Customer Reviews for Sound Evolution
(U-Haul Neighborhood Dealer)

Rating:

4.0

I was a little confused where the office was.

Rating:

5.0

Great service and great location for pick up.

Rating:

1.0

Although the truck was brand new and clean I was charged for services I did not request. I secured the U-Haul online and did not click on the need for pads nor a dolly. When I got to my destination and opened the back there was a dolly and 1 pad laying inside.(not strapped into place as they normally are.) I did not need nor use them. When I received my bill I was charged for them. I called the owner of the U-Haul location and told him this and he seemed irritated and said that those were auto charges from U-Haul. For my business I rent uhaul trucks at between 4-9 times per month. I am NOT new to the process nor how charges happen. He told me he would “look” into and call me back. It has been 2 weeks and I have yet to hear back. I got the feeling I was being blown off. I have called back and he keeps saying his “supervisor” will contact me. Worst customer service.

Rating:

5.0

Keep up the good work!

Rating:

5.0

Two check in people were very, very busy at opening. They were great, but we were about eight people deep in line, which took 30 minutes of waiting. There were more people behind us.

Rating:

5.0

Sound Evolution was great! Made the return seamless and I will definitely keep them in mind for my next rental. He even gave me a tour of their new additions and product offerings. Very personable guy!

Rating:

3.0

Have someone that answers the phone, listens to voice mails and responds to email.

Rating:

3.0

Site allowed for 24 hour drop off with no individuals present. This was not specified in. U-Haul info provided on site.

Rating:

5.0

Truck pickup went great with the phone app. Friendly drop off at office.