Excellent customer care , excellent instructions plus I was provided with a trailer that had brand new tires on it. The entire process was easy, effortless and without complications. The owner provided services over and above what I expected. I have no suggested improvements as the experience was excellent. Prompt, first class customer service! Would highly recommend Southern Auction Services U-Haul Rental location.
Patricia A
Customer Reviews for Southern Auction Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charlie was very cooperative and helpful. He's a good guy.
Douglas AVery pleased with the entire transaction.
James RThe rental desk was buried in the back of a office of a dark and dingy warehouse. The person handling the rental was very nice, but the facility as a whole was very unpleasant.
KESTUTIS RTrailer was nice and clean and the customer service was outstanding!
DAVID CSpacious return area for after-hour returns. I have not had to interact with the staff because of timing (returning on Mondays), but the whole experience was super-easy and stress-free.
Sean HAwesome customer service at Southern Auction Services. Highly recommend
Jeffrey NGreat customer service!
LARRY CWe had a very pleasant experience.
William HThe owner was so kind and helpful as this was my first time driving the U-Haul. The truck was ready and clean and he pulled it out for me and went over some safety points.
Vickey APerfect location. Easy to access and a readily available selection of equipment is always on site.
David BTruck was older truck. Was a little dirty.
Peggy WWhile the service was fine, the facility and owner were way too political for me. While everyone is entitled to expressing their political views, this location was so skewed one way that it gave me second thoughts about picking up the UHAUL there. In fact, I would not have rented here had it not been for the fact that I had to have a truck that afternoon to finish up my move.
ANDREW APeople are great. Nothing wrong with location, just not new like other locations i have been to.
Robert CThe owner -Charlie is the best! Only rent from him!
ALAN BAll good!
Robert Snothing, Charlie was great
WILLIAM GNo improvements needed. It was great!
PEGGY BThanks Charlie!
CHARLES CThank you.
James ZNothing it was perfect
Stephen NThe gentleman that greeted me and helped me with the return of the truck was very nice and helpful. He was really delightful.
Pamele BPoor hours.
RYAN CTruck was dropped off on a holiday, no employees were present.
DAVID MNothing, Nada. Best rental service that I have ever encountered. This puts Home Depot rental units to shame!
James BWe basically had to park the UHaul in a field and just drop off the key in a box. No one helped us and there was no one available.
Jaden WThe only issue we had was nailing down a location with uhaul. We had to wait until a day before we needed the trailer before we knew the location; the Controller was suppose to call us..he did not. The direct line we had been given sent us to three live people who gave us the run around until we got a recording saying you were closed. But finally, we got CHARLIE at Southern Auction Services who represents uhaul! What a pleasant and accommodating gentleman! In fact he was so pleasant we didn't feel inclined to mention the aforementioned details. All your employees should represent like Mr. CHARLIE.
Judy WVery helpful with returning tow dolly.
robert jThe gentleman that runs this location is a wonderful human. We have rented from here several times.
REBECCA AService the trailers so they work as inyenfef
Richard HThis location came through after your company moved my reservation at the last minute. Very fortunate that I came in front out of town and checked my email or I would have been screwed. Not happy with your dumb company policies!!!!
AL HGreat services provided by Charlie. Thank you!
Lance LVery friendly service.
Ralph BCharlie was so kind and knowledgeable.
Jill HLocation closed on Monday. Used after hours drop off.
Larry SLower mileage charge
Stanley GCould be called the Extra Mile Uhaul rentals! Nice folks!
Mikey YGreat customer service.
David LI was driving without rear lights at night with trailer. The trailer was dirty.
Lesa MSelf drop off so can’t adequately evaluate for this experience but have used them in the past and they were great.
Ophelia LReally nothing. Southern Auction provides outstanding service.
Joseph OVery nice people working here. In and out quickly. Great location and plenty of room.
Kevin K