I feel I was charged too much. One, the guy who helped me didnt tell me the price of the truck nor any other charges. I called to ask of charges out of my account he told me he'd call me right back after looking and never did. I also asked if I needed a hour extra was that possible? He told me he'd find out. Never told me anything I called again and he told he didnt know that info I was very careful and cleaned out my truck. Asked if we could do a look over he took the keys and said he'd do it later and walked away. I felt in the dark on all of it and way more then I wanted to spend on the use. I only know after that it was so high after bill was posted to my email. I wish he would of expland priceing of what It was going to be charged. I actully thought I was useing a $19 doller truck. I didnt know it was a $29.00 truck again was not told.I ask and thought it was your smallest truck so I thought it was a $19. I had been a pretty loyal customer of u haul for a long time. I think i might go else were after today from now on with the way this went. Again I'm irratated I paid over $170.for fees not explaned or shaired from the beginning. Even though I asked over and over. Just feel I was over charged.
KIALE D
Customer Reviews for South Chehalis Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ben is very helpful and went extra mile to make sure we are taken care of when we had a problem with the trailer we rented. We appreciate him so much.
CHRISTOPHER MIt was pretty streamline. Representative 2as very communicative !!
BRIAN GBen was great very helpful
William GGood
Marty MThey didn’t have my truck at that location and made arrangements for me to pick up at another location
Larry S