I wish I had an excuse to visit this location more often. Sean and Jamie are exceptional and they go above and beyond and treated every transaction as if you're family. Thank you so much for the exceptional care and friendly service.
sara s
Customer Reviews for South River Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sean was amazing to deal with and this location far exceeded our expectations! I highly recommend!
Sara SEverything was great!!
D KAbsolutely nothing; I have rented from several U-Haul outlets and this was my best experience!
WILSON GGreat job guys. Especially in comparison to the cocky jerk that was ignorant of the customers he dealt with so impatiently.
RICHARD AI had an excellent experience with this location. Very good customer service.
jeanette cI have had a negative experience in the past with U-Haul in Ontario as vehicle not avaialable when requested at location requirded and a call day before advising me to drive over and hour away to get vehicle at a different location. But I can honestly say, the service provided by South River Storage and Rentals has won my trust and faith back for U-Haul. Sean's email communication was terrific. I will definately use and recommend U-Haul. Vehicle was clean and available as requested. Thank you again Sean for helping ensure our requirements were met and exceeded.
Darren Rcheap moving truck and convenient location. friendly service is something i'm not used to! highly recommend this dealer. they even have heated storage, which helped saved us so much time and money because we didn't have to drive to town
John sgreat service at this location in south river. a pleasure to deal with and very accommodating. they had lots of boxes and paper and tape in stock so it was convenient too
orlando mAll good, excellent service!
Bert SI would just give 5 star for Friendly quality service. .
Wayne Nthe person at this location went out of their way to help me. i won't rent another u-haul from anywhere else
Brian GSean and Mal were very professional and did a great job with our move. They were very cautious making sure all our furniture and personal items were unloaded properly. Sean offered to return my truck back to his location which was certainly helpful for me. I highly recommend them.
Catherine OExcellent service from the South River location! I would highly recommend this location to others.
David Bvery helpful young man working here. he went out of his way to make our visit an enjoyable one
Heather RTop notch service, will recommend to friends and family
Winston OTop notch customer service
SEAN SExcellent service, lots of moving boxes and supplies in the store
annie mAlways very helpful
Penny CThe internet signal is very weak in that area so I had to wait for the app to download the pictures and that was frustrating, maybe you could off free wifi to customers picking up and dropping off trucks. Maybe a hotspot to increase the connection speed.
Marc WI would not recommend this location due to the poor service that I received from the man at the desk who served us. He was not helpful at all, nor did he have costumer service skills. I had a much better experience in Carbonear at Jordan’s Auto Glass, but there were no trucks at this location so I had to go to South River. The truck that we received also had a bad battery, we were informed of this by the man at the counter. He said that the truck caused others issues but still gave us the truck and allowed us to take it on the highway in a poor condition. We had no other choice as we were moving out of our apartment the next day. I will not be back to this location, nor will I recommend it to anyone in the future. Terrible experience overall.
ruby aI was told $1 a mile because of long distance travel, I was charged $1.43 Truck had 1/4 tank of gas in it same as when I took it, because it parked on an incline it don’t show true reading. Any truck or car is the same Than a gas service fee of $30 15L of gas. At $33 That’s $2.20 a litre ???????? $7 oil and tire repair fee ????? Really I do have picture to show gas in tank This is my first rental and it’s my last
JERRY KEverything was quick and easy
keith cVery happy with the service. Worker was very friendly and helpful.
Jeffrey MShawn was amazing. He helped us find immediate options in a difficult situation. Offered rentals that suited our needs and was flexible when our heeds suddenly changed right before the move date and a long distance haul. Always calm and knowledgable. Right to the end. Great to deal with. I highly recommend Shawn. He will get you through it! Shelley
shelley vThe site is quite small.
Trent PMy service experience with this U-Haul location was perfect. I see no need for improvement based on this visit.
blair cTruck was clean. Exactly as it should be. Fuel level was lower than originally shown. But picture confirmed the level adjustment before leaving the parking lot. And , had a strong odour of cigarette smoke in the cab of the truck .. which is unfortunate. But overall truck worked well. No issues.
Brandon VI think the service was excellent as well as the truck!! Thanks to Shawn for the great customer service!!! Salmon cove South River Newfoundland!!
Tommy RThank you for the friendly service and all your help as well! Shawn who works there is an awesome person to deal with!
sharon bHad to go 70km outside my location to get a trailer and then an only an open trailer was available
david bExcellent service
william bShawn was very helpful, informative and excellent to deal with. We are renovating an old home and will be glad to rent the utility trailer again.
rob cThe worker was very friendly and helpful. Would definitely come back and rent from here again
josh sExcellent, very friendly service on both ends! Very pleased with how smoothly everything went, given the fact too that your moving trucks were in high demand at the time, something beyond your control.
debbie sShawn went above our expectations!!! He is definitely a professional all the way !! We highly recommend this location for you will get treated fairly!!
Scott OThe uhaul rental local agent was terrible. My reservation was messed up several times. They also closed on both days I needed them. Location Holyrood Nl
Ronald BI got the run around going from location to location. The van is so heavy in fuel , it cost more in fuel than the rental. IF i would have known would have hire long distance movers it would have been more cost effective. And i had to do all the work myself. I have learned my lesson,
Guido KSean was great. Not much to improve.
Noel PNothing...service was great.. Went out of his way to get the truck i needed.
MAURICE TExcellent experience at this location. I have rented u-haul before and and the experience was always good, however the courteous service, convenience and professionalism at this location far exceeded my expectations. I will rent from this location for all my needs.
gerald kHaving trailers available to go out of town one way. Needed a trailer in St. John's, Nl and they had lots available for return only. Had to travel 70 km away to get a trailer.
Brian WStaff was some of the best customer service I’ve ever had , very helpful , and recommended everything I needed for a smooth move. Thank you Uhaul
chris nHave better wifi availability
RICHARD WFirst time renting a U Haul. Shawn was great to deal with and would recommend this location .
john cMore selection of different trailers. Utility trailers are used often around the Bay. Service personnel were great
Otto GService was great, I had a couple of telephone conversations back and forth with Shawn at this location, he was friendly, helpful and made my transaction easy. will recommend.
Peter H