The worker here could care less about his job or customer service
JACOB B
Southeast Storage Wetumpka South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wetumpka, AL 36093
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Customer Reviews
- 4.0 Average Customer Rating
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1. Clean the truck, it was filthy inside when delivered 2. Make sure that you have in stock the items that were requested, given the weeks advance notice. 3. This truck had a substantial roof leak, fortunately $40K in leather furniture and 25K in fine arts were offloaded. The goods that were soaked where all our loading straps, and 24 blankets we had to purchase from a big box store as the 48 reserved where not available. 4. You can do better. The dirty and leaking equipment and poor customer service in Alabama is not acceptable, and location related, not industry wide.
Robert TWetumpka was not helpful getting blankets. If that location didn’t have any I should not have been able to reserve. They didn’t offer have them brought from another store or anything. They didn’t even tell me that I couldn’t get them there. I had to go back in to ask for them, and then they told me. Then, somehow my drop off place was changed to a different city. I went back in to talk to them about that and they did not offer to fix it either. They told me I had to do everything for myself. Go find your own blankets go fix your own drop off. I did the reservation correctly and have a snapshot of the drop off and I did not take care of their end. I travel three hours to get there to take care of my storage unit and they did not have everything prepared. Like I said they did not offer correct the mistakes. Matter fact, they told me they weren’t gonna help me.
FELICIA LN/A
Timothy WGreat experience
Brad C