Customer Reviews for Southern Illinois Hardware LLC
(U-Haul Neighborhood Dealer)

50 reviews

401 Market Place Dr   Freeburg, IL 62243

(618) 539-4703

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(618) 539-4703

401 Market Place Dr
Freeburg, IL 62243

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Nothing, Once again, just keep doing what you're doing

William C. 
Rating:
5.0

The service was great

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON G. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Employees were very helpful!

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M. 
Rating:
3.0

Get better customer service on the phone.

darend B. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Not sure why we got charged a mileage charge. Used it for 2.5 and super low miles. I think this is a Total rip-off. I will never recommend using The u-hail company to anyone.

DARRIN K. 
Rating:
4.0

Everything was great, but I'd have prefer not to drive 14 miles from the location I initially rented from.

Bethany J. 
Rating:
5.0

Customer did not leave a comment.

Mohammad K. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

The only thing I can suggest is to have the young man that helped me help everyone. He was exceptional, knowledgeable, friendly and very helpful.

TONYA H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

Great customer service !

SCOTT V. 
Rating:
5.0

n/a

WILLIAM L. 
Rating:
5.0

Very good customer service!

SCOTT V. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
3.0

The truck was not as expected, it didn't have cruise control and I'm driving 34 hours across the country.

jacob B. 
Rating:
5.0

Best price, great location and easy to rent.

STANLEY S. 
Rating:
4.0

Customer did not leave a comment.

Annette P. 
Rating:
5.0

Customer did not leave a comment.

JENNA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The rental experience was very good. Top notch customer service!

Alan S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Filled out information online, went into store to pickup keys and basically re-did the information, not real quick but store employees were fabulous. I have rented UHaul several times in the last couple months, legends.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Nice and courteous people, awesome truck and reasonabley priced. Thank you ??

Stanley D. 
Rating:
5.0

Customer did not leave a comment.

Garrett P. 
Rating:
5.0

Customer did not leave a comment.

Garrett P. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Pricing is a little higher then I would like but...

Larry B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

I was curious to learn the trailer was rented in advance while it was still in my possession. I guess it was good I turned in the trailer a full day early

Charles S. 
Rating:
5.0

Easy access location, concrete parking lot with plenty of space to maneuver your truck to pick up a trailer.

Craig D. 
Rating:
4.0

The location is VERY handy and the folks there were friendly and helpful. They did seem to have trouble with the computer programs as did I. I don't know if they get any training but it would be very beneficial I had a few problems with the online portion of returning the vehicle but everything worked out in the end so, an overall good experience. Nice truck, nice people. .

ROBERT G. 
Rating:
4.0

Have pull behind trailers available.i know that it's no fault of the facility. It would just be nice.

Wayne Y. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Location is listed as Southern Illinois Hardware LLC, when reality is the UHaul is located inside the Ace Hardware store. Confusing to find without calling the store first.

Mark R. 
No reviews have been submitted for this location.

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