Customer Reviews for Southern Self Storage
(U-Haul Neighborhood Dealer)

693 reviews

2564 Old Washington Rd   Waldorf, MD 20601

(301) 861-0942

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 861-0942

2564 Old Washington Rd
Waldorf, MD 20601

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The person assisting me was very helpful!!!

DEWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE D. 
Rating:
5.0

Customer did not leave a comment.

HENRI E. 
Rating:
3.0

I was over charge

LORETTA C. 
Rating:
4.0

*The Staff Was Helpful & I Appreciate That! 1. Minor Improvement Suggestions: a. Fix "Rattle" Noise in the Rear b. Wash the Exterior of the Vehicle More Often c. Vaccum or Cover the Seats d. Hose Out Rear with 99.9% Disinfectant (Bleach Mixture) Thank You. 🙂

MARVA W. 
Rating:
5.0

Courteous staff and helpful. They did a great job. Thanks.

Christopher L. 
Rating:
5.0

Rick made the entire process so easy. He and his staff are great. Rick is very professional , knowledgeable and friendly.

BRENDA E. 
Rating:
5.0

Customer did not leave a comment.

LaTonya M. 
Rating:
5.0

Very helpful, ready when promised quick checkout and excellent customer service.

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL G. 
Rating:
4.0

Young guy who was just learning the uhaul system/process was outstanding…

Darryl L. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

Marie V. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
5.0

This location couldn't process my rental request at first, but was then able to, I hope my account is in good standing.

CHARLES N. 
Rating:
5.0

Keep doing what you're doing my experience was excellent

Lois S. 
Rating:
5.0

Nothing. Everything was great !

CHADE H. 
Rating:
5.0

Very pleasant and helpful

KIRKANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

You all are great! Thanks again

Jennifer H. 
Rating:
5.0

The best experience with Uhaul in Maryland. Rick is super awesome very thorough with the explanation of the rental and very kind! Kudos to the entire team but thank you very much Rick I truly appreciate you!

JENNIFER H. 
Rating:
1.0

Talk to the owner who didn't check the truck prior to giving it to me. He just filled out the paperwork without checking it. First time I've ever experienced something like this. I contacted the owner and he said “you signed the contract before checking it, oh well. Im sorry I can't help you”. I was charged for not putting the fuel gauge back where it was but in fact I did. It was only 9.00 I was asking back, it's the principal of it.

KENNETH B. 
Rating:
5.0

Excellent experience great job 👏

Philip T. 
Rating:
5.0

I would like to point out that Rick was very professional ,courteous and accommodating.

Keniel M. 
Rating:
2.0

Oil was spilled in truck however the uhaul manager or attendant was aware and made it known. Wrong key was in box, key was for the van when I ordered a 10' truck. Receptionist did not seem to know the difference between the van and the truck when I called and confirmed prior to pick up. Truck was new and clean except for oil spill in back by previous renter.

Ebony M. 
Rating:
5.0

Rick gave me great service he went above and beyond to get me going couldn't be happier thanks

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

N/A

Mark E. 
Rating:
5.0

Love the new online check in and drop off super efficient!

Felecia N. 
Rating:
4.0

I never received the discount of the cleaning amount, for the dirty trailer. Apparently no one noticed that the flip-down-ramp tail gate collects leaves and dirt from people sweeping or rinsing the open trailer out. Thus when the tailgate was dropped at my location to load, I received a large pile of debris dumped on my property and a ghastly cloud of dust all around. I should have received a deducted amount equal to the cleaning amount that the previous customer should have paid.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Perfect for my needs.

Adrian B. 
Rating:
5.0

Nothing

Emmanuel W. 
Rating:
5.0

Customer did not leave a comment.

ELDRED G. 
Rating:
5.0

Customer did not leave a comment.

TOSHA B. 
Rating:
5.0

Nothing. It was very efficient.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

OUYANNA M. 
Rating:
1.0

You have to hiring good people for customers service. Because Wednesday June 9 .2021 I went to rent a pickup truck for emergency , there were a lot of trucks parked outside. But there is a lady who said we don't have any vehicles to rent, I told her please is a lot of trucks outside. She said it's not available and she was really mad. But when I'm go online to check. I was really shocked because all of the trucks was available and reserved one same time because I'm really need truck but she doesn't want service me but thanks for the guy was beside her for service me. I'm serious I hate this company right now because her

SOUFIANE B. 
Rating:
5.0

Customer did not leave a comment.

LEIMARIE T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

TEVIN L. 
Rating:
5.0

Good service

DEYVI M. 
Rating:
5.0

Waldorf Tire Pro has always been a great place to do business.

Cynthia M. 
Rating:
3.0

The key drop off did not match the photo of the key drop off. Spent 15 minutes walking back and forth between the two vehicle locations looking for the key drop box from the photo. When trying all the door knobs found a drop box for automotive repair. In small print, it said uhual key drop off.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Walston D. 
Rating:
5.0

There is nothing you need to do. My truck was ready to go when I arrived.

Linda K. 
Rating:
5.0

Good customer service

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Mercedes K. 
Rating:
5.0

The only thing I would change is to have the orange Key Drop box like in the picture during the ‘Return the Truck' video. I was confused where to bring it, because it wasn't present. But honestly, they have this ‘No Contact' system down to a T. I thoroughly recommend and appreciated how well organized and simple and easy the process was from start to finish. Thanks! 😊

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

NATASHA B. 
Rating:
5.0

Customer did not leave a comment.

Mia C. 
Rating:
5.0

Everything went well. They answered my questions and explained thoroughly all details.

PAULA H. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Make sure Rick is working that day, he's great!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
4.0

No improvements needed

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

Haylie G. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

Elner T. 
Rating:
3.0

You'll need to provide wifi at these locations as check-in took about 40 minutes to complete and I was charged one extra rental period. And also the rental time should start when the check-in is completed so it won't eat of the rental time (4 hours in town rental).

Marius A. 
Rating:
5.0

Great professionally and courteous.

George P. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

The tail gate was broken and no one told me. I won't be renting from uhaul ever.

Eddy J. 
Rating:
5.0

Convenient that I could pickup/return outside of hours!

Elizabeth C. 
Rating:
5.0

Nothing everyone and everything was exceptional and curiosity.

LAJUAN W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANLUIS G. 
Rating:
5.0

Nothing keep up the good work. I will rent again. Thanks U- Haul.

Barrett L. 
Rating:
1.0

This was the WORSE customer service I had ever received from a U-Haul office. I walked in and was completely ignored by the guy who was supposed to help me. He was on the phone talking very loud. A young lady informed him that I was waiting just to get a pick up truck. Instead of addressing me after the first call, he ignored me completely and got into another phone call. I was standing there for at least 45 minutes and he pretended as if I were not even there. Finally, another lady who was there the entire time finally acknowledged me and asked if she could help since it was so obvious the guy was being rude to ignore me for such a long time. I only stayed there that long because I really wanted to see how long this guy was going to ignore me. I WILL NEVER again go to that location. I know this is not the way I'm usually treated at U-Haul. Someone really needs to talk to that guy there about customer service. If he only told me to wait for him for a few, I would have understood. The fact that he ignored me the entire time he sees me standing there waiting for him was demeaning to say the least. This is a very small location and I am pretty certain you will know who I am referring to since he might be the only guy working at that location on 12/28/20.

edouard J. 
Rating:
5.0

Great customer service

Keona F. 
Rating:
5.0

Nothing great service thank you all .

TONEY D. 
Rating:
4.0

The only thing was that i requested a dolly and when I picked up the truck, there was no dolly. But the truck performed perfectly.

Reginald B. 
Rating:
5.0

Not a thing, very clean and customer service was excellent

JAMES O. 
Rating:
5.0

James was so awesome! He helped me to drop off my uhaul with very minimal questions and the best possible attitude! I am so thankful to come in contact with employees that are delighted to help when I have no idea what I am doing! Huge shout out to James for going above and beyond my expectations!

Jordan O. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

James and Wayne were excellent to work with,professional,friendly, and helpful!

John E. 
Rating:
5.0

Excellent service!

Lisa L. 
Rating:
3.0

Very hard to find. Need signs so you know which door to go in.

Daryl T. 
Rating:
5.0

Nothing they all were great Gentleman and very helpful. thank you for being there for me when I needed you.

ROMUNDA I. 
Rating:
5.0

Couldn't have had a better experience; just like friendly, helpful neighbors. Even reserved a car carrier for next day pickup at another location closer to where I was staying.

Arthur L. 
Rating:
3.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

My representative was very known and fast!! I felt very comfortable working with him

April V. 
Rating:
4.0

Customer did not leave a comment.

Reginald C. 
Rating:
3.0

Just dropped off

Patricia H. 
Rating:
4.0

Complete transparency on mileage include and charge per mile. I don't believe I asked and I do not recall that it was covered.

Johnna H. 
Rating:
5.0

Richard was very friendly and helpful! I rented a 15 feet truck one way from Brandywine . When we got there no truck was available. It was not a good feeling to have to make other arrangements when you have your hired help standing around. Owner was like this happens all the time. He just does the paperwork. I could call uhaul. I was very displeased. Finally uhaul called back and found another site for us to go to . Richard saved the day with his friendliness and easy go personality.

Calvin M. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

The staff is very knowledgeable and provided excellent customer service.

NICOLE E. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Merlon D. 
Rating:
5.0

Be sure that the staff there are being treated right. Because they were excellent with their warm and friendly service 😍

ACQUANETT S. 
No reviews have been submitted for this location.

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