needed. Ryan was very helpful, only place that had any car transport equipment.
Joseph GOnly repeat recommendation is to ensure the app does not freeze after taking first picture. Happens routinely. Otherwise, very good experience
Tim INone uhaul is a muti million dollar company what can I tell you
DRACE DWe dropped off via mobile.
JAMES NSuper nice and accommodating staff here. Totally different experience than the pick up location.
Michael BMake sure your website is correct with open stores when a customer is picking up equipment instead of calling them the day before, 3 hours before the store closes that they now have to go to TWO stores to pick up their equipment. THEN charge that same customer extra miles because the extra pickup was never factored into the equation. I'll be using Penske next time.
Philip MGreat location, no wait to be serviced...very friendly....will definitely look to rent from here again.
Steve BEverything was fine except for the fact that as soon as I turned the truck on and moved it from the spot, it was sitting in the gas light came on. Then I put the U-Haul back at where the gas was right before I pulled out of the parking lot and I’m being charged extra for gas
Amanda RWhen I arrived the truck had less than 20miles of gas in the tank and we were far from any gas stations The cabin had items left inside and the back had broken glass.
Khesed RYears ago U-Haul facilities could be found everywhere. Today, and to my surprise, it's a little different. When researching locations one finds many neighborhood locations. These are not places where one finds a storage trailer. These are personal addresses of people who will assist and direct you to a facility. The equipped facilities seem to be fewer and farther between. Never-the-less, I had a very satisfactory experience.
Brian S