Customer Reviews for South Side Service
(U-Haul Neighborhood Dealer)

193 reviews

604 W Illinois Rte 64   Lanark, IL 61046

(815) 493-1091

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(815) 493-1091

604 W Illinois Rte 64
Lanark, IL 61046

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
4.0

Keep up the good work!!!

DOREEN W. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

great customer service

Mark H. 
Rating:
5.0

When you promise something -DELIVER !!!

Michael H. 
Rating:
5.0

Great service Great person

Craig F. 
Rating:
1.0

What I would do to improve service at this location would be have the representative of your company do a walk around with their customer, right down the odometer reading and when it's checked in make sure he writes down the right gas mileage and gas reading. I should have waited and checked it in with him but he wanted me to have it back early because he said he had another customer. And I think it's sort of a scam that he's pulling having me bring it back before we do it together and check in because I brought back more gas than what was in it when I got it. There is no way I put that much mileage on it I have plenty of witnesses that tell me what a jerk and unprofessional businessman the location is. I should have asked around before I run it from them. I have rented several times from the Freeport Illinois dealership with absolutely no problems. I'd suggest better training consequences when agent lies and listen to your customers because they we aren't always wrong I was always taught in business to listen to your customers first well I hope you do the same U-Haul

Chad C. 
Rating:
5.0

Clean trucks. Very useful when moving. Easy transaction

RITA A. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

This is myself and my family's third trailer rental from South Side Service and while it's actually a longer drive for me than several other U-Haul locations, the service level makes it worth the extra travel. I HIGHLY recommend South Side Service for anyone needing a U-Haul rental.

Richard U. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

The only complaint i have is i did not want the Insurance on the rental he still put it on my other issue is I got a smaller truck this time and drove the same distant and my last on was about 40 so ething dollars this time they charged me almost 80 and thats within a couple of daysits ridiculous

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

GERALD K. 
Rating:
5.0

Nice and convenient. Everything was quick and easy. Highly recommend.

steve P. 
Rating:
4.0

simple drop off - no issues with site

JIm B. 
Rating:
5.0

Customer did not leave a comment.

Reaine W. 
Rating:
4.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

Nothing to comment

Mark S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Richard U. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
5.0

Great service!

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

This is not an issue with the location but a flaw in the check-in process, that when I used my laptop it would only let me upload a file but take a photo of the front of my license and then it would not approve me — even with customer service. Luckily I was able to log in with my phone and raid a photo. But it was a 30- minute process and costumer service's only solution was to wait until the location was open. Not a solution. My movers were en route. There were multiple issues with your platform and ability to resolve issues.

Abigail R. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Above and beyond great service & personal attention!!

RUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Great!

Andy M. 
Rating:
5.0

Very nice. Good service.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
4.0

Location is close and representative was willing to explain process for the automated check in and return.

LOWELL T. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN V. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

douglas T. 
Rating:
5.0

Not a thing

JULIE K. 
Rating:
4.0

Staff was very friendly and helpful. Would definitely use this location again for any moving needs.

WENDY D. 
Rating:
5.0

Quick and easy in and out

Steven T. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Very pleased about the customer service

THOMAS E. 
Rating:
5.0

Change nothing. James was awesome.

Bonnie H. 
Rating:
5.0

Everything was fine. Thank you. I finished early 10/18/20 at 3:am the key 🔑 of the U-haul was place in the drop box. Once again thank you.

MIGUEL K. 
Rating:
5.0

Jim was great. Very helpful and informative

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

I returned the truck on a holiday weekend and the owner was out of town till the 8th. I rented the truck on September 3rd and returned on September 4th. I didn't have it set up on my phone on how to return the truck for after hours, so I called uhaul and was passed to various people that did absolutely nothing but put me on hold. The only way this got this resolved was through a email.

BURGESS Y. 
Rating:
2.0

You can work better to review reservations with the customer and properly enter the request from the customer into the system. The reservation was completely incorrect, and I was never notified of the changes. Then once I received confirmation of my incorrect reservation I called and was given the run around. Unapologetically they made me drive to this Lan ark location where the man was actually helpful however was still incapable of getting my reservation correct and it took almost an hour to get everything squared away. Overall the process was horrible and I will not be recommending uhaul to anyone moving. Charles - needs to work on his listening skills in order for this to not happen again in the future.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

JESSE B. 
Rating:
4.0

Customer did not leave a comment.

JOEL H. 
Rating:
4.0

Owner was very personable and helpful.

EDWARD L. 
Rating:
5.0

James was very helpful and available to answer ALL of my questions.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
4.0

Explain how they are hooking up the trailer. I know social distancing is in effect, but I can listen 6' downwind. Other than that, very friendly and efficient. While I didnt get the trailer I wanted, the free upgrade was super convenient. I went to the Dr., walked to my storzge unit to get shovels and buckets, and got the phone went off. Instead of making an 80 mile round trip so get my trailer, I could pick up a similar one literally within eyesight across the highway and 12min before my scheduled pick up time.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Good service, took a little longer to get the Trailer, I wanted, a M.C. trailer. But that's ok , I will be back when I need moving equipment.

John J. 
Rating:
5.0

Excellent service and friendly. I would rent from them again, it was an excellent experience

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

PAM R. 
Rating:
5.0

James Hazelbower was awesome. He was patient and helped us with a very difficult move. His advice was perfect.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Linda E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

claude J. 
Rating:
5.0

The customer service was awesome would highly recommend it to everybody

BRUCE S. 
Rating:
5.0

Although the gentleman at the pick up location was great, U Haul required us to drive 95 miles from our house to pick up our rental. Half way between Illinois and Texas the AC went out in the truck, and it was a pretty new vehicle. Because we were pressed for time, we didn't have it repaired. We also rented a motorcycle trailer and there was a problem with the taillights which we had repaired before we left. Road service for that was okay, but lights failed again once we arrived at our destination. Very costly too. If you need to use this company, deal directly with the location you'd like to pick up from. Calling the 800 number or going online, the customer service will be worse.

donna C. 
Rating:
5.0

Not much maybe not charge for dolly's that we need sometimes.

BILL R. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

3rd time using this guy and he's always great!

Dayne C. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Lanark Uhaul is by far the best I've been to in 25 years. Owner is very nice and gave us a last minute deal. It was worth driving 20 miles to get it.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Rosetta K. 
Rating:
5.0

I previously gave two 1 star reviews to this location. I had a issue with U-Haul in itself, not the owner of this location. James is a good guy and always helped me. However, call him directly. Taking to U-Haul traffic is a complete waste of time.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Josh Sisler(from the Mt. Carroll Facility) set up this pick up. Josh did a great job and all went well.

BILL T. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

Judi C. 
Rating:
1.0

Not the franchise owners fault at all. He was extremely friendly/professional. However, I asked for a 6x12 utility trailer. After the U-Haul hub sent me to three locations, I finally gave up. Teach your people the difference between a 6x12 utility trailer and a 6x12 enclosed trailer.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

BOUGAIN S. 
Rating:
1.0

I went to three locations asking for a 6x12 open utility trailer and they kept sending me to places that only had 6x12 enclosed. A complete waist of 2 1/2 hours and several gallons of fuel.

Brian K. 
Rating:
5.0

Awesome thanks

Ronald S. 
Rating:
5.0

I do not know of anything that can be done to improve this location. He asked what we needed, offered some advice, The truck was clean and ready to go. No problem at all. Thank You

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

TARA P. 
Rating:
4.0

Customer did not leave a comment.

nancy Z. 
Rating:
5.0

Thought the rental fee was a little to expensive

LYLE A. 
Rating:
3.0

The trailer was not checked over before rented again. It had a noisy left wheel bearing and mud stuck in the rims which probably through off the wheel balance.

John W. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
No reviews have been submitted for this location.

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