They sis great
JACOB S
Customer Reviews for South Bay Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took too long and was too complex to do the self Serve method to check the vehicle out and to return the vehicle. The location is fine. It was not on the location to deal with this. We ended up calling customer service and the person was so busy eating on the phone and was barely helpful. It took over an hour to get the portal to work and to get everything uploaded etc. . Finally had to get the APP which my husband had but we needed something done on the end of customer service before it would work. We love the location - but we had to do self serve. We appreciated being able to get the truck at the location and will use the service again .
stephen mBusiness opened a half hour late. The truck windshield and windows was covered in bird poop and were filthy dirty. I had to wash the windows before I hit the road. Other than that the truck was mechanically in shape and did the job.
David CGuy at counter was rude to me after double booking my rental van. I used 9.4 miles but charged more. Was never given paperwork and was told to get off the property when I dropped it off. I want a refund.
Daniel MEric was very responsive and did a useful follow up.
Randolph SEric is a great manager and extremely helpful!
jon sGreat staff and service! Made everything quick and easy 10/10
Andres PStaff were super friendly and flexible! Went above and beyond!
Terese BFriendly service and quick pick up
Claee FEasy to rent!
Elena BGood service
Piyapong STo be honest this was my first time renting a uhaul truck and although I don’t consider moving glamorous it would be great to have a clean truck inside. The location is hard to maneuver because there is very little parking space. Otherwise it was an easy check in check out process so that was great!
Jena RPrompt Vehicle Delivery and Closing
Suresh BSpent 40 minutes on the phone, transferred between 5 careless employees to determine how to get my keys. Extremely frustrating and delayed everyone.
Denis MI have rented from u haul several times in the last few years, but this time was extremely frustrating. The 15’ truck I rented was filthy inside the cab, there was dirt all over the floor as well as the dash and gauges. The steering wheel was sticky and had what I think was grease and dirt all over it. The truck ran ok and got the job done, but then came time to drop off the truck. First of all, I took the truck to the drop off location I was sent ( I have a screenshot of the location), and was told I was in the wrong place, which was aggravating because I had already put fuel in to meet the requirements. Not only did I have to drive back to where I had come from, but I had to put more gas in to keep from getting charged $6 per gallon. Also, there was a lock attached to a chain ( the key was provided) on the roll up door that I was unable to use due to the fact it would not lock/ unlock. The experience was less than satisfactory.
David REric was amazing and very professional.
Christopher GSo easy to rent from here! The representatives at this location were very communicative!
Cameron KOwner was very helpful and entire process was excellent
lance kThe check in took too long. I had to wait ten minutes in an empty lot to get verified and approved. I am the same driver that booked it. Perhaps verify the information before the customer gets to the location to check in.
Janet DI’m being charged an extra 24hrs for this rental. I picked up on 9/6 & returned on 9/7… My receipt says / and charged an additional day for return on 9/8. Unacceptable
MICHAEL SI have hauled with Uhaul many times and this was my best experience so far. Professional, quick and nice.
adam hMobile pickup took a little time to figure out in the rain, but was fine.
William SSo easy and close for us to rent!! We have rented three times now with no problems. Eric is very no nonsense, but he is fantastic. Will rent again and again as long as we need to for my son in college.
Susan AGreat service
LISA JExcellent service!
Lisa Jbigger lot
Lawrence DIt was very hard to check in and out without a human on staff
Sarah LWe trust our rental care to Eric and look forward to renting from him again.
William AMobile drop off was easy.
Rafe SGreat location and easy to do business.
Jim PEric was very helpful and made sure I had what I needed! I was dreading renting a truck and it was super easy!
Jennifer AGreat staff helped me out on proper dolly operation and choosing the right size!
Steve OExtremely quick and smooth transaction.
leo rEric is professional, friendly and able to work through my specific issue. Highly recommended.
Jeffrey KTerrible customer service. not punctual, poor attitude and customer skills... felt like I was inconveniencing him
Canyon CEasy peasy
KENT HI have rented the same truck twice now from this place to help my son move and it has worked out perfectly both times. The man who is in charge is very responsible, very helpful, and very easy to work with. I will definitely be renting from him again in August. Very close and very convenient to my house.
Susan AEric was amazing great customer service and awesome experience. Highly recommend.
dockton rEric at South Bay auto was great!
ERIC MThey did everything great fast service and professional.
JOSEPH LThis location is always wonderful, helpful and professional. Thank you. Richard Chilcott
Richard CFriendly. Helpful. Professional. I will definitely vitas this location again!
Julie PWhat a hubris to ask about the location only. Your website and online service suuuuuuuuuuuuuuuuuuuuuuuuucks! :-)
thomas jTruck was not ready on arrival. Nowhere to park. No mention to refill gas before return so I got the massive gas charge
Ava REric was Excellent
derrick mA little confused on my receipt, I drove fewer than 5 miles but was charged with 13 miles, even though on the invoice it said the same milage before and after. Extremely helpful however, even when the online check in was being difficult. Appreciate all the assistance.
Mikaela SEric is always great. Goes out of his way to help
Mark PEric is wonderful very friendly I use this uhaul location often
LISA JCheckout was easy and location was very convenient. Moving help service (unrelated to this location) was a terrible experience though.
Maia BReceived great customer service made the transaction easy.
steve aRude, not personable poor customer service. But was quick and straight to the point therefore 3 stars instead of 1.
steven oI wanted a van and reserved a van but someone from the store reached and said that they could rent me only trucks because I choose to pick up after hours. So I ended up by spending more money than expected and necessary for mileage and gas . If it’s not possible to rent why the system accepts ?
Ricardo CThe owner was very friendly and helped with the check-in procedure. THank you
Lois DEverything was perfect. Best experience I've ever had renting a truck to move across town.
Sean LVery fast and good service.
Ignacio A