Customer Reviews for Southeast Storage Wetumpka South

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southeast Storage Wetumpka South

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JUSTIN W.
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Customer did not leave a comment.

Pete G.
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N/A

Ron K.
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Cody W.
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Alex W.
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Software issues took almost an hour to be able to complete the rental process. I had to go online and make a reservation on my phone and even then the system wouldn't accept payment until the rep called in for tech support.

Bobbie M.
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I couldn't ask for any better service. The gentleman stayed and waited for me even though he was close to closing the store. His name is Jerome Jones. Excellent service.

JOHN M.
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Prompt courteous service. Very happy repeat customer.

Betty S.
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Simplify your drop off procedure. It was quicker and easier with paper contracts. Wasted 30 minutes I didn't have.

Emily H.
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Jerome has excellent customer service skills. He was kind and patient after we had a stressful day. And he made the rental process very easy.

Patsy H.
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Not open. Left key in box. Called the number on the door. No answer.

JOSEPH T.
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Fix your app... wouldn't let me upload pictures, had to wait for 30 mins for someone to tell me to call back when the uhaul place was open (despite the mandatory drop off time). That aside, rental worked out and everything went went.

doy B.
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My complaint doesnt involve the locations. The personnel were excellent. My complaint evolved from breaking down and it taking two hours to speak to someone and get road side assistance

ERIC J.
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Rachel H.
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Patricia T.
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Great customer onsite service and the lady that helped me was very pleasant, and experienced in the knowledge of attaching the equipment and helped me very much! Thank you sooo much

Alberta F.
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Customer did not leave a comment.

Eric G.
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Great customer service

Eric G.
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Great customer service

HEATH H.
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Issue with online check out and billed for insurance i did not purchase, however overall get ride and easy check in!

Lige P.
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James H.
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Ashley G.
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Jeffrey B.
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Great location. Easy access.

Terry M.
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Angela J.
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MILLARD M.
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Laura P.
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Bernie M.
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Nothing.

Greg S.
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Robin W.
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Gerald C.
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Overall customer service and facility was excellent.

Brett H.
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Patricia C.
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Amber M.
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michael R.
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got to work harder to ensure vehicles are well maintained and stocked appropriately.

Eric S.
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John V.
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stacy M.
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james C.
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William M.
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Ryan N.
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James K.
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Teresa H.
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Michael R.
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Jerome is an excellent representative of the organization and is a true practitioner of the art of customer service

Thomas L.
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James P.
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Kenneth D.
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BRUCE B.
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Edward R.
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Richard S.
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CLAY G.
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Jesse B.
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GRADY A.
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JULIE S.
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Everything worked out wonderful renting the uhaul from Southeast Storage in Wetumpka. The entire process was easy and the two employees that helped us were very helpful and kind. Renting again this weekend!!! Will definitely recommend to everyone we know!!

kay B.
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vance P.
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Cathy B.
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Angela W.
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Super friendly and great customer service.. We rented a storage unit for about 16 months and they were awesome. Thank you, A. Winkler

Jeffrey B.
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Leon A.
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Angela W.
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The Manager Cassy went above and beyond. She is great and we were even able to hire her husband to help us load.. Could not have done it with out her!!!! Thank you Cassie Justice

Steve R.
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Great service on short notice requirement.

Lorrenzo M.
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Nothing..excellent service!

Phillip H.
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Cassie is the greatest to work with. Highly recommend this location.

Steve R.
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Customer did not leave a comment.

James C.
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Samuel C.
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Reserved the carrier a week ahead of time and local agent could not bring the trailer closer than 35 miles from where it was SCHEDULED to be picked up. EVEN THOUGH I PERSONALLY SAW CARRIERS AT UHAUL LOCATIONS BETWEEN THE 2. We drove past at least 4 empty carriers at other locations closer than where we had to ADDITIONALLY DRIVE TO. We were not notified of the change until 20 hours before the pick up and could not change our motel reservation. Added several hours to our work. Tag light and wide vehicle lights did not work when picked up and one of the lenses was missing. Rusted out step on one side. Broken glass all over ramps.

Julia H.
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Aarin J.
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Alan P.
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Daniel R D.
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Very courteous service, knowledgeable and efficient representative.

Jeffrey B.
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Host employee was clueless about rental drop off.

Sarah A.
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Cindy C.
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Have the truck at the place u said it would be not 25 miles away Even after ordering two weeks in advance. Not happy.

ashley N.
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Steve C.
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Fix the insurance problem!!!!!!!

Jackie L.
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Melissa C.
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Love the customer service, Jerome and Cassie have outstanding, helpful attitudes. Made my experience a pleasant one.

CHRISTEN G.
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Worker was very knowledgeable and helpful with my uhaul rental.

JUDY B.
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Paul S.
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Jerome is simply outstanding. He makes the entire process very easy to complete.

Steven C.
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Stay open longer, I could have returned it a day sooner but everyone closed about 10min before I could get there. I was charged for 3 days and only used it for a day and a half but couldn't return it till the next day. I hope that the bill will be adjusted accordingly. Other than that the trailer was great

Paul S.
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John P.
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Matthew C.
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David S.
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Anisha R.
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It was much further than I wanted for a pickup location

Michael W.
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Robin C.
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Michele R.
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I originally had a truck reserved for Sunday, February 25 but it was suppose to rain so I decided to move on Saturday, February 25. However U-Haul Moving and Storage of Woodmere did not have a truck available. Therefore, Kevin at the Woodmere location was a lifesaver and did everything he could to find me another truck. He was very friendly and helpful. He found me a truck at the Southeast Storage Wetumpka South were Cassie was very friendly and helpful making my whole moving experience a breeze and more enjoyable.

Ronald B.
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Sarah K.
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Cassie was the person who rented me the uhaul and she was very nice and helpful.

James M.
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The lady was great,(sorry I forgot her name), uhaul closed at 5pm but she stayed open 20 minutes late for me to get the rental, that's great customer service . Would recommend

Jean P.
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Customer did not leave a comment.

diamond J.
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My email was spelled wrong which I spelled out over the phone which caused me problems at check in. I called for help and the first person hung up in my face. The second person fixed my email so after an hour I was able to move

STUART M.
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Customer did not leave a comment.

jerry S.
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Nothing. Agent on site was excellent!

Kelly H.
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I was 100% please.

SUE ANN D.
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smooth, easy no problems

TOMMY H.
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The folks at Southeast Storage/U-Haul were just extremely friendly and tremendously helpful. These are good people! When I need to use U-Haul again, I will be stopping by here!

No reviews have been submitted for this location.

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