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ANDREW B
Customer Reviews for Southeast Storage Wetumpka North
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have pick up location closer to my home. Had to make a two hour round trip drive to get the truck and transport.
ELKE TThe truck we rented has a roof leak and soaked my belongings in the rain.
CHARLES HAttendant was rude
JOHN HThe in-person experience was disappointing. I walked in to rent a 6x12 utility trailer with a ramp rather than reserving online, and was surprised when the employee refused to let me keep the trailer for 24 hours. She stated that if I kept it for that long, I’d be charged for two full days. However, I checked the online reservation system, and it allowed me to reserve the same trailer for 24 hours at the same rate as a 6-hour rental. This inconsistency between online and in-person policies was frustrating and didn’t make sense.
KEVIN II wouldn’t suggest any changes. Everything went my way. The guy who helped me thru the rental process was very helpful. It was a good experience.
JAMES ODropped off truck. No problems.
ALAN TI had no problems , everything was great.
Nancy IDrop off directions were all screwed up. Business had different hours then pick up location. Call number on door was no good or help
NEAL WDo maintenance on the trucks. The truck I had sounded and acted like it was about to quit working at any moment
CRISTIAN BGreat folks and easy to deal with
BLAKE PProfessional and courteous!
Danny SNo keys were at the property, which we then had to call and be sent to another location which was 30 mins away
Michael MNothing
JASON BIt was great and hassle free. Everyone help me in professional manner.
MAURA EEverything went very smoothly and David was fast and hooked up the trailer also ... great experience!!!
Bruce SLocation needs to be shut down
PAMELA JGreat trip
RICHARD LI rented a car trailer from tis location. Manager was friendly and knowledgeable and had me setup and on my way in no time. He hooked the trailer up to my truck and explained everything about the trailer rental to me. Great experience. Will rent here again.
Shawn HThe a/c knob was broken and in the cup holder. The attendant was rude. I was greeted with “What do you need?” In a hateful tone.
Mike SGreat customer service
Rickey PIt has been many days, and I never received my copy of the bill. I still do not know what I was charged and do not have and paper work to show of. I was told that a e-mail of my bill would be sent to me via e-mail the same day that I turned in my rental. I was also told to park the vehicle myself, which required me to drive the vehicle over a curb to park it next to the other truck in the grass.
Dale WLiz & David were very helpful.
TERI WI reserved a U-Haul Two weeks in advance and when I got there they didn’t have what I reserved and forced me to get a U-Haul that I didn’t need and I end up paying more
TOMEKO MIt’s clear the Saturday staff member needs some support. Saturday is a busy day and he’s new. Why isn’t his superior answering their phone when he needs help?
SAMI MAt this time I don’t feel there is anything that needs improving. Customer service was outstanding, very friendly, explained to me how to reserve the truck on line and walked me through the process on my phone when I picked up the truck.
Susie MMy experience was overall great. Thanks
JOSHUA HThe low tire pressure light was on, assuming it needed air in the right rear tire. Other than that, it got the job done.
FANNIE RHe took care of everything. I left and went to eat lunch before I got inside checked my email and already had confirmation of drop off.
Richard BI originally reserved a 20’ truck for 6 hours on the web. I was told a love with the estimated miles. I brought the truck back with MORE gas in it than when I got the truck, as well as only went 50 miles instead of the originally planned 55 miles. I returned the truck 39 minutes later than planned. But somehow the 6 hours I originally reserved was changed to 5 hours. I was charged DOUBLE the daily rate. When I had the truck for only 6 hours 39 minutes. But charged for two days. U-Haul is a complete joke and rip off. Complete scam artists. Every dealing I’ve had with U-Haul I have been over charged. I will never use this company again. STOP RIPPING PEOPLE OFF! I should have only had to pay about $100 for 6 hours and 39 minutes of truck and dolly rental. Not almost $150. Do better. Crooks.
BRANDON Dthe whole process was quick and easy! will be definitely renting again! helped us a ton!
Jason PDon’t know
Billy JEverything was great! I do love the easy to use access on the website. You can handle so much just from the website! Keep up the great work! Thanks!
Rebecca PEverything was great.
Carolyn GThank you for all your help!
Johnny HAs usual, the rental locations are only as good as YOU allow them to be. Helpful staff to a point. YOUR system does not allow location staff to get or even find equipment. I have to locate truck and trailer usually at two different locations then burn up mileage driving back and for because you won't match up equipment when it is reserved in advance.
Martin BNothing!!
Tony WThe worker there was very nice he helped me tremendouslyI would hire him if I was looking for an employee
Barbara FPlease Try to Always Communicate with Staff Members if the Reservation pick Up date has been changed. And Please make sure that the Staff Member make the changes in the Computer that day for the new Reservation pick up date. Instead of allowing the new Reservation date to be Canceled or transferred to a different location for pick up. I was disappointed about that, but it all worked out for the good. A Special Thank You for the Wetumpka U-HAUL Rental Staff for being able to fix my changed Reservation date. Thank You allowing me to use your U-HAUL Rental Service.
Alice CThanks for help with the backing up!
Gaye EI needed a vehicle immediately due to an accident. This location had a vehicle available that was exactly what I needed.
MICAH WThe vehicle was not well maintained the truck pulled hard to the right when braking, the parking brake did not work, the driver’s side mirror shook so bad while driving you couldn’t see out of it and finally the check engine light would come on then go off and come back on then off.
WILLIAM BEverything’s great. Nervous about the uhaul truck parking had go over the curb. Other than that everything was great.
Andrew WKatrina was efficient and rental was painless.
Robert BYou are doing a great job and I appreciate that we are done
Johny MPersonnel at location made it seem like we were an inconvenience and didn't want the equipment returned there, even though the contracted said that was where it was supposed to be dropped off.
ronald l