Customer Reviews for South Bay Auto Repair
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of South Bay Auto Repair
Lelia K. on
Eric is a pure joy. Great guy. He was warm, funny and personable. I’m so lucky to be able to meet Uhauls two all star employees.
linda H. on
excellent service, friendly staff.
William F. on
Very nice and professional.
Brian N. on
The truck I rented was not at the location. I didn't want to drive to another U Haul so I took a smaller van which caused problems, as it was much more difficult in getting my furniture in one trip. Also the van I did receive had very little gas in it. The owner of the store was very accommodating but had computer problems for which I had to wait almost an hour to complete the possess.
Melanie B. on
Eric was very accommodating and the van was super clean. Excellent experience.
Brooke B. on
Best u-haul location, staff, management and equipment/services in all of CA!!!!
Robert S. on
Very easy day both check in and check out
kathy C. on
The overall process of booking is awful! I rented a truck and they confirmed a 15 ft truck for 7am at a location that did not even open at 7am! I had to go to another location which turned out to only have a smaller truck.
James K. on
The check in by phone service does not work. It is ridiculous that I cannot do everything in person if I am at the location in person. I was on a tight schedule and waiting for your terrible cell phone system made me late .
javiar B. on
Give a better introduction about the process of checking out the vehicle especially the on-line review of existing vehicle damage and explanation of insurance coverage. The two boys, 20-something year-olds there are clueless.
Timothy C. on
Great customer service!
Dianne C. on
Eric helped me at the pick up location and he was very gracious and thorough. He had me checked in and out of there within 15 min. I have no complaints.
Michelle J. on
A very easy and efficient location to deal with overall. I loved the manager’s attitude and the way he assured me they would calculate the lowest price. The vehicle was immaculate and in perfect condition. Given a choice of some place closer and driving an extra 20 miles, I will always choose South Bay Auto Repair.
Drew S. on
Excellent!
Matthew Y. on
Great location, friendly and personable owner, however, I was charged for 2 dolly rentals when I rented only one, as stated on the original contract. But this doesn't seem to have anything to do with this particular location, this appears to be an issue with U-Haul and the rental of a particular size truck. The owner is helping to try and get me my refund, though U-Haul itself seems to be dragging their feet.
Matthew Y. on
Great location, friendly and personable owner
craig L. on
This was by far my best experience in renting a truck. They were efficient, fast, courteous, and the truck was clean and ready to go. Highly recommend this place. True professional
Alexander B. on
Location was closed when we dropped truck off and NO KEY DROP BOX. UHaul can’t tell me where to safely put the keys, no one answers the phone at location and it’s been a huge inconvenience trying to return the keys. I still have them!! Hold times when calling UHaul are insanely long. Someone help me!
NAUMAN M. on
Great customer service and nice people a plus. Thanks
Holly N. on
I had my reservation change the day before to a different location and not even a truck! Changed to a van! I was so livid and scared I would stuck with no moving truck on moving day! Don't scare me like that again and I will come back.