Customer Reviews for Southern Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southern Self Storage

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MARIA A. on

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I will follow up with a call to customer service. I scheduled a truck pickup at 8:00 AM at Southern Self Storage 2564 Old Washington Rd,Waldorf, MD 20601. We arrived on time but found the U-Haul facility closed and gated. The sign on the door read pick up trucks at Southern Hub Cap. Apparently, the owner has more than one business. By the time we finished the paper work and the owner went to open the U-Haul facility, equip the truck with equipment and give us the key to finally leave, it was about 8:45 AM. We returned the truck to Campsprings Express 7624 Crain Hwy,Upper Marlboro, MD 20772 at about 8:37 as indicated on the return invoice. Therefore, we were charged another whole day rental. The original pick up invoice indicated that we left at 8:15. This was not true and I challenge corporate to ask why I should be penalized for being on time because they were not prepared for us to pick up the truck. We were on time the U-Haul facility was not. I expect to hear from someone ASAP. Thank you in advance Maria Anderson

BOBBY W. on

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BRETT F. on

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Nothing

JAMES B. on

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A more clear sign posted.

JACQUELINE T. on

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Dwayne S. on

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Troy D. on

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GREGORY S. on

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GARY G. on

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Professional, informative, clean respectful and flexible. Outstanding support

Natasia C. on

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Very helpful and knowledgeable. Polite and answered all my question.

Kevin C. on

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James S. on

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Gerard G. on

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Greg P. on

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Very nice friendly and considerate employees thank you much

EMMANUEL S. on

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Could care less!!

Michelle H. on

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Staff very helpful and friendly

Richard B. on

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LEASI S. on

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leonard m. on

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Nothing

LATONYA S. on

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This facility represents U-Haul better then any other that I have used to date and I will definitely use them again even though they are not closer to my home! EXCELLENT service here!!!

Cheryl H. on

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They were quite accomadating

Rod S. on

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Quick response at check in, would use them again.

Charles P. on

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Kellye M. on

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Nothing that I can think of right now. While Rick was busy helping a customer with another vehicle, another employee helped me was prompt and efficient and courteous and professional. I really appreciated that.

Barbara J. on

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MARCIA S. on

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Jamison H. on

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Karida c. on

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nothing to improve. Very Friendly and fast service

TERRY D. on

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BEST PLACE EVER!

MaryEllen S. on

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It would be nice to get a truck that has a full tank of gas.

Antonette P. on

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MICHAEL G. on

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CharMaine B. on

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James s. on

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Well we called the uhaul national number and was told that we would get a call back in an hour for a location of the nearest available uhaul but we never received a call back, its a good thing that we went out and searched for a uhaul on our own because calling this number and requesting help and giving out Cc information was a big waste of my time. Please look into the uhaul hep line because they deffinatly dropped the ball

MaryEllen S. on

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Make sure all the damage is identified before the customer arrives. Taking the time to go over the entire truck to put stickers on it is time taken away from packing and moving.

Celeste H. on

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Latasha M. on

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Nothing. The salesman was really personable and well versed in the truck rental.

Courtney C. on

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These guys are amazing, they fully explain everything and even give tips for you to use to make the most of your rental.

ethan m. on

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Vincent J. on

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Eric F. on

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CORY S. on

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I rented the truck from a location close to my home with a pick up time of 6:00pm. You changed my pick up location to a different retailer 20 miles away with a pickup time of 2:00pm. I had to rearrange my whole day to accommodate this change. I made an in person reservation at my preferred Uhaul dealer and would have expected the reservation to be honored.

Willis C. on

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Hubert B. on

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The Rep was very professional, curteous and friendly. Great experience.

lawrence s. on

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Need to open the rear door when doing the damage inspection. .. to see if it opens.

Robert J. on

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MICHAEL W. on

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Great service Great equipment Great owner = Great experience.

Heath T. on

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Have now rented trucks form this location twice. Both times was with the assistance of an employee James. Both times were A+ experiences. I would recommend this location.

michael f. on

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ARTHUR F. on

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Friendly people, convenient location

Diane b. on

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We were 1 of 4 customers on the day of rental pick-up that had originally had a reservation with Budget but was unable to get the promised truck as scheduled. The Uhaul personnel worked with us in a most friendly and professional manner and were able to get us set up with a truck within 30 minutes of coming into the shop and a bigger one at that. I was very pleased with the entire experience. Your Waldorf, Maryland staff was great!!!

Queenis H. on

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WENDY D. on

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Gregory B. on

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PENSACOLA K. on

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Very professional and helpful.

Regina C. on

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ALEANDER R. on

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No need for improvement

SONYA R. on

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Rick was very helpful and went out of his way in helping me get my rental. The staff was kind professional and courteous and went out of their way to assist me. I will definitely go back when I need another rental.

RODNEY W. on

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EDWARD S. on

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your inventory could be a little bigger for the 15 footers

MANUEL B. on

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awesome

Deja W. on

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Terrible customer service did not help me at all.

charles f. on

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Personnel very helpful

Paul M. on

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Customer did not leave a comment.

KEN B. on

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Our experience with the uhaul rental was great. Everything was explained to us in detail, especially the important things like turning off the tow package in order to save gas. The truck was in great condition and barely used any gas. We would recommend this rental location! Thanks for the great experience.

Hemavenkata V. on

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Good people and good service

Igor K. on

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The representative was courteous and knowledgeable. Great service at this location.

SANDRA L. on

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Khabilah R. on

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SEQUOIA P. on

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there's no need for change

QUINTIN B. on

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David B. on

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WALTER M. on

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CHRISTOPHER C. on

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You guys have a good location and fast service i like and i recomend to other people

Mary N. on

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JAMES G. on

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lynn w. on

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BOBBY W. on

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The customer service was great. Everything was done in a timely manner. I would recommend to a friend.

QUINTIN B. on

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Friendly staff

AL T. on

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Lot was to small to drop-off the Box truck and car trailer.

Michele B. on

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This was the best uhaul rental I ever had

ALYSSA P. on

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The location and customer service were great. My only complaint is that UHaul does not offer prorated rates since I had the truck only a few hours as opposed to the entire day (keeping it the whole day wasn't possible because it was already booked the next day). UHaul also did not offer any rate the allowed for unlimited mileage, and finally UHaul did not offer any sort of discount, including for the military.

Tavany U. on

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PHILLIP B. on

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The gentlemen that were at the establishment was fantastic. The store was closing and they opened their doors to serve me. I was not rushed they took their time and make sure all my needs were taken care of . I recommend this establishment to all my friends and others.

DONNA R. on

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AMANDA H. on

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Very friendly and helpful!

KELVIN G. on

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customer service was excellent,however I also rented a dolly and the wheels needed to be replaced, the dolly rolled horribly ....other that it was a great experience.

RENARDO K. on

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Nothing!

SHARIE B. on

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HEATH T. on

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VIVIAN H. on

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Bryan G. on

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Excellent and friendly service

Torreah B. on

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Katina D. on

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Customer service was excellent!

CHRIS B. on

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Michael G. on

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An excellent van! I loved driving it. Nice people at the rental center

MOHAMMAD H. on

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It's Excellent Servic I like it

Michelle H. on

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Very friendly staff. They were quick! I was on a tight deadline and was able to get in and get out.

JEROME M. on

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Great and helpfull. Trailers I have some trouble with the LED lights blowing fuses. had old lights this time and worked very well. Many old trucks have the same problem with the LED lights. if the trailers has the special adapters for the old lights on the trucks.

ROSITA W. on

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Very strange signage. Drop off slot is hard to find when keys are returned at night.