The first location on Decatur street in Montgomery was horrible. I had a 1pm pick up. No one was there. It is a barber shop. He did not arrive until 1:45. He was rude. He started spraying down all of his clippers first. I advised that I reserved a large dolly, furniture dolly and pads. He had none. I called Uhaul, they said these are not guaranteed. How can I move an entire house without a dolly? How can I unload an entire house? If these items are never available you should advise the customer ahead of time so they have time to find a dolly. I ended up needing a larger truck so had to travel to another town. Flex storage charged me for the larger truck after pating for the smaller one. The smaller uhaul cost more than the larger uhaul plus I rented a small dolly? I also purchased a lock from flex storage. I asked if it was a uhaul lock however it was not. It did not fit. It ended up being a storage lock. I had to go out and buy a lock. The owner of the barber shop should not be a uhaul dealer. He was rude and while I was on the phone with uhaul, asking if anybody in the entire county had any dollies, he was asking me if I wanted to cancel my uhual then turned on a loud blower or something so ai could not hear the person I was speaking with at uhaul. He threw me the keys and said match up the nunbers. He did not email me a reciept. Flex storage did email me at receipt before I left. I did speak to a nice person who refunded me the amount of the first uhaul.
melissa b
Flex Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wetumpka, AL 36093
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Customer Reviews
- 4.0 Average Customer Rating
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The representative was very helpful and professional.
LESTER IAn appliance dolly would help a lot.
Harold HThe trailer strap on the passenger side came loose twice on the trip.
John SThis drop location was far past the flex north location which would have saved me 11 miles and 20 mins also. closed today it’s a self return. Didn’t see anyone
CHASITY M