The experience was amazing. The young lady that helped me was so very nice and patient. I’ll definitely use this location again!
Terrace M
Customer Reviews for Southeast Hauling NC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Veronica did an exceptional job assisting us with our rental. She was polite, competent, and walked me clearly through every step of the process. She deserves 5 stars for her professionalism and customer service. Unfortunately, my praise stops here, as the conditions at this location were deplorable and absolutely not what I would expect from a professionally run U-Haul franchise: >> No heat in the building. At 9:15 AM on Saturday, when we arrived, the temperature was in the high 30s/low 40s. Veronica had to work bundled up in a jacket and hoodie just to keep warm. She explained that the entire HVAC/furnace system needs to be replaced. >> Broken task chair. One of the casters on her chair kept falling off, making it unsafe and uncomfortable to use. She repeatedly had to reattach the caster. >> No proper workstation. Veronica had to process the entire rental on her personal cell phone because she had no computer or functional setup to work from. Despite all this, Veronica soldiered on, remained friendly, and handled everything on her own. She is the ONLY reason I clicked “Yes” on recommending this location. The physical conditions of this site are unacceptable and, frankly, not fit for employees or customers. >> 0 stars for the ownership/management that allowed these conditions (shame on you). >> 5 stars for Veronica for having the professionalism and resilience to work under such conditions and still be able to care for her customers, completely!!!
Kenneth KThey were very great people couldn’t ask for a better location to use
Justin KVeronica is the best
TODD SVeronica was a great help checking out/in the truck.
Frances GThe day of my reservation UHaul had an outage and Veronica handled it like a champ. I will be back.
TODD SVeronica was very courteous and used great communication to ensure her customers were satisfied. I had a situation with my rental and she handled so well and quick, like nothing happened. Gtest service.
Sierra FService was excellent and Special shout out to Veronica who was very accommodating!
Anthony PIm waiting on my money to be returned to my account
KEVITA PNo one was there, I called and was instructed to drop the keys off inside a box
LEANDRO YThe return process was too cumbersome for self-return. Lots of photos, recording mileage, opening the drop box, all with no lights! I realize it doesn't require any staff and that ultimately saves money, but it is not any cheaper than a location that has someone to assist you. In the future, I will only go to a location that has staff. The lady who called me was very nice and helpful.
Terrence BClean and helpful as always
DINO GAll was fantastic. U-Haul made my move so easy. Would definitely use again
Mitch CEverything on point. Always took care of it needs and they always answer your questions and explain things to the tea
Dennis DIt was a terrible experience; I had to go to three locations to drop off the equipment.
LAKISA ECustomer Service was great. Made sure we knew about the features of the truck. We had to keep the truck a day longer but no problems. I will be recommending this location to other people needing to rent a truck. GREAT JOB
SHARON W