Customer Reviews for Southern Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southern Self Storage

Overall rating:

Reviews without text are currently hidden. Show them

RODERICK J. on

Rating:

Customer did not leave a comment.

Lailanie S. on

Rating:

Customer did not leave a comment.

ashley j. on

Rating:

Customer did not leave a comment.

RUTH R. on

Rating:

Customer did not leave a comment.

ralph B. on

Rating:

Customer did not leave a comment.

ron s. on

Rating:

U-haul rep was very helpful, pick up and returning the trailer was accomplished in a timely manner. Keep up the excellent service.

Robert B. on

Rating:

The drop off was not clear. The information was not correct for drop off. The key drop off was not correct. I called and talked to Uhaul and informed them of what I did.

david c. on

Rating:

This location provides great service!

JOHN S. on

Rating:

Can't think of anything to be better, check out/in went quick and smooth. Equipment worked as it should. good experience.

Patrick F. on

Rating:

Customer did not leave a comment.

Walter C. on

Rating:

Customer did not leave a comment.

luz t. on

Rating:

Customer did not leave a comment.

MARVIN R. on

Rating:

Nothing everything is perfect.

TIWANDA W. on

Rating:

I love U-Haul and have told people to use you all the time. Only one problem I need to order help next time I call. Thanks GOD BLESS You and yours. Tiwanda

Ann J. on

Rating:

Thanks Rick for your quick and knowledgeable help getting us a trailer to fit our needs. It was a perfect fit and the trip went smoothly!

Monica H. on

Rating:

Rick was very helpful. We were in a bind as another truck rental company, with whom we already had a reservation/confirmation, informed us the day of that they had no trucks available to rent. Rick and UHaul came through, though, with a fair price and a truck immediately ready for us. Thanks!!!

Contricia T. on

Rating:

Customer did not leave a comment.

Darryl L. on

Rating:

Customer did not leave a comment.

JANICE A. on

Rating:

N/A nothing to improve! They were phenomenal and professsional. My first option to connect a trailer failed and they helped willingly to solve the issue and get the trailer connected onto another vehicle. The staff, Wayne and James, were very personable and patient! Thumbs up!!!

SETH P. on

Rating:

Customer did not leave a comment.

Karen V. on

Rating:

Customer did not leave a comment.

JONATHAN L. on

Rating:

Rick was very helpful and professional. The culture at this location is customers come first. This is my go to UHaul location.

Jeffrey P. on

Rating:

Customer did not leave a comment.

MONICA F. on

Rating:

Make the uhaul sign and key drop off location more obvious.

Valinda C. on

Rating:

Customer did not leave a comment.

Glenness P. on

Rating:

Customer did not leave a comment.

ASHA B. on

Rating:

Customer did not leave a comment.

Zack K. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

Connie E. on

Rating:

Customer did not leave a comment.

SEAN W. on

Rating:

Excellent, awesome I'm happy

TIAWANA S. on

Rating:

Customer did not leave a comment.

Malvin G. on

Rating:

Customer did not leave a comment.

STANLEY W. on

Rating:

Customer did not leave a comment.

ronald d. on

Rating:

Customer did not leave a comment.

BILLY L. on

Rating:

Customer did not leave a comment.

KEN B. on

Rating:

The truck was ready when we got there. They made the whole experience easy.

MARIA A. on

Rating:

I will follow up with a call to customer service. I scheduled a truck pickup at 8:00 AM at Southern Self Storage 2564 Old Washington Rd,Waldorf, MD 20601. We arrived on time but found the U-Haul facility closed and gated. The sign on the door read pick up trucks at Southern Hub Cap. Apparently, the owner has more than one business. By the time we finished the paper work and the owner went to open the U-Haul facility, equip the truck with equipment and give us the key to finally leave, it was about 8:45 AM. We returned the truck to Campsprings Express 7624 Crain Hwy,Upper Marlboro, MD 20772 at about 8:37 as indicated on the return invoice. Therefore, we were charged another whole day rental. The original pick up invoice indicated that we left at 8:15. This was not true and I challenge corporate to ask why I should be penalized for being on time because they were not prepared for us to pick up the truck. We were on time the U-Haul facility was not. I expect to hear from someone ASAP. Thank you in advance Maria Anderson

BOBBY W. on

Rating:

Customer did not leave a comment.

BRETT F. on

Rating:

Nothing

JAMES B. on

Rating:

A more clear sign posted.

JACQUELINE T. on

Rating:

Customer did not leave a comment.

Dwayne S. on

Rating:

Customer did not leave a comment.

Troy D. on

Rating:

Customer did not leave a comment.

GREGORY S. on

Rating:

Customer did not leave a comment.

GARY G. on

Rating:

Professional, informative, clean respectful and flexible. Outstanding support

Natasia C. on

Rating:

Very helpful and knowledgeable. Polite and answered all my question.

Kevin C. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

Customer did not leave a comment.

Gerard G. on

Rating:

Customer did not leave a comment.

Greg P. on

Rating:

Very nice friendly and considerate employees thank you much

EMMANUEL S. on

Rating:

Could care less!!

Michelle H. on

Rating:

Staff very helpful and friendly

Richard B. on

Rating:

Customer did not leave a comment.

LEASI S. on

Rating:

Customer did not leave a comment.

leonard m. on

Rating:

Nothing