Cynthia S.
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Customer Reviews for Southeast Storage Wetumpka North
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Southeast Storage Wetumpka North
randy C.
All is good
Chris P.
Was easy to rent and also return. The truck was in great condition no problems. Would rent from there again.
Angela J.
Shannon was wonderful in getting me a truck when and where I needed it. She got me through the registration process quickly and I was on my way! She was also very friendly and helpful. I would recommend this location to anyone.
Samantha K.
Easy pick up online/
carla D.
I received a text message at 4:00 p.m., the evening prior to the move advising that I was to pick up the truck at a different location that what was confirmed originally. First, it was a good thing I happen to look at my text befor driving to the wrong location. Also, this location was 20 miles away from the location I requested, and confirmed by U-Haul (a 40 miles round trip). This caused a great deal of unneccessary strees and at .99 cents per mile it would have added $40 additional dollars to my rental. By calling U-haul I was able to get the location corrected but it took time, adding frustration to the move, and all of it could have been been avoided. Also, I was charged a "$14 SafeMove" charge for insurance that I did not request. I have ample of coverage and did not need this additional fee. I have requested a refund and conformation if the refund. Poor conformation and communication on U-Haul's part. I
BRENT K.
All went perfect. Excellent customer service!
Heather W.
Had trouble trying to check the vehicle in after hours, tried on two different phones but was unable to complete that but everything else was fine
Deborah B.
Shannon was so helpfull during this first time rental of a u-Haul truck she explained everything to us, no surprise charges or fees. The equipment was clean and mechanically great. I highly recommend this branch of u-haul (Southeast Storage Wetumpka) 8416 Hwy 231
KENNETH T.
Easy checkout and turn in- I will definitely recommend to friends
Ben L.
I contacted the location a few days prior to needing a truck. I asked for the smaller truck but was told the only one available was a 24 footer. We arrived. There were two 24 foot trucks and two of the smaller box trucks. I asked about the two smaller trucks and was told they were rented. When I arrived later that afternoon, both smaller trucks were still sitting in the same place. Of the two 24 foot trucks, we were given the older truck. The truck operated fine, but the a/c would only work intermittently. We were glad to have the truck to move our daughter into her new apartment, but it would have been much nicer if we were permitted to have a smaller truck and nicer if we would have been given the newer 24 footer. All in all, the staff was very nice and helpful. The truck was clean and was certainly functional. We would recommend them and would use them again.
JASON S.
The air conditioner in the trunk was broken and it is the middle of the summer. I ended up with a terrible migraine from being overly hot. I don't know if I will ever use uhaul again because of this.
Kelly R.
Steering wheel had almost an inch of play in it. Made it hard to keep on the road, brakes were subpar and I had to stand on the pedal to get it stopped.
Sharon B.
It would be nice to have return instructions posted by the key lockbox. This location closes at 1:00pm on Saturdays. Took me a minute to find return instructions on my smart phone.
kurt S.
The equipment and service at the location were great. My only complaint is your website says I get to pick both pick-up and drop off locations. I made my reservation weeks in advance to pick up from a site just down the street, but the day before I'm notified my pick-up location has changed. I now had to pick the truck up from some location north of the city, and the auto trailer from a location 50 miles south of the city. Suddenly three hours of driving are added to a day I scheduled for loading. Huge inconvenience. More heads up for planning purposes would be great.
Jeana F.
I was charged a twenty dollar fee for dripping off after hours and a little under three dollars for going over in miles. We went straight from one place to the next. They should have given miles for dropoff as well. The worst thing was we rented for two nights and was charged for dropping it off after hours. We picked up Thirsday morning and dropped off the same day 3 minutes after they closed. Ridiculous!
CURTIS T.
No improvement needed
Pam J.
Drop off location was super easy to find and key drop off box was prominently displayed. We droppes the truck off a day early and Uhaul did not refund any of our money. Even though the pick up and drop off locations were great I will not use Uhaul again nor will I recommend them to anyone else!!!! Locations recieve a 10, Uhaul gets a 0!!!
George H.
Website, no mention of local use vs one way as has been in the past, wasted time stuck in one way when I tried to fill out destination. Overall, took way too long to fill out on line.
Pamela O.
The time that we are living in right now with this virus and I know it's got to be emailed but it was very confusing to this old lady that doesn't know that much about emailing computers xcetera
James S.
The ordered equipment was not on the truck. The pickup process was not explained thoroughly prior to pick up and took much longer than expected. The return process was not thoroughly explained either.
Scott S.
Staff were very cordial and professional but the trailer roof leaked! The trailer should have been checked upon turn-in to prevent the rental of an inferior product. Everything else about the pick-up was fine.
Andre N.
The return procedure is too time consuming and unreasonable especially if you do not have a smart phone
STEVEN R.
Great service and made rental very easy.
William A.
1 location was closed, 1 location said they could not allow me to drop off, and one location finally allowed me to drop.
kevin D.
.. Thank you!
Carol C.
Be sure all the lights work.
Tony A.
Love the customer service!!!
Arlon E.
Nothing at this time. This is the fourth or fifth year I have reserved an enclosed trailer at this location and I will continue as they are easy to work with.
Shonda K.
Very friendly and helpful staff. They both went above and beyond helping me.
William M.
The trailer shimmied the entire trip and shook our entire truck. The trailer was clean and the staff was really friendly and helpful, though.
Jeromy D.
USED THE SIGN IN WITH PHONE OPTION AND IT WAS MUCH EASIER. LOCATION WAS GREAT AND CLERK WAS VERY HELPFUL. WILL DEFINETLY USE AGAIN
Robert R.
Drop off was very easy after hours, and called them in Wetumpka, and they made sure we were checked in. Very friendly on phone!
MARK K.
Drop off location was good. I do not recommend U Haul because of problems with the reservation and problems on the road.
Rebecca P.
Quick & easy! Very professional!
Tonisha S.
Did not have rental equipment available such as dolly and furniture dolly rental
Jeannine N.
JUST HAD A TON OF RED ANTS IN BED OF TRAILER DUE TO TRAILER BEING PARKED WITH THE BACK-END ON THE GRASS. NO BIGGIE NOTHING THAT A BROOM SWEEP WOULDN'T GET RID OF, I WOULD STILL RENT FROM THEM AGAIN, SHANNON WAS SUPER HELPFUL AND WONDERFUL TO WORK WITH.
Charles W.
I have reserved from this location many times. Always excellent service, even if I had to go to another location nearby to pick up the exact equipment I needed.
JAMES B.
Insure your system is free of bugs. Could not use current system to rent me a vehicle hauler. It took 50 minutes for me to get processed.
Alfonza W.
Fast and honest straightforward customer service. I would recommend anyone in the Elmore County area to visit this location for your next moving trip.
Stacey H.
I will definitely use Sourheast Storage Wetumpka North again!! They were top notch in everything they did !!
james H.
Cash deposits are logged into computer when the rental is done at pick up location. Therefore, the cash deposits should be made available to the customer at the drop off location vs mailing a check to the customer. For that UHaul failed me as a customer.
K Casey S.
Great experience with the staff and the equipment was top notch
john R.
i HAVE USED THIS LOCATION SEVERAL TIMES AND THEY ARE ALWAYS GREAT.
Sidney H.
I was given the wrong truck in Wetumpka & I cannot get a final bill until Monday because the truck I was supposed to get is still checked out.
Bridget S.
The staff was very pleasant to work with
Roger P.
all good
Yamin M.
Very nice and they help customer
John H.
Perfect!
Rob W.
The rental agent was extremely helpful. I pointed out the maintenance issues with the returned rental. She took notes and said that she would set up the repairs before it would be rented again.
Anthony X.
Stop using your text app for DL,it took over 15 minutes to get text...then got 3 in a row.
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