Customer did not leave a comment.Daniel H.
Customer Reviews for Soup City Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
THE GUY WHO TOOK THE TRUCK ðŸ›» WAS HELPFUL & NICE, THE AREA WAS IN NEED OF SOME CLEANING.KENNETH B.
I didn't realize you had to download the UHAUL app to do a mobile check in. I checked the site over and over about how to do the check in and couldn't figure it out. A friend suggested I try the app and the option to "Pick up my truck" was their but the app was malfunctioning and I was unable to actually pick up the truck. After 2 hours and a call to the facility the truck was at, I finally got the keys AFTER the shop employee processed my order himself. I think I will stick to the main Youngstown campus and physically go in to do the pickup rather then the mobile pickup. Was not worth the hassle. Luckily, the shop employee was able to get everything processed.JANET B.
Mechanical care of vehicle not maintained. Transmission trouble nearly caused me to have an accident twice.DARRELL B.
Handle on jack needs to be fixedWilliam F.
Jessica, who answers emails and your 800 number, may get the job done but only by robotic language. She has the personality of a snake and is less than helpful. Uhaul would really do themselves a favor by sharing excellent customer service techniques with her. Understanding, compassion, relatability are just starting points. Perhaps U-haul could Also look seriously at current policies, e.g. guaranteeing equipment instead of having the customer drive around collecting it. Someone at the franchise should be fully trained on how vehicles are to be secured. When arriving at my location, I was notified that the security chains weren't used at all! I drove 625+/- miles unsecured. While I am the responsible person, lives were in danger that whole way. Where is U-haul's commitment to safety for the public at large? Imagine if that car rolled off while on the freeway? Imagine the injuries and/or deaths probable. Those are just the beginning of my complaints. Before I leave, let me also advise those in charge of communication between the corporate offices (Jessica?) and the franchises is nil. Corp. states one thing but franchise knows nothing. Who runs the show here?jean M.
Truck was ready, fueled up and ready to goNICHOLAS O.
Great service. Tim was very helpful. 5 stars!JACOB B.
Customer did not leave a comment.Andrew N.
Customer did not leave a comment.Scott O.
Nothing. Great service and great people at this location. Highly recommended! I will go out of my way to stop at soup auto and get my u-haul.KALEB A.
Customer did not leave a comment.BRANDON Y.
Customer did not leave a comment.Nicole T.
The attendant was very helpful as to my situation with the site.RONALD S.