The chains attaching the trailer to the tow vehicle dragged and a link "disintegrated" during the move due to dragging -- actually coming apart and disconnecting one of the chains. Luckily a nice person along the route at a gas station had a wire in his truck and tied them up for us. We asked the Uhaul rep upon leaving the rental location if it was a problem and were waived away as an annoyance and advised dragging chains were not an issue. We then resorted to tieing them up with zip ties on our own which didn't hold. Thankfully the person on the route helped. Uhaul locations should ensure safety is maintained at the outset of the rental, especially when the customer requests assistance. The drop off location was great.Karen W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Freeburg, IL 62243
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Wish they had a sign in front of the store to say where returned trucks should parkShane L.
I had a truck reserved at another location to be picked up before hours. I was not able to get a code to get the keys and needed a truck ASAP. The Freeburg location opened an hour earlier that my original location. I called as soon as they opened to make sure they had a truck. The employee was waiting for me when I got there and I was on my way in record time. They saved the day!Marianne M.
First I'd like to say a great big Thank you to the manager and assistant manager of Ace Hardware in Freeburg Illinois they were super and actually took the time to assist my daughter and I with our horrible experience we endured from UHaul and their employees. My daughter and I rented the biggest truck available from U Haul at this location and we ended up needing it for 10 days in which it was only suppose to be 3 but unfortunately the help we recruited never showed up so it was just her and I to pack load and unload a 7 room home and 10 years along with a garage a shed and basement but I made sure when we knew we were going to require the truck another day I called in ample time as not to be in breach of the contract in which when the contract was sent to my phone the only page that was not clear to read was the page that included the payment and money owed and what woukd be owed but everyother 9age came across perfect which is my first issue. That's ridiculous and they should be ashamed of themselves. Now as I said I called every day at ample time as to not breach the contract but each and every time anyone answered at the St. Louis location they were the rudest and the most un informative for their job. I've never ever encountered such disrespect for their job ever. I will never ever use U Haul again nor will I referr them if anything I will defer people from them so they will not be spoke to amd treated as my daughter and I were and that's by the office staff and a gentlemen who hung up on me 2 times due to him not knowing the answer to my questions and then had hateful things to say when addressed that. Very extremely disappointedSHELLY H.
I was receiving different email as to where I could pick up my 5x8 when o found one on the way to where I was going and l lose for me to drop off. Only problem they called me on Thursday and I went right away to reserve for Saturday , when I got there they told my they didn't have my reservation , but trailer was there, no help hooking it up or dropping it off. Had three different people wait on MeDale B.