Customer Reviews for Sours Automotive
(U-Haul Neighborhood Dealer)

461 reviews

2146 Tinkling Spring Rd   Stuarts Draft, VA 24477

(540) 712-2994

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/23/2021 - 1/2/2022: Closed

Services at this Location:

Contact Us

(540) 712-2994

2146 Tinkling Spring Rd
Stuarts Draft, VA 24477

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri-Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/23/2021 - 1/2/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TYRONEHOWARD F. 
Rating:
5.0

Customer did not leave a comment.

Gail K. 
Rating:
3.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Customer did not leave a comment.

WAYNEWILSON D. 
Rating:
5.0

This location was amazing! I have dropped off here before and they make it so easy at their location. Lots of room! Very friendly! Great group of people!

VICKI C. 
Rating:
4.0

All was good with no problem.

ALLENHARTZLER S. 
Rating:
5.0

Customer did not leave a comment.

VICKI C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
3.0

Through no fault of the people at this location I will not do business with UHAUL again. They at least informed me of the problem with the paperwork from the pick up location and made me aware of the enormous charge UHAUL would chargeback for its own mistake.

BRIANROBERT B. 
Rating:
5.0

Phone system and online chat not very effective. Frequently dropped from phone call after very extended holds, or dropped on 'transfer'. Phone customer help system is not acceptable. Personnel seem good when contacted. Would be good to have a "auto call-back" option, and statement of hold times.

Victor E. 
Rating:
5.0

Customer did not leave a comment.

JACOBLEE H. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

I had mostly large boxes and totes and was going across the country, so the U-box was definitely a better option for me. Cost-wise it was maybe a bit higher than getting a truck and all the fuel and towing my car, but I didn't have to worry about finding parking for a truck and trailer for 4 or 5 nights and that was entirely worth it to me. My experience was very positive, it made the trip and the move a lot less stressful. Packing the box was easy and it shipped out quickly. My box arrived well ahead of schedule, which was great. Make sure to let the destination know at least 24 hours ahead of when you want to retrieve your things when they arrive, I had a bit of trouble with the paperwork at the end because of that but all my things arrived perfectly with very little shifting.

Wendy E. 
Rating:
5.0

Very easy pick-up. Great Service

RALPHJOSEPH C. 
Rating:
5.0

Good people to work with.

Stan O. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Great people!

ROBERTEDWARD P. 
Rating:
3.0

Customer did not leave a comment.

JOHNROSSANTWAN D. 
Rating:
4.0

Customer did not leave a comment.

SAMUELBENEDICT K. 
Rating:
3.0

Customer did not leave a comment.

Bobby G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
3.0

I dropped the truck off when the business location was not open.

Nikkila S. 
Rating:
4.0

Customer did not leave a comment.

MARYSHIRLEEN S. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Location closed, used drop off.

Tamara M. 
Rating:
5.0

Everything seemed good to me.

Robert D. 
Rating:
5.0

Good experience overall. Very helpful in every way.

JAMES P. 
Rating:
1.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

As a add on partnership with uhaul staff goes above and beyond to help customers. If phone is busy call back most likely helping another customer, only one person working all calls for both businesses.

DAVIDDWAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Rachael A. 
Rating:
5.0

Great customer service. I always use uhaul when I need a trailer for moving stuff.

Brenda S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Quick and expedient service. Truly appreciate the customer service.

Bret W. 
Rating:
3.0

Customer did not leave a comment.

Colyer W. 
Rating:
4.0

Customer did not leave a comment.

Wayne Z. 
Rating:
5.0

Incredibly friendly staff that helped out with my questions about delivery and pick up.

Diane P. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
1.0

Despite talking to the manager multiple times my boxes were not ready when I came to get them and the manager, whom I previously spoke with, claimed to have no idea I was coming.

Catherine B. 
Rating:
4.0

I was shocked that it cost over $300 to move locally. We had to keep it an extra day and was told we drove over 100 miles I didn't write the miles down so I'm not sure. We couldn't rent the bigger truck because it wouldn't fit into the drive way had to make 3 trips but with in a 10 mile radius glad it's over and done

LISA W. 
Rating:
5.0

Customer did not leave a comment.

Peggy F. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
1.0

Customer service was a nightmare. And it ended up costing us an arm and leg

haley R. 
Rating:
1.0

Worse experience with any company I have ever had period. Do not use uhaul for interstate travel.

gregory D. 
Rating:
5.0

tried to drop trailer off in Lexington, VA and the person at the Texico was not very helpful.

Timothy N. 
Rating:
5.0

Accidentally left something in the cab of the truck and was able to go back the next day and pick it up. Thanks to Rusty and his crew.

Ron L. 
Rating:
3.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

Ensure equipment is in truck

shelby C. 
Rating:
5.0

Everything was exceptional. Rusty Sours worked with us to pick up the trailer while the shop was closed. He made a special trip in to give us the rental. Very pleased.

Sam R. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
3.0

Customer service was very slow. Took 40 min. But maybe that's just how long it takes?

Lisa C. 
Rating:
3.0

Customer did not leave a comment.

PETER V. 
Rating:
1.0

The folks at Sours Automotive acted like it was a burden to give us access to our UBox once it arrived late. Additionally, we just had to cancel a credit card due to fraudulent charges three months in a row from UHaul for "car rental" and "other travel" five months after we completed our business with UHaul. Completely unimpressed.

Christina W. 
Rating:
2.0

U-haul changed the drop-off location at THEIR discretion, despite a longer trip, more miles, more gas for the renter. They changed the drop-off location TWICE, while driving to my destination with the truck. Not a very User-conscious practice. Seems like they use the renters as their truck delivery service, at the renters extra expense and time.

patrick W. 
Rating:
5.0

Customer did not leave a comment.

Lynne L. 
Rating:
5.0

Rusty was very professional.

Jennings H. 
Rating:
5.0

The estimator for the number of boxes was off by 2 boxes, that's my only complaint

Bonnie F. 
Rating:
5.0

Had a problem on phone when I took truck back. The app opened all was fine untill it was time to close out. either lost connection or app was not working.

Samuel S. 
Rating:
5.0

Rusty is always kind and generous. We always rent from him. Luv the convenience of it right in or neck of the woods. Definitely would recommend.

KITTY G. 
Rating:
5.0

Return was quick and easy. Excellent service.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
3.0

I was waiting outside for good 10 mins for the truck key for my an online mobile pick-up.

Siddharth P. 
Rating:
5.0

The only issue I had with the truck was the back wheel on the passenger side was very wobbly. So I took it to the tire shop and had them look at it. The mechanic said I was going to have the ride of my life if I hadn't stopped to get it checked. The lug nuts were loose and could be turned by hand. He said it was probably a bit crooked when the lug nuts were tightened and when it was on the road it caused it to be wobbly and work itself loose. But it was all good and the truck ran fine. Overall I was very pleased with Sours Automotive and I will use them again in the future. They were very helpful and pleasant to work with.

Jeffrey K. 
Rating:
3.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

harold M. 
Rating:
5.0

Very pleasant doing business with you..went above and beyond to accommodate me anod what I needed... THANKS!!

GLENN S. 
Rating:
5.0

This organization is top notch. Don't change a thing.

Paul M. 
Rating:
5.0

Rusty was very helpful and checked me in with no problems

Don M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

I was very irritated with the scheduling process. You switched me from a place which Is open until 6:00pm (that I chose) to a place that was only opened until 5:00. I had to cut a meeting short and leave work early.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Libby S. 
Rating:
4.0

Customer did not leave a comment.

bob P. 
Rating:
5.0

Straps if possible.

patti M. 
Rating:
3.0

Pads, straps and dollies needed.

patti M. 
Rating:
5.0

The fellow helping me was very helpful. I appreciate him taking care of me as a customer

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Sam H. 
Rating:
5.0

Excellent location, great staff. Definitely recommend! 10 out of 10

erik F. 
Rating:
2.0

This was not my requested pick up location. It wasn't even in the same city - it was 30 miles away. I find this out the day before I was supposed to pick up the truck. I had no means to get to the UHaul store since I was picking it up four hours from my home town to move my daughter back from college. I had to pay a kid $50 plus gas money to take me to the Uhaul. There are three UHaul locations in the town where I was. Not being able to get me a truck in the town I requested is unacceptable to begin with. Given that I made the reservation six weeks before I needed the truck and still got this type of service is incredibly poor service. I've worked in the service industry for 30 years and cannot imagine treating my customers this way. I will look for a different alternative the next time I need to rent a truck.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

SAM G. 
Rating:
4.0

The vehicle was simply worn out.

heather M. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
3.0

I was overcharged

Sheila W. 
Rating:
4.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

THIS LOCATION IS ALWAYS HELPFUL AND FRIENDLY EVERY TIME I HAVE USED THEM.

MELISSA R. 
Rating:
4.0

The online check in was very frustrating. I sat in a dark cold parking lot for over 2 hours trying to get your online checking to work.??

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Morgan D. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

AARON F. 
Rating:
4.0

Customer did not leave a comment.

Courtney F. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

QUAY P. 
Rating:
5.0

Nothing, great service.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

leroy O. 
No reviews have been submitted for this location.

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