Customer Reviews for Southeast Storage Wetumpka South
(U-Haul Neighborhood Dealer)

209 reviews

749 US Hwy 231   Wetumpka, AL 36093

(334) 514-9760

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022: Closed

Services at this Location:

Contact Us

(334) 514-9760

749 US Hwy 231
Wetumpka, AL 36093

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly and helpful staff. Equipment rented met expectations.

Russell A. 
Rating:
1.0

Charged me a $20 after hours return fee, 5 days after the rental, even though I actually I returned it a 9AM on a Thursday to a human being in the office. Person I spoke to just kept saying I returned it after hours and they would do nothing about it. Gave up and put a chargeback through the CC company.

Patrick M. 
Rating:
2.0

Let people know if the truck has problems. The trucks frame was bent and the left taillight didn't work.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

No problems!

JOHN M. 
Rating:
4.0

The first location I was sent to to pick up a trailer wasn't opened had a phone number on the door it said call for an appointment for horses or for a shed or for trailer I left a voicemail never heard anything U-Haul is too sharp for this type of location other than that my experience was great

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Shaun F. 
Rating:
5.0

I rented a utility trailer. The process was handled quickly and in a very friendly manner.I am well pleased.

John S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY P. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Everything went without a hitch. Thanks

JOHN C. 
Rating:
4.0

Nothing

TONJA H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Although there was no assistance to disconnect the trailer, Jerome was very professional, courteous and respectful. I would definitely do business here again.

Jeffrey R. 
Rating:
3.0

Customer did not leave a comment.

Jasmine G. 
Rating:
4.0

opens to late

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

PRESTON F. 
Rating:
5.0

Great rep in the office who was most helpful.

Brett H. 
Rating:
5.0

Better phone communication! Everything was good and hassle free thank you

George E. 
Rating:
5.0

Very good!!

EVON B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Kind

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

N/A

Pete G. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
3.0

Customer did not leave a comment.

Cody W. 
Rating:
2.0

Software issues took almost an hour to be able to complete the rental process. I had to go online and make a reservation on my phone and even then the system wouldn't accept payment until the rep called in for tech support.

Alex W. 
Rating:
5.0

I couldn't ask for any better service. The gentleman stayed and waited for me even though he was close to closing the store. His name is Jerome Jones. Excellent service.

Bobbie M. 
Rating:
5.0

Prompt courteous service. Very happy repeat customer.

JOHN M. 
Rating:
4.0

Simplify your drop off procedure. It was quicker and easier with paper contracts. Wasted 30 minutes I didn't have.

Betty S. 
Rating:
5.0

Jerome has excellent customer service skills. He was kind and patient after we had a stressful day. And he made the rental process very easy.

Emily H. 
Rating:
3.0

Not open. Left key in box. Called the number on the door. No answer.

Patsy H. 
Rating:
3.0

Fix your app... wouldn't let me upload pictures, had to wait for 30 mins for someone to tell me to call back when the uhaul place was open (despite the mandatory drop off time). That aside, rental worked out and everything went went.

JOSEPH T. 
Rating:
5.0

My complaint doesnt involve the locations. The personnel were excellent. My complaint evolved from breaking down and it taking two hours to speak to someone and get road side assistance

doy B. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Great customer onsite service and the lady that helped me was very pleasant, and experienced in the knowledge of attaching the equipment and helped me very much! Thank you sooo much

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

Alberta F. 
Rating:
5.0

Great customer service

Eric G. 
Rating:
5.0

Great customer service

Eric G. 
Rating:
5.0

Issue with online check out and billed for insurance i did not purchase, however overall get ride and easy check in!

HEATH H. 
Rating:
5.0

Customer did not leave a comment.

Lige P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Great location. Easy access.

Jeffrey B. 
Rating:
3.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Customer did not leave a comment.

MILLARD M. 
Rating:
4.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Nothing.

Bernie M. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Overall customer service and facility was excellent.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
4.0

got to work harder to ensure vehicles are well maintained and stocked appropriately.

michael R. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

stacy M. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Jerome is an excellent representative of the organization and is a true practitioner of the art of customer service

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
4.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

CLAY G. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

GRADY A. 
Rating:
5.0

Everything worked out wonderful renting the uhaul from Southeast Storage in Wetumpka. The entire process was easy and the two employees that helped us were very helpful and kind. Renting again this weekend!!! Will definitely recommend to everyone we know!!

JULIE S. 
Rating:
4.0

Customer did not leave a comment.

kay B. 
Rating:
5.0

Customer did not leave a comment.

vance P. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Super friendly and great customer service.. We rented a storage unit for about 16 months and they were awesome. Thank you, A. Winkler

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Leon A. 
Rating:
5.0

The Manager Cassy went above and beyond. She is great and we were even able to hire her husband to help us load.. Could not have done it with out her!!!! Thank you Cassie Justice

Angela W. 
Rating:
5.0

Great service on short notice requirement.

Steve R. 
Rating:
5.0

Nothing..excellent service!

Lorrenzo M. 
Rating:
5.0

Cassie is the greatest to work with. Highly recommend this location.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Reserved the carrier a week ahead of time and local agent could not bring the trailer closer than 35 miles from where it was SCHEDULED to be picked up. EVEN THOUGH I PERSONALLY SAW CARRIERS AT UHAUL LOCATIONS BETWEEN THE 2. We drove past at least 4 empty carriers at other locations closer than where we had to ADDITIONALLY DRIVE TO. We were not notified of the change until 20 hours before the pick up and could not change our motel reservation. Added several hours to our work. Tag light and wide vehicle lights did not work when picked up and one of the lenses was missing. Rusted out step on one side. Broken glass all over ramps.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Julia H. 
Rating:
5.0

Customer did not leave a comment.

Aarin J. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Very courteous service, knowledgeable and efficient representative.

Daniel R D. 
Rating:
3.0

Host employee was clueless about rental drop off.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
No reviews have been submitted for this location.

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