Customer Reviews for Sortie Incorporated
(U-Haul Neighborhood Dealer)

35 reviews

6043 Jefferson Hwy   Mineral, VA 23117

(540) 894-4312

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 894-4312

6043 Jefferson Hwy
Mineral, VA 23117

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The gentleman at the store backed the trailer in to help

MICHELLE K 
Rating:
5.0

I had a great experience. The owner Ryan was super helpful. Will recommend this haul site to all my friends and family!

Dwight H 
Rating:
5.0

Softie equipment has a variety of quality U-Haul vehicles and trailers. The trailer I rented was top notch. Ryan (owner) is very professional and helpful. I recommend highly the renting U-Haul items through Sortie Equipment. 5 stars!

Peter P 
Rating:
4.0

Customer did not leave a comment.

Jonathan F 
Rating:
5.0

Customer did not leave a comment.

Alexander M 
Rating:
5.0

Customer did not leave a comment.

PHILIP R 
Rating:
5.0

Customer did not leave a comment.

Albert S 
Rating:
5.0

The only problem we had was taken care of immediately! Will be going back again

Randal B 
Rating:
5.0

Super easy drop off.

Leanne L 
Rating:
5.0

Very easy drop off. The internet was down, so we didn't receive a final receipt, so I am not sure what the final upcharge included. I wish we received a final receipt emailed that explained what the additional charges were for.

Leanne L 
Rating:
5.0

Agent was very helpful.

James D 
Rating:
4.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Easy access, super helpful staff. Great overall experience.

Jennifer R 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

I simply parked the truck and dropped the keys in the return lockbox. Easy peasy!

Kevin R 
Rating:
5.0

Customer did not leave a comment.

SHELIA S 
Rating:
5.0

This location had the equipment I needed. Ryan was very helpful, only place that had any car transport equipment.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Amelia R 
Rating:
5.0

Only repeat recommendation is to ensure the app does not freeze after taking first picture. Happens routinely. Otherwise, very good experience

Tim I 
Rating:
3.0

None uhaul is a muti million dollar company what can I tell you

DRACE D 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
1.0

Customer did not leave a comment.

Elliot T 
Rating:
5.0

We dropped off via mobile.

JAMES N 
Rating:
5.0

Super nice and accommodating staff here. Totally different experience than the pick up location.

Michael B 
Rating:
5.0

Make sure your website is correct with open stores when a customer is picking up equipment instead of calling them the day before, 3 hours before the store closes that they now have to go to TWO stores to pick up their equipment. THEN charge that same customer extra miles because the extra pickup was never factored into the equation. I'll be using Penske next time.

Philip M 
Rating:
5.0

Great location, no wait to be serviced...very friendly....will definitely look to rent from here again.

Steve B 
Rating:
3.0

Customer did not leave a comment.

Roberta C 
Rating:
3.0

Everything was fine except for the fact that as soon as I turned the truck on and moved it from the spot, it was sitting in the gas light came on. Then I put the U-Haul back at where the gas was right before I pulled out of the parking lot and I’m being charged extra for gas

Amanda R 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

Paul F 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
4.0

Customer did not leave a comment.

scott h 
Rating:
3.0

When I arrived the truck had less than 20miles of gas in the tank and we were far from any gas stations The cabin had items left inside and the back had broken glass.

Khesed R 
Rating:
5.0

Years ago U-Haul facilities could be found everywhere. Today, and to my surprise, it's a little different. When researching locations one finds many neighborhood locations. These are not places where one finds a storage trailer. These are personal addresses of people who will assist and direct you to a facility. The equipped facilities seem to be fewer and farther between. Never-the-less, I had a very satisfactory experience.

Brian S 
No reviews have been submitted for this location.
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